White Papers

Browse this free online library for the latest technical white papers, webcasts, and product information to help you make intelligent IT product purchasing decisions.

Social Media as a Customer Support Channel: Best Practices

  • Source: Ovum
  • Written By:
  • Published:
So far, most enterprises have only addressed the opportunities for using social media in marketing. They have adapted their marketing strategies to benefit from the new revenue and branding opportunities provided by social media.

But in order to create a cohesive customer experience strategy and connect data across departments, enterprises need to include social media response in their customer service function. Agents should be empowered to handle interactions in social media, and to escalate... Read More

Three Rules For Managing Your Manufacturing Data

  • Source: IQMS
  • Written By:
  • Published:
Thanks to the Internet of Things (IoT), every work center, device, and piece of equipment in your manufacturing facility has the potential to collect information. This recent ability to leverage volumes of data is creating waves of change within the manufacturing industry.

A big data initiative in your manufacturing facility can greatly assist your organization. But the increase of information does not come without challenges. When embarking on a big data initiative, read this white paper... Read More

The Ultimate Guide: Getting Started with Social Selling

Digital disruption means it’s no longer an option to maintain the status quo with your company's selling approach, as traditional sales and marketing methods are becoming less and less effective. Businesses that embrace social selling methods can increase organizational success. Sales and marketing both can use social selling to influence the buyer at any point of their journey. Read on to learn the value of social selling, who owns it, and how to implement it to achieve optimal organizational alignment... Read More

Enterprise Performance Management: Top Trends for 2015

Oracle surveyed hundreds of decision makers to learn more about their enterprise performance management (EPM) plans for 2015—both within the Oracle customer base and the industry at large. The major results are presented here, along with a bit of advice for companies seeking to leveraging digital technologies in their EPM processes to aid in transforming their finance organizations and generating value for the business.

Find out which EPM priorities are at the top of the finance agenda... Read More

Accelerating the Delivery of Microsoft Office 365

Today’s end users are accustomed to the high performance of locally provided services. When moving services to the cloud, data centers are no longer local, so the end user experience can suffer. A poor or congested Internet connection between the user and the cloud service will mean sluggish application delivery that puts a damper on user productivity and ultimately threatens application usage. Riverbed Technology has been addressing these performance issues for some time on private and cloud enterprise... Read More

Are Your Legacy Applications Suitable for the cloud? 3 Critical Evaluation Activities to Ensure Migration Success

Many enterprises are currently planning or are in the process of migrating their critical business applications to the cloud as the trend toward the hybrid enterprise continues to gather momentum. Even if a legacy application is deemed technically possible to migrate, without understanding the cost to the business and the performance ramifications for end users, the impact could be disastrous. Here are some factors that should influence cloud migration decisions for legacy applications. Read More

Getting Network Auditing and Configuration Figured Out

In the world of network management, knowledge is power. But many organizations know a lot less about their network than they think. With proper network auditing and configuration, businesses can fill this knowledge gap. This document from Aberdeen Group looks at network performance management. Read More

Lifecycle Management is the Key to Successful Unified Communications

Unified communications (UC) is a powerful technology with a multifaceted value proposition. UC can significantly reduce the cost of communications and raise productivity by streamlining the collaboration process. The technology also enables coworkers to collaborate in real time across the extended enterprise, which includes partners, customers, suppliers and other critical constituents.

This white paper from ZK Research looks at the challenges of UC management, and the potential benefits... Read More

Solving the Application Performance Dilemma in the Hybrid Enterprise

The mainstream adoption of web-based applications, whether internally hosted, cloud hosted, or software-as-a-service (SaaS), is transforming the ways in which enterprise-class applications are built, deployed, and consumed. While the evolution brings new levels of cost efficiency and flexibility, it also introduces new and unique visibility and control challenges for IT organizations, which must meet performance and user experience expectations in addition to basic availability.

This whitepaper... Read More

SteelHead Hybrid Networking

The Internet and the cloud are now a part of business-critical infrastructures. Enterprises are becoming a hybrid of on-premises and off-premises assets. To efficiently support the combined public and private resources, the network itself needs to go hybrid, combining the strengths of the highly reliable multiprotocol label switching (MPLS) with the ubiquity, price, and speed of the Internet. Riverbed’s SteelHead™ hybrid networking enables an excellent user experience for both your on-premises and... Read More
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