Beginner’s Guide to VoIP
Digital phone systems that convert voice into data for transmission over data networks is the phone of the future. This white paper provides an overview of voice over IP (VoIP) features and benefits.
Business Consulting Company, with more than 20 years of experience in ERP, CRM and Supply Chain Management Implementatio Projects.
Soluciones GVG S.C.
we work strategically to achieve their goals,fostering commitment and alignment of people and processes of the organization to execute its strategy through advanced solutions that integrate their processes ,culture and technology
Announcing the 2013 TEC CRM Buyer’s Guide for Medium and Large Enterprises
Written By: TEC Staff
Published On: April 4 2013
We are pleased to announce the launch of TEC’s first buyer’s guide of 2013: CRM for Medium and Large Enterprises. Download your free PDF copy now.
This buyer’s guide provides in-depth insight from TEC CRM analyst Raluca Druta on a how a comprehensive customer relationship management (CRM) system can help medium and large enterprises better understand and address their customers’ needs and
Service Restoration: It’s Everybody’s Business
Third Sky, Inc.
Has your organization truly embraced the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on a lot of what incident management in particular and ITIL in general can offer. Learn more about the core principles of ITIL, and how you can use them to improve service management.
There’s Life After Your Nortel PBX
There’s more than one way to do enterprise-grade telephony, and today’s options are less costly than a Nortel system, but comparable in quality. If you’re ready to start considering life after Nortel, this article explores the available options.
Announcing TEC’s ERP for Services Buyer’s Guide
Written By: Aleksey Osintsev
Published On: May 28 2012
I am glad to announce that TEC’s 2012 ERP for Services Buyer’s Guide is now available for downloading.
Services organizations run projects as a core attribute of their typical activity and arrange their business processes in a way that is different from that of other business types, such as, for instance, manufacturing, distribution, and even nonproject-based services. As such, specialized