White Papers

Browse this free online library for the latest technical white papers, webcasts, and product information to help you make intelligent IT product purchasing decisions.

Data as a Service: Accelerating Application Projects for Healthcare Payers

  • Source: IDC
  • Written By:
  • Published:
Data truly is the lifeblood of any healthcare organization. By its very nature, healthcare data is complex. This complexity is made that much more challenging because healthcare data is fragmented across multiple, disparate systems in numerous structured and unstructured formats.

This paper examines how data as a service (DaaS) can make data more accessible to application development teams, accelerate release cycles, and reduce costs by virtualizing application environments. Read More

Changing the Game in Industrial Distribution

A new generation of industrial distributors is defying convention. Rather than buying into the traditional rule book—scaling back investments during challenging economic times—innovative distributors see the upside. Leveraging technology and innovative approaches, a new generation of management is writing new rules for the sector, extending their business models to gain market share. This white paper looks at the trends that are impacting the industrial distribution sector and the strategies they... Read More

The Economic and Strategic Benefits of Cloud Computing

According to a Computer Economics survey, organizations that have fully or largely migrated to the cloud save on average more than 15 percent in IT spending as a percentage of revenue. Savings come not only from a reduction in data center spending, but also from lower IT personnel costs.

Because cloud-based systems reduce the effort needed for ongoing support, cloud users are able to devote a higher percentage of their IT spending to new initiatives. The cost savings, combined with strategic... Read More

Cloud/SaaS is the Perfect Solution for Food and Beverage Manufacturers

Cloud or software as a service (SaaS) solutions are maintained off-premises, providing real-time, anytime access to data, often eliminating the burden of internal maintenance and associated costs. This paper looks at how cloud or SaaS enterprise resource planning (ERP) systems can help manufacturers operate more efficiently and profitably. Read More

The Ultimate Manufacturing ERP Glossary

  • Source: IQMS
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The ERP universe is filled with buzzwords, made-up vendor terms and acronyms. BPM, CoC, MES, M2M, OEE, PPV ... the list is extensive. Even worse, the frequently evolving terms often create more questions than answers. Empower yourself with this guide to the most common manufacturing ERP terms and acronyms to help you make more informed decisions about your future ERP solution. This glossary will help you identify and define common terms for features, applications, tools, and modules typically found... Read More

The Unified Manufacturing Environment: Transparency, Collaboration, and Decision-Making with End-to-End ERP

Top performing manufacturers are 2.2 times as likely to implement an enterprise resource planning (ERP) package that contains the functionality that was previously provided by multiple, disparate systems in one package. This enables capabilities including improved collaboration, agile decision-making, efficiency, and quality while improving ERP return on investment. How can your organization benefit from a solution like this?

This report identifies both the similar and different benefits... Read More

The Business Value of Performance Management

For many enterprises, IT organizations tend to focus on individual issues and priorities based on their role within the organization and the project requirements. The performance management approach brings disparate issues, views and groups together and focuses on providing a holistic view to improving overall performance of critical resources, applications and staff.

This document focuses on key attributes and best practices for organizations looking to successfully deploy performance... Read More

Social Media as a Customer Support Channel: Best Practices

  • Source: Ovum
  • Written By:
  • Published:
So far, most enterprises have only addressed the opportunities for using social media in marketing. They have adapted their marketing strategies to benefit from the new revenue and branding opportunities provided by social media.

But in order to create a cohesive customer experience strategy and connect data across departments, enterprises need to include social media response in their customer service function. Agents should be empowered to handle interactions in social media, and to escalate... Read More

Three Rules For Managing Your Manufacturing Data

  • Source: IQMS
  • Written By:
  • Published:
Thanks to the Internet of Things (IoT), every work center, device, and piece of equipment in your manufacturing facility has the potential to collect information. This recent ability to leverage volumes of data is creating waves of change within the manufacturing industry.

A big data initiative in your manufacturing facility can greatly assist your organization. But the increase of information does not come without challenges. When embarking on a big data initiative, read this white paper... Read More

The Ultimate Guide: Getting Started with Social Selling

Digital disruption means it’s no longer an option to maintain the status quo with your company's selling approach, as traditional sales and marketing methods are becoming less and less effective. Businesses that embrace social selling methods can increase organizational success. Sales and marketing both can use social selling to influence the buyer at any point of their journey. Read on to learn the value of social selling, who owns it, and how to implement it to achieve optimal organizational alignment... Read More
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