White Papers

Browse this free online library for the latest technical white papers, webcasts, and product information to help you make intelligent IT product purchasing decisions.

Nine Steps for Selecting an LMS

Selecting a learning management system (LMS) requires looking at key factors like a company’s specific learning goals, business problems, and return on investment (ROI) expectations. A challenge of the software selection process is the sheer number of options.

Why is there growth with new LMS providers, especially around the world? The main reason may be the increasing acceptance and demand for e-learning. Online, self-paced courseware is growing in value in parts of the world that were... Read More

Roadmap to a Successful Cloud Implementation: 5 Steps to Consider for Ensuring a Successful Implementation

If you are a growing midsize organization, chances are you are or will soon outgrow your entry-level accounting system. More and more companies are turning to cloud enterprise resource planning (ERP) systems—namely software-as-a-service (SaaS)—to modernize their current systems and lay the foundation for future growth.

SaaS ERP offers and intuitive user experience, modern functionality, and the ability to conduct business anywhere via mobile devices. Cloud ERP also offers more favorable... Read More

The Era of Enablement

This overview from HfS Research looks at what human resources and operational professionals need to consider in order to provide technologies and services to their workforces.

More and more workers representing or serving businesses today are not traditional full- or part-time workers on the enterprise payroll. They can be contingent laborers, consultants, or the staff of third-party service firm partners. Everyone needs to be included in the mission, motivation, and collaboration constructs... Read More

Managing Millennials: Engaging with the Newest Generation of Workers

Regardless of your industry, the population of millennials—employees who reached working age after 2000—is probably growing rapidly at your company. As the generation that grew up with technology, they know how to stay hyper-connected with people and information.

This capacity, combined with young people’s natural energy and tendency to generate novel ideas, can accelerate innovation and productivity at any company if people and processes are properly managed. This paper describes approaches... Read More

Five Signs You Need a VoIP Phone System

Legacy telecom vendors have little incentive to transition you to voice over internet protocol (VoIP), and as long as the phone system is working, you’ll need to discover those reasons yourself.

"Five Signs You Need a VoIP Phone system" draws from carefully compiled research about how small to medium-sized businesses (SMBs) think about phone systems and the triggers that lead to making a change. From this, we have identified five such reasons that tell you the time is right for a VoIP phone... Read More

Unified Communications: The Layman’s Guide

The hodgepodge of communication modes, applications, and devices can make it challenging for people to connect properly. Unified communications (UC) attempts to tackle this challenge by letting companies manage voice mail, faxes, email, and video from a single inbox using a single set of management controls. Disparate communication systems are linked together, allowing users to interact independent of device or media.

In "Unified Communications: The Layman's Guide," contributing Ziff Davis... Read More

Cloud VoIP Contact Center Buyer’s Guide

Contact centers benefit any company whose employees spend a lot of time talking with customers on the phone, whether through incoming sales or service calls or through outgoing sales calls; therefore, this helps companies deal with large numbers of customers more effectively. Until cloud voice over Internet protocol (VoIP) came along, contact centers were available only to the largest companies with hundreds of agents. Now the same capabilities are available to companies of every size.

This... Read More

Cloud VoIP Mobility Buyer’s Guide

These days, a lot of employees work remotely. The most visible of them are those who are traveling for business, but there are also those who work from home or in small and/or remote branch offices. Even small companies can have overseas employees, and many of them may switch among any combination of these work situations at different times. In any case, all represent different types of mobile workers and cloud VoIP providers offer a variety of ways to keep such workers connected.

Download... Read More

Cloud VoIP SMB Phone System Buyer’s Guide

Small to midsize businesses (SMBs) can enjoy big business features from cloud voice over Internet protocol (VoIP) solutions with little to no upfront spending. Other benefits include ease of use, minimal to no IT pros managing the system, scalability, and much more.

Download the "Cloud VoIP SMB Phone System Buyer's Guide," designed to highlight different vendors and feature sets that are noteworthy when it comes to purchasing an SMB phone system, so you don't have to. This guide is also... Read More

Cloud VoIP Enterprise Phone System Buyer’s Guide

The conventional wisdom is that cloud voice over Internet protocol (VoIP) is suitable for smaller companies, and it is. But cloud VoIP also has attractions for larger companies. In particular, the flexibility it offers can be especially appealing for organizations with large, geographically dispersed workforces. Accordingly, a number of providers are specifically targeting enterprise customers, offering the same capabilities as high-end premises systems.

Download this guide to discover... Read More
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