White Papers

Browse this free online library for the latest technical white papers, webcasts, and product information to help you make intelligent IT product purchasing decisions.

The Business User’s Glossary to VoIP

"VoIP? Is that cheese?” When first learning about voice over Internet protocol (VoIP) phone systems, many business users aren't all that familiar with the technology, much less the terminology used when speaking about it.

This glossary provides a useful list of common terms and their definitions to help nontechnical business users familiarize themselves with VoIP. They'll learn that in fact VoIP is not cheese, but a form of IP (hey, that rhymed!).  Read More

Migrating Your Business to VoIP: Five Key Success Factors

Once you’ve decided you need to retire your legacy phone system and move towards a voice over internet protocol (VoIP) system, determining how you migrate to and from becomes the next priority. While you don't need to know every aspect of this migration from the outset, you certainly need an overall roadmap, not only for your own planning, but also to provide management both comfort and confidence in moving to VoIP.

The success factors outlined in this white paper should be adequate for... Read More

Engaging Digital Customers Through Marketing Technology

  • Source: Corporate Executive Board (CEB)
  • Written By:
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Branch sales are expected to decline by at least 30% from 2012 to 2017, but retail banks are still facing pressure to increase total sales growth by 25%. In response, banks are placing greater emphasis on growing acquisition and cross-sales in digital channels to close this gap.

The nature of the digital customer has changed the effectiveness of digital sales solutions, and requires rethinking how banks can actually capture growth.

This white paper from Corporate Executive Board... Read More

Customer Communications Management: Maximize CEM Results with Interactive Content

Customer expectations are evolving at a lightning pace. Buyers today expect organizations to provide them with timely and relevant messages targeted to address their most current needs. They also demand that this happens though their preferred channels of interaction. Companies are closely tracking these changes. However, personalizing conversations with a wide set of buyers across different channels can be a daunting task. It requires the use of technology to streamline such an effort.

This... Read More

Protecting Your Employer Brand Online: How to Avoid Negative Social Media and Reviews

It doesn’t matter how large or small a company is or the strength of its in-office firewall. It also doesn’t matter how much money an enterprise pours into its social advertising campaign or how many socially connected bells and whistles a new applicant tracking system has.

Yes, advertising and PR are important. However, at the end of the day, people are going to trust their friends, peers, and online reviews when it comes to finding their next job. If a company doesn’t make sure that it’s... Read More

How to Protect Your Employer Brand: Your Guide to Planning and Conducting an Organizational Workforce Reduction

Delivering news that a position is being eliminated may be one of the most difficult responsibilities a human resources professional will face. Conducting an event that impacts a handful, hundreds, or even thousands of employees can take an emotional toll. In any situation, having an unusually high level of stress can make simple projects seem difficult, and difficult projects seem insurmountable.

This guide outlines some best practices for conducting a workforce reduction event.

The... Read More

ERP: The Buyer’s Guide

Companies looking to implement an up-to-date, innovative enterprise resource planning (ERP) system must choose from a staggering number of ERP solutions. They range from on-premise, feature-rich systems to newer, lesser known cloud-based alternatives. The trick is making a purchasing decision that meets an organization's budgetary, operational, and business processing requirements.

This ERP buyer's guide outlines pros and cons of various delivery models, advises on how to select a solution... Read More

Right-sizing ERP for SMBs

The level of success a small to midsize business (SMB) achieves depends on its ability to gain a competitive advantage by means of product improvement, efficient processes, and increased visibility.

What do enterprise resource planning (ERP), NFL playoffs commercials, and the movie Fight Club have in common? Find out in this white paper from Ziff Davis, examining a key question SMBs need to ask themselves when selecting an ERP system and deciding between on-premises and cloud deployment. Read More

Improve Employee Engagement Through Live Video

  • Source: Ustream, Inc.
  • Written By:
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While it’s not surprising that some employees fall into the “disengaged” category, what is surprising is the size of that number. The recent Gallup survey “State of the American Workplace” found that 70 percent of American workers are either not engaged or are actively disengaged.

The results are observed directly in the bottom line, with the price tag for disengaged employees accounting for $450 billion to $550 billion in annual losses in productivity. With so much at stake, how can... Read More

Optimizing the Mobile Workforce: Maximizing the Value of Your Investment in Mobility

  • Source: Calero
  • Written By:
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Today, enterprises leverage mobility for more than just communication. They want to maximize the productivity of the mobile workforce. That means choosing mobile devices, applications, policies, and services aligned with enterprise goals. What matters most to enterprises today is equipping the mobile workforce for success at the right cost and with acceptable security.

Optimizing the mobile workforce is a matter of finding the right balance between cost, security, and usability. Usability... Read More
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