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A Beginner’s Guide to Unified Communications
Source: Ziff Davis Unified communications (UC) has exploded in recent years, and with good reason. It isn’t a revolutionary idea to centralize the various components of real-time communication. However, the technology has evolved to a point where the implementation has caught up with the vision. This beginner’s guide to UC will help decode the jargon and give organizations a jumping off point for evaluating solutions to meet a wide range of communications needs. Read More...
Analyzing Big Data: The Path to Competitive Advantage
Source: Ziff Davis Big data is different from ordinary database information because of the massive volume, the variety, and the velocity. And the data mix now includes product reviews, video, blogs, tweets, and more. But the biggest current challenge may be to articulate a compelling business case for using big data. Find out how companies in various industries are finding value in the data they have already collected and making it actionable. Read More...
An Architect's Evaluation of Form and Function—the Dimensional Data Model
Source: Clarity Solution Group A detailed assessment and evaluation of data warehouse system functionality and how it applies to the dimensional data model using tools that the architect works with. Read More...
Getting the Attention of a Retail Buyer
Source: Retailbound Have a product that's ready for retail? Want to sell more products to the retailers of your choice? Read this white paper for help on how to get the attention of a retail buyer. Read More...
Top Ten Steps to CMMS Deployment Success
Source: eRPortal Software Group This paper examines the roadblocks to a successful computerized maintenance management system (CMMS) implementation, including user adoption and training, as well as the ten steps organizations must take to reap all the benefits of their new CMMS solution. Instead of scrambling to put out fires, staff will be able to focus on maintenance, all with a properly implemented CMMS. Read More...
The Quest for Leaner Asset Management: Interoperablility with ERP, GIS and HMI/SCADA Enables Maintenance Management Systems to Achieve Higher Levels of Efficiency and Increased Asset Output
Source: eRPortal Software Group Managers of maintenance systems continually strive for leaner, more optimized work flows. This white paper presents the benefits achieved by interoperating with enterprise resource planning (ERP), geographic information system (GIS), and human machine interface (HMI) and supervisory control and data acquisition (SCADA) systems. The paper also presents the different approaches that organizations are taking to address the interoperability challenge. Read More...
Leaner Maintenance Management with Control Systems Integrated CMMS
Source: eRPortal Software Group Maintenance managers play a critical role in an organization looking to optimize operations efficiencies. This paper discusses the benefits of interoperating between computerized maintenance management systems (CMMS) and control systems, and presents potential options on how to accomplish varying levels of integration. Read More...
EPA Pressure and Fiscal Responsibility: Driving the Need for Computerized Asset Management
Source: eRPortal Software Group Computerized asset management of waste-water treatment systems is not yet required by the United States Environmental Protection Agency (EPA), but the EPA is pushing hard for adoption of best practices such as capacity management, operations and management (CMOM), and the penalties levied by the EPA for system leakages can be severe. Download this paper to learn more. Read More...
Web-hosted or SaaS Predictive Dialing for Work-at-Home Agents
Source: SafeSoft Solutions Download this white paper to learn how the virtual contact center, based on the cloud computing model, provides companies with access to a greater pool of resources and eliminates geographic restrictions on sourcing talent. Learn how the virtual contact center model is growing, and how Web-hosted or cloud-based predictive dialers improve efficiency and increase talk time with live prospects. Read More...
Why Progressive Businesses Use Cloud-Based Call Center Software
Source: Business.com No longer are call centers hardware-centric. Capital costs have dropped considerably, and features have multiplied. With cloud call center software, the hardware that does the heavy lifting is located elsewhere and services are delivered over the Internet. Starting a call center now requires a much lower initial investment, making the call center a real option even for small startups. Download this white paper to learn more. Read More...
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