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Dexter’s Farm Success Story

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Beginner’s Guide to VoIP

Digital phone systems that convert voice into data for transmission over data networks is the phone of the future. This white paper provides an overview of voice over IP (VoIP) features and benefits.
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S&T Services Polska

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IT and consulting services, INFOR Business Partner. A part of Austrian S&T group.
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Announcing the 2013 TEC CRM Buyer’s Guide for Medium and Large Enterprises

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We are pleased to announce the launch of TEC’s first buyer’s guide of 2013: CRM for Medium and Large Enterprises. Download your free PDF copy now. This buyer’s guide provides in-depth insight from TEC CRM analyst Raluca Druta on a how a comprehensive customer relationship management (CRM) system can help medium and large enterprises better understand and address their customers’ needs and
  • Written By: TEC Staff
  • Published On: April 4 2013

S-Drive Storage for Salesforce Security Whitepaper

S-Drive has been built on Salesforce.com as a managed application and is delivered exclusively via the AppExchange marketplace. It is a native AppExchange application, meaning that it is built to run in the cloud with multi-tenancy and scalability in mind. S-Drive uses Amazon Simple Storage Service as its file storage platform, whereas the Salesforce.com is used as the application platform as well as the file information database. Besides Salesforce.com and Amazon Web Services, SDrive does not use any other servers or infrastructure that may introduce security vulnerabilities.
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  • Published On: February 18 2012

Audience Targeting: State of the Industry Study-What’s Happening Now and What’s Next

A recent survey indicates that audience targeting is not always employed, and is not always understood. Agencies are more likely than advertisers to grasp the value of audience targeting, but likely do not use it to its full potential. Publishers have found it valuable for in increasing reach, but have concerns about data ownership. Find out more.
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Service Restoration: It’s Everybody’s Business

Has your organization truly embraced the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on a lot of what incident management in particular and ITIL in general can offer. Learn more about the core principles of ITIL, and how you can use them to improve service management.
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Off-duty Conduct-Balancing an Employer’s Needs With an Employee’s Right to Privacy

Workplace privacy issues are increasing dramatically, along with related employee complaints and litigation. As companies struggle to control health care costs, increase productivity, and maintain company confidentiality, they become concerned with how employees spend their time away from work. Meanwhile, employees naturally have a strong desire to limit “invasion” of their personal lives. Just where do you draw the line?
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There’s Life After Your Nortel PBX

There’s more than one way to do enterprise-grade telephony, and today’s options are less costly than a Nortel system, but comparable in quality. If you’re ready to start considering life after Nortel, this article explores the available options.
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