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Writing Cost-effective Documentation for Software Systems

As a business employing IT, you may have encountered situations where the software application you purchased didn’t come with a help file. With no time to write complete documentation yourself and no budget to hire a professional technical writer to do it for you, what do you do? By applying the basic principles of cost-effective documentation, your business can develop impressive documentation quickly—for a minimal cost.
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Dynamic Product Documentation On Demand: Extending the Information Revolution to Manufacturing

Today, shipping complex products without documentation is not an option! As products become increasingly complex, product documentation has become a critical, constantly changing corporate asset. Content delivery processes must yield accurate, up-to-date information in more formats and languages. As such, organizations are adopting automated technologies that enable the dynamic creation and publishing of product content.
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Fluid Topics

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Compiere ERP & CRM

Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and medium enterprises (SMEs) in distribution and service on a global basis and covers all areas from customer management and supply chain to accounting. Compiere Open Source ERP & CRM especially supports service and distribution (retail and wholesale) industries with an integrated web store, covering material management, purchasing sales, accounting, and customer relations management.
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Case Study: Grand River Group

With demand for its products growing rapidly, Chinese motorcycle maker Grand River needed to ramp up scalable production capacity and respond to market requirements quickly. At the same time, the company needed to ensure compliance with environmental regulations, ensure quality assurance, and lower overall product costs. Learn how a new manufacturing process management (MPM) system helped Grand River achieve its goals.
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Improving Profitability and Processes in Returns Management

Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband access and voice quality enhancement. Tellabs was faced with a high volume and high cost product returns process. Improper documentation, lengthy processing times, and insufficient returns documentation was affecting customer service and limiting profitability. It worked with Click Commerce to implement their product returns application. The solution provides an efficient and transparent process, which allowed the business to be realigned for significant savings and improved customer satisfaction. The savings include reducing in-transit inventory by $1.76 million (USD) per month and reducing spare parts stocking levels from $7.5million to $1.9 million (USD).
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Network Design: A Sole-source, Service-based Approach

Typically, useful network documentation requires a significant investment in time and effort. But because enterprise networks are in constant flux, many companies do not document their network on a regular basis. However, by adopting a sole source, service-based solution for network shapes and stencils, organizations can perform mission-critical documentation more regularly—in ways that are simpler, faster and more effective.
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IAG Consulting

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We are business analysts that specialize in dramatically accelerating the business requirements collection, documentation and consensus building process. In over 70 engagements with companies like American Airlines, Transcontinental and Scotia Financial Group, we have helped to cut the time to elicit requirements from stakeholders by over 50%. Our team helps clients to get stakeholder consensus on needs, lock this agreement on requirements, and gain greater scope control on projects. Our services include: - Business case and scope building for implementation planning - Accelerated detailed requirements elicitation and documentation - RFI/RFP issuance and gap assessment - Business analyst services - Project and contractor management - Business analyst training and mentoring programs
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Fluid Topics

Fluid Topics is a full-web, DITA ready, solution for publishing online documentation produced with structured content authoring tools.
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Case Study: B&K Corporation

B&K Corporation engineers and manufactures test and assembly systems for automotive and other components. But B&K didn’t have the infrastructure and systems support for effective engineering controls and documentation—manual and paper-based processes meant data was often three weeks old. Find out how B&K decreased costs and improved customer service with a new automated enterprise resource planning (ERP) system.
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