White Papers

Browse this free online library for the latest technical white papers, webcasts, and product information to help you make intelligent IT product purchasing decisions.

Put the Customer First: Managing the User Experience

Customers are demanding increasingly high levels of service—they want what they want, as soon as they want it. Networks need to be faster than ever, and more reliable, to satisfy exacting customer standards.

While organizations often rely on a patchwork of network resources to deliver their services, customers expect their experience to be seamless. Network managers need to monitor those resources more proactively for a holistic view that considers network availability, network performance,... Read More

Guide to IT Best Practices in Application-Aware Network Performance Management

Businesses are constantly striving to do more with fewer resources, and information technology (IT) departments are subject to the same pressures. They must contend with a growing number of applications and an increasingly complex infrastructure. The IT department’s arsenal includes tools for monitoring network, application, server, database, and end user performance, but typically they are not integrated with each other. That means that it’s end users who are detecting poor application performance,... Read More

How Do Your BPM Metrics Measure Up?

While many business process metrics are “inside-out,” focused on efficiency, it can also be useful to look at them from the “outside-in,” focused on successful business outcomes. Accurate, relevant metrics are becoming increasing important to companies seeking to make smarter business decisions. As John Dixon, a Gartner Inc. research director, says: “BPM without metrics is just a shot in the dark.”

With the scope of process widening beyond traditional organizational boundaries to large-scale... Read More

Model Driven BPM: How BPM Enables a Higher Level of Business Agility

Enterprises have to demonstrate business innovation while being responsive to customer wants and needs in today’s competitive marketplace. Business process management (BPM) software can help companies to streamline and optimize business processes for increased efficiency and reduced downtime.

Organizations using BPM can increase ROI and achieve operational excellence through reengineering business processes with the help of BPM software.

Model driven BPM is the next wave in enterprise... Read More

How is a BPM Project Achieved?

How can business process management (BPM) optimize business outcomes and performance?

BPM efforts have not been adopted as much as expected in the past decade, and process agility for operational excellence is still a distant goal for many enterprises. Extensibility issues and a lack of road maps are issues, as well as a series of economic events and general market instability that have redirected the spotlight to process optimization as the key to a sustainable profit model.

... Read More

The Wizards Behind Google Apps: Advice for Admins From Admins

Your organization’s IT staff is crucial to the successful implementation and maintenance of Google Apps. In this white paper, learn how to help your IT department get ready for the move to Google Apps and hear from a variety of IT specialists that have already been through the transition process. Read first-hand accounts from IT experts about the collaborative and financial benefits of switching to Google Apps’ cloud services, the ease of the data migration process, and how to use Google Apps Directory... Read More

The C-Suite's Guide to Moving to Google Apps

Google Apps can help improve your business, but it’s important for the C-Suite to prepare for the switch by developing an implementation strategy before the actual switch to Google Apps occurs.

This white paper provides answers for the common questions that may arise before you make the change to Google Apps, and addresses specific areas of concern that each member of the C-Suite might have before and during the system changeover. Learn how to deal with potential issues such as access... Read More

Growing Google Apps: How to Increase Google Adoption in Your Organization

Change is hard for everyone. But switching from your old system to Google Apps doesn’t have to be difficult, and acceptance of the new Google Apps system within your organization will allow your company to flourish. Supporting everyone on the team through the adoption process is vital to a successful move to Google Apps.

In this white paper, explore core ideas to successfully training on and transitioning to Google Apps, including a slow, steady implementation process that allows the comfort... Read More

Should You Shift from a Project to Product-based Investment Approach?

Making educated investment decisions can be challenging for any company, especially in an environment of competition and rapid change.

An enterprise’s investment system typically focuses on projects. The dual investment system focuses on linking a business operations system with a well-rounded investment system for a more comprehensive look at the whole picture in your enterprise, and the ability to make wiser investment decisions.

This white paper looks at the potential limitations... Read More

The Guide to Google Apps Training Part Four: Advanced Security Configuration and Compliance

Google offers protection of your information with its sophisticated data and encryption centers. But now that you’ve become comfortable with the tools and basic security settings for Google Apps, you can get more in-depth and establish other security settings on your own. This next level of control allows you to review the settings for the core of Google Apps and gives you even better protection over your data with the ability to configure security parameters for associated apps.

In this... Read More
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