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Writing Cost-effective Documentation for Software Systems

As a business employing IT, you may have encountered situations where the software application you purchased didn’t come with a help file. With no time to write complete documentation yourself and no budget to hire a professional technical writer to do it for you, what do you do? By applying the basic principles of cost-effective documentation, your business can develop impressive documentation quickly—for a minimal cost. Read More

Dynamic Product Documentation On Demand: Extending the Information Revolution to Manufacturing

Today, shipping complex products without documentation is not an option! As products become increasingly complex, product documentation has become a critical, constantly changing corporate asset. Content delivery processes must yield accurate, up-to-date information in more formats and languages. As such, organizations are adopting automated technologies that enable the dynamic creation and publishing of product content. Read More

Fluid Topics

Compiere ERP & CRM

Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and medium enterprises (SMEs) in distribution and service on a global basis and covers all areas from customer management and supply chain to accounting. Compiere Open Source ERP & CRM especially supports service and distribution (retail and wholesale) industries with an integrated web store, covering material management, purchasing sales, accounting,... Read More

Case Study: Grand River Group

  • Source: PTC
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With demand for its products growing rapidly, Chinese motorcycle maker Grand River needed to ramp up scalable production capacity and respond to market requirements quickly. At the same time, the company needed to ensure compliance with environmental regulations, ensure quality assurance, and lower overall product costs. Learn how a new manufacturing process management (MPM) system helped Grand River achieve its goals. Read More

Improving Profitability and Processes in Returns Management

Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband access and voice quality enhancement. Tellabs was faced with a high volume and high cost product returns process. Improper documentation, lengthy processing times, and insufficient returns documentation was affecting customer service and limiting profitability. It worked with Click Commerce to implement their product returns application. The solution provides an efficient and... Read More

Network Design: A Sole-source, Service-based Approach

Typically, useful network documentation requires a significant investment in time and effort. But because enterprise networks are in constant flux, many companies do not document their network on a regular basis. However, by adopting a sole source, service-based solution for network shapes and stencils, organizations can perform mission-critical documentation more regularly—in ways that are simpler, faster and more effective. Read More

IAG Consulting

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We are business analysts that specialize in dramatically accelerating the business requirements collection, documentation and consensus building process. In over 70 engagements with companies like American Airlines, Transcontinental and Scotia Financial Group, we have helped to cut the time to elicit requirements from stakeholders by over 50%. Our team helps clients to get stakeholder consensus on needs, lock this agreement on requirements, and gain greater scope control on projects. Our... Read More

Fluid Topics

Fluid Topics is a full-web, DITA ready, solution for publishing online documentation produced with structured content authoring tools. Read More

Case Study: B&K Corporation

B&K Corporation engineers and manufactures test and assembly systems for automotive and other components. But B&K didn’t have the infrastructure and systems support for effective engineering controls and documentation—manual and paper-based processes meant data was often three weeks old. Find out how B&K decreased costs and improved customer service with a new automated enterprise resource planning (ERP) system. Read More
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