White Papers

Browse this free online library for the latest technical white papers, webcasts, and product information to help you make intelligent IT product purchasing decisions.

Five Signs You Need a VoIP Phone System

Legacy telecom vendors have little incentive to transition you to voice over internet protocol (VoIP), and as long as the phone system is working, you’ll need to discover those reasons yourself.

"Five Signs You Need a VoIP Phone system" draws from carefully compiled research about how small to medium-sized businesses (SMBs) think about phone systems and the triggers that lead to making a change. From this, we have identified five such reasons that tell you the time is right for a VoIP phone... Read More

Unified Communications: The Layman’s Guide

The hodgepodge of communication modes, applications, and devices can make it challenging for people to connect properly. Unified communications (UC) attempts to tackle this challenge by letting companies manage voice mail, faxes, email, and video from a single inbox using a single set of management controls. Disparate communication systems are linked together, allowing users to interact independent of device or media.

In "Unified Communications: The Layman's Guide," contributing Ziff Davis... Read More

Cloud VoIP Contact Center Buyer’s Guide

Contact centers benefit any company whose employees spend a lot of time talking with customers on the phone, whether through incoming sales or service calls or through outgoing sales calls; therefore, this helps companies deal with large numbers of customers more effectively. Until cloud voice over Internet protocol (VoIP) came along, contact centers were available only to the largest companies with hundreds of agents. Now the same capabilities are available to companies of every size.

This... Read More

Cloud VoIP Mobility Buyer’s Guide

These days, a lot of employees work remotely. The most visible of them are those who are traveling for business, but there are also those who work from home or in small and/or remote branch offices. Even small companies can have overseas employees, and many of them may switch among any combination of these work situations at different times. In any case, all represent different types of mobile workers and cloud VoIP providers offer a variety of ways to keep such workers connected.

Download... Read More

Cloud VoIP SMB Phone System Buyer’s Guide

Small to midsize businesses (SMBs) can enjoy big business features from cloud voice over Internet protocol (VoIP) solutions with little to no upfront spending. Other benefits include ease of use, minimal to no IT pros managing the system, scalability, and much more.

Download the "Cloud VoIP SMB Phone System Buyer's Guide," designed to highlight different vendors and feature sets that are noteworthy when it comes to purchasing an SMB phone system, so you don't have to. This guide is also... Read More

Cloud VoIP Enterprise Phone System Buyer’s Guide

The conventional wisdom is that cloud voice over Internet protocol (VoIP) is suitable for smaller companies, and it is. But cloud VoIP also has attractions for larger companies. In particular, the flexibility it offers can be especially appealing for organizations with large, geographically dispersed workforces. Accordingly, a number of providers are specifically targeting enterprise customers, offering the same capabilities as high-end premises systems.

Download this guide to discover... Read More

Cloud VoIP Unified Communications Buyer’s Guide

By integrating a number of Internet protocol (IP)-based communication methods, unified communications (UC) has emerged, making voice over Intenet protocol (VoIP) even more useful and flexible. UC is particularly suitable for cloud delivery, but cloud UC providers vary widely in the number and type of communication methods they integrate. They also vary in how they package and price their offerings.

This guide assesses six cloud UC providers and describes the features they offer. Each of... Read More

Decentralize Your Business Operations with Hosted VoIP Phone Systems

Phone systems are the communications lifeblood of all businesses, but can be limiting in several ways. This is certainly true for legacy telephony, where phone systems were not just expensive but inflexible. They did a great job with telephony service, but created a centralized environment that posed challenges for businesses looking to expand beyond their four walls.

The "Decentralize Your Business Operations with Hosted VoIP Phone Systems" guide explains how hosted voice over internet... Read More

Making Sense of Unified Communications: Five Decision-making Strategies

If you are considering unified communications (UC) now, chances are you are already using voice over Internet protocol (VoIP), and presumably that has been meeting your expectations. Whereas VoIP is a singular mode of communication, UC covers multiple modes and will accommodate new ones as they come along.

Download "Making Sense of Unified Communications: Five Decision-making Strategies" to learn about the current state of UC and five key trends, along with five strategies to help your... Read More

The Business User’s Glossary to VoIP

"VoIP? Is that cheese?” When first learning about voice over Internet protocol (VoIP) phone systems, many business users aren't all that familiar with the technology, much less the terminology used when speaking about it.

This glossary provides a useful list of common terms and their definitions to help nontechnical business users familiarize themselves with VoIP. They'll learn that in fact VoIP is not cheese, but a form of IP (hey, that rhymed!).  Read More
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