White Papers

Browse this free online library for the latest technical white papers, webcasts, and product information to help you make intelligent IT product purchasing decisions.

Succession Management: A Primer

Many companies plan for vacancies at the top level, but few have a succession management strategy that considers all aspects of the business and levels of the employee hierarchy. This lack of planning can have implications to a company’s success. Without a clear program, a company is at peril of losing its talent at best and suffering from a crucial vacancy and losing momentum in the marketplace at worst. Find out more. Read More

Intelligent Human Capital Management: Workforce Analytics Drives Profit and Performance

This report looks at how companies are making use of business intelligence (BI) reporting and analytics capabilities—whether through tools integrated into enterprise resource planning (ERP), human resources information system (HRIS), or talent management applications, or via standalone BI software that is purchased and then integrated with human capital management (HCM) applications—to drive intelligent decision making. Read More

Succession Management: Sustainable Leadership for the Future

Talent is a scarce resource. The level of competition and generational shifting of the leadership pool has made it increasingly difficult for organizations to find the quantity and quality of leaders needed to ensure success. This Aberdeen study of over 260 organizations looks at how the best-in-class build and manage their succession bench to produce better results today and mitigate risk and uncertainty in the future. Read More

Automation, Integration, and Consolidation Drive down Costs While Improving Global Delivery

Research has shown that top performing organizations are using core Human Resources (HR) technologies to manage costs, ensure compliance, and automate processes to free up HR resources to focus on strategic business priorities. This research brief from the Aberdeen Group looks at how these organizations are using SAP solutions to address their cost containment, compliance, and automation needs. Read More

Enterprise PBX Buyer’s Guide

On-premise internet protocol (IP) private branch exchange (PBX) systems can provide a relatively easy way for businesses to move to voice over internet protocol (VoIP) and get a range of new features and capabilities for their phone systems. In this buyer’s guide from Focus Research, you will find details on what to look for, how to buy, what you can expect to pay and how to go about maximizing your investment in VoIP. Read More

SMB Phone Systems Product Requirements Worksheet

Using this worksheet from Focus Research, you can evaluate your business phone system feature requirements in relation to how well vendors meet them. Score how well vendors perform the categories you’ve identified by filling in your ratings in the columns to the right, using a scale of one to five, with five being best. If the feature isn’t important to your particular needs, simply leave the field blank. Read More

Phone Systems Market Primer

Despite a voice communication system’s critical role in an enterprise, many people aren’t aware of the myriad available options and recent developments in the voice communication market. This primer provides insight into this market for potential buyers, decision makers and other stakeholders. It covers key aspects of business phone systems that you should understand before you decide to purchase. Read More

Hosted PBX System Comparison

This comparison guide looks at 11 hosted voice over internet protocol (VoIP) private branch exchange (PBX) vendors and solutions developed specifically for small to midsize companies. You’ll learn about basic functions and features, pricing per user, features by vendor, phone and technical support options for AccessLine, Aptela, Bandwidth, Covad Global Phone, 8x8, Speakeasy, Smoothstone, Vocalocity, plus many more. Read More

6 Signs That You Need to Upgrade Your Business Phone System

To survive in today’s business environment, it is imperative for a business to adopt the latest innovations in communication technology. Is the time ripe for replacing/upgrading your existing phone system? Which solution will best suit your business? The six questions listed in this white paper can help you assess your business phone system needs, and give you some tips for choosing between hosted and on-premise systems. Read More

Raising your Business Intelligence Quotient: 5 Things Your Company Can Do Now

This brief aims to introduce the notion of business intelligence (BI) quotient (BIQ) and how it can be used as a metric for accelerating the time to insight and keeping the customer/end-user in perspective. It lists five best practices companies can follow right now to improve BIQ, discusses top products, costs, and vendor considerations, and provides buying advice directly from buyers—including worksheets every buyer needs. Read More
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