White Papers

Browse this free online library for the latest technical white papers, webcasts, and product information to help you make intelligent IT product purchasing decisions.

Cloud Computing Opportunity for Service Providers

Cloud computing is a big opportunity for service providers but it comes with its own challenges, both technological and operational, ranging from integration into existing systems and service assurance to billing, reporting, and compliance. This white paper looks at the business case for offering cloud computing and explores some of the technical and other challenges faced with providing cloud services. Read More

Offering Hosted Exchange: What it Takes

Hosted exchange is a natural extension of business for web hosts who have traditionally provided email services along with hosting websites. This white paper discusses what it takes to offer hosted exchange and elaborates on the important role of an automation control panel that serves as the missing link between the MS Exchange Suite of products and offering the MS Exchange as a service.  Read More

Leadership Skills Assessment

Is your business throwing away money? SHRM, the Society for Human Resource Management, estimated that it costs $3,500 to replace one $8.00 per hour employee when all costs—recruiting, interviewing, hiring, training, reduced productivity, etc.—were considered. This paper will tell you how to not only save money but improve your human resource talent. It provides a step-by-step approach for assessing and matching the leadership skill set of a new hire or promotion candidate with the skill set best... Read More

Five Steps to Manage the Customer Journey for B2B Success

Today’s customer is more educated and connected than ever before. With seemingly endless choices—and unfettered access to information from peers and other sources— standing out in the market is harder than ever. And lowering prices is not always a winning strategy. How can you attract and retain more customers in this new world of business? By focusing on creating customer experiences. Learn more in this white paper. Read More

Complex Compliance Regulations Raise the Stakes for Organizations

Wage and hour lawsuits are steadily rising thanks to increasingly complex compliance regulations. Insulate your organization from Fair Labor Standards Act (FLSA) issues and reduce costs with automated workforce management solutions. Read More

Benefits of DIY Payroll Outweigh Outsourcing

Outsourcing a crucial function such as payroll may have seemed like a good option at some point, but it can be fraught with issues not anticipated at the outset. Now, with the availability of advanced in-house payroll systems in the cloud, processing payroll in-house is much easier and more achievable than before. Read More

Grow a Profitable Practice by Working Smarter, Not Harder

Economic conditions have improved, but so has the competition. These market dynamics and others add up to increased attrition and more difficulty finding talent. Professional services organizations (PSOs) must double down their efforts to align sales and service to meet growing internal demands.

This report looks at how high-performing organizations double down their efforts to become more focused and efficient in order to meet the changing dynamics of the marketplace. Read More

5 Steps to Improving Disconnected Processes in Professional Services Organizations

Many professional services organizations (PSOs) struggle to implement best practices efficiently and with the flexibility needed to handle everyday challenges that arise. Imagine the time and frustration—not to mention the costs—you’d save if you no longer had to bury yourself in multiple spreadsheets every time you wanted a quick look at the organization’s performance.

With multiple systems and disconnected data spread across many parts of an organization, project managers are handling... Read More

Are Your Business Processes Holding You Back?

Using cobbled-together tools to operate a professional service organization is increasingly costly and directly affects revenue. Monetary waste, operational redundancies, and poor customer service experience often occur when critical departments and individual team members lack alignment. Stand-alone tools, databases, and worksheets are rapidly becoming a liability for project-centric businesses like management and business consulting firms, IT services and systems integrators, software-as-a-service... Read More

Ultimate Guide to Comparing Microsoft Dynamics ERP

An enterprise resource planning (ERP) solution is widely used as a business management tool that includes all facets of the business from accounting and budgeting, to operations, supply chain and manufacturing. It integrates all data and processes used by an organization into one unified system. While these systems offer great value to companies, choosing the right ERP solution and vendor can be a daunting task.

This guide looks at Microsoft Dynamics ERP products and includes a side-by-side... Read More
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