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I Did It the iWay

After attending the iWay seminar on Enterprise Information Management (EIM) yesterday, I was thinking that a CIO who implemented their system might sing the following after the implementation:[Editor's note: sincere apologies to Frank Sinatra.]  I did it the iWay And now, the end* is near; And now it’s done - the integration. My friend, I’ll say it clear, We were so close from Read More

I Keep on Knocking...

Nearly 60 percent of Australian businesses with more than 100 employees do not respond to web-generated sales enquiries (such as e-mail or web forms) within seven days. But the bad news doesn’t stop there. Find out why your customers may still be waiting for you to respond—and what you can do about it. Read More

What I Hate About HTML5, Multi-Tenancy, and Context-Aware Computing

The terms HTML5, multi-tenancy, and context-aware computing are often-used technology buzzwords representing the current megatrends of mobility, the cloud, and data in enterprise software. Read on to learn the story behind these buzz-words and what to watch out for in your enterprise software research.  Read More

Putting the "I" in CRM Series 1: The Impact to the Sales Team

Customer relationship management (CRM) has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines. Read More

i-flex solutions

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i-flex solutions (Reuters: IFLX.BO & IFLX.NS) provides IT solutions to the financial services industry. The company has serviced over 495 customers in more than 105 countries. i-flex has over 3,800 employees operating from eleven development centers across India, Singapore, and the USA. The company has a global reach with a sales, marketing and support presence covering twenty overseas locations, including four subsidiaries (i-flex solutions inc. in the USA, i-flex solutions b.v in the Netherlands,... Read More

Hi from Kurt: TEC's New PLM Analyst

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  • Written By: Yu Chen
  • Published: September 30 2008
Hi, my name is Kurt, and I am a new member of the Research Analyst Group at TEC. Before contributing anything else to this blog site, I’d like to briefly introduce myself. I’m from China, where I earned my degree in Mechanical Engineering and worked for 10 years mainly helping manufacturers plan and implement information systems. During the last 5 years in China, I invested all my Read More

I.D.E.A., LLC

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There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again. Read More

Bad Customer Support Is Not a Software Problem

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  • Written By: Jamal Rahal
  • Published: February 29 2012
A couple of days ago, my laptop decided (all on its own) to jump off my desk. Lucky for me, it survived almost completely undamaged except for a broken latch, which seemed easy enough to fix. So I decided to order the replacement part and fix it myself. Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I Read More

i-Lean

Chiron's flagship product, i-Lean, is a logistics modeling and design tool built for warehousing, manufacturing, and retail environments. It employs a pull methodology used in conjunction with a lean inventory management strategy within a distribution or manufacturing facility. This is accomplished by integrating dozens of variables to generate inventory management solutions down to the stock-keeping unit (SKU) level. In addition to deriving operational recommendations,... Read More

I Love Customers—How Customer-centricity Drives Bottom Line Benefits

More choices. More flexibility. Fewer hassles. The core tenets of fostering a relationship between the customer and your brand have not changed. It’s all about the experience. Whether ordering a soda at the drug store counter in 1944 or buying a soda from an interactive vending machine in 2014, the experience is what keeps customers coming back for more. Read More
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