Your Guide to Troubleshooting Voice over Internet Protocol

The sensitivity of voice over Internet protocol (VoIP) to delay and packet loss, compared with other network applications such as e-mail services, presents a big challenge. But if you have a basic understanding of VoIP traffic and of the quality metrics that VoIP monitoring tools can provide, you increase your ability to run your network smoothly. Learn about the statistics and metrics you need to maximize your VoIP use.

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VoIP Introduction

VoIP uses internet protocol data packets to transfer voice, fax, and other data over the shared network, rather than the traditional public switched telephone network (PSTN), which is based on copper wires carrying analog voice data over the dedicated circuits. VoIP, in contrast to PSTN, uses what is called packet-switched telephony, whereby the voice information travels to its destination in individual network packets across the Internet that are assembled and then converted to voice. Learn the... Read More

Future Tech: Where Will Telephony Be in Two Years?

Right now, there are two clear trends that will continue to shape business telephony into the next two years: Internet protocol (IP)-based communications and mobility. Download this concise executive brief to get an expert's take on voice over IP (VoIP), IPv6, converged networks, and more. Read More

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Business VoIP Comparison Guide-The Best of the Best

If you’re shopping for a business voice over Internet protocol (VoIP) phone system, then it’s important you find the right provider for your unique business needs. We’ve laid out the top five VoIP phone system providers for your small-to-medium-sized business to facilitate your search. Download this paper and find out the strengths of each. And get what you need to know before you buy your new business phone system. Read More

Enterprise PBX Buyer’s Guide

On-premise internet protocol (IP) private branch exchange (PBX) systems can provide a relatively easy way for businesses to move to voice over internet protocol (VoIP) and get a range of new features and capabilities for their phone systems. In this buyer’s guide from Focus Research, you will find details on what to look for, how to buy, what you can expect to pay and how to go about maximizing your investment in VoIP. Read More

Hosted VoIP Buyers Guide

If you’re looking for ways to trim costs at your business, you might want to consider opting for a hosted voice over Internet protocol (VoIP), or virtual private branch exchange (PBX) phone system. In a hosted setup, the system is provided and managed by an outside service. Learn how hosted services can give your small business the veneer of a big company with a sophisticated and comprehensive telephony system. Read More
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