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Infor Introduces Inforce Marketing at Dreamforce 2012
Written By: Raluca Druta Published On: September 18 2012 Today, at Dreamforce, Infor announced the launch of Inforce Marketing, a marketing automation system developed on the Salesforce Platform. Some of the new functionality includes an improved visibility over leads, costs, results, and revenues; multi-channel support for campaigns that can include e-mail, direct mail, social media, and telemarketing; lead validation and assessment; and reporting and Read More...
Customer Service, Inbound and Outbound campaing, IT Helpdesk, Accountancy outsourcing
Source: Ovex Technoloiges Ovex services support the design, installation, operation, management, and continuous improvement of IT infrastructures and software solutions in areas such as - customer service - telemarketing - inbound sales - data entry - back-office support - accounting - human resources (HR) - software development   Read More...
Selling Smarter with CRM
Source: Ziff Davis
CRM is no longer a fancy, expensive tool for large enterprises looking to make their telemarketing efforts more effective. Rather, it’s an essential element of a successful, integrated sales strategy. Whether a company relies on inbound or outbound marketing, referrals and word of mouth, or some hybrid strategy for attracting customers and generating sales, the right CRM application can make the difference between profit and loss, or success and failure in any market. This paper examines several such tools and how they can be effectively used with multiple business models and businesses of any size. Read More...
Transportation & shipping management system
Source: Ramco Systems Transportation and third-party logistics providers have become embedded in the new economy of the last decade. As a result, unprecedented industry growth and consolidation has driven 3PL providers to find even more efficient and effective processes for running the enterprise, while at the same time managing an explosion in the proliferation of services delivered to customers. In recent years, many businesses have been built that rely completely on 3PLs to manage a significant portion of their business processes. With this strategy, companies eliminate major infrastructure investment, gain access to world-class processes, improve their agility in reacting to a dynamic marketplace, share risks with a strategic partner, and reduce operating costs. To match these new market realities, 3PLs often provide services beyond the traditional – multi-modal transportation (air, land, and sea), warehouse management services, vendor-managed inventory, and labor services. Newer services include pick and pack, inspection, kitting, packaging, labeling, product returns and reverse distribution, packaging and re-packaging, salvage and scrap disposal, and even customer service and telemarketing. Ramco 3PL and Transportation solution is designed to address the expanding array of services offered by these companies. Based on Ramco VirtualWorks, Ramco 3PL and Transportation provides companies with the flexibility they need to rapidly respond to evolving corporate imperatives, regulatory changes, and market conditions. Rather than re-deploy enterprise systems as the company reacts to these changes, the underlying platform can leverage business process models to quickly compose new business assets for true “change on demand.” Ramco 3PL and Transportation is comprised of: Inbound Logistics Outbound Logistics Warehouse Management Vehicle Management Inventory Human Capital Management Financials   Read More...
Siebel Sees Farther on Shoulders of Giants
Written By: Steve McVey Published On: March 10 2000 Siebel Systems announces two alliances that promise new relevance for its customer relationship management software. Read More...
PeopleSoft Annuncio-es Continuation Of Its Shopping Spree
Written By: Predrag Jakovljevic Published On: January 25 2002 While PeopleSoft has added yet another bit of weight to its applications portfolio with the acquisition of Annuncio, potentially earning thereby the ability to manage marketing campaigns and track individual customer's interactions across online and off-line channels, one is to wait and see how quickly and easily the company will assimilate a number of smaller products it has recently bought. Read More...
Software Selection Processes-Accelerating Vendor Identification
Written By: Jeff Gusdorf Published On: January 2 2008 Software selection is complex and time-consuming. Taking shortcuts or skipping steps in the process increases the risk of making the wrong choice. But attending a virtual trade show can accelerate the selection process, increase vendor interaction, and reduce this risk. Read More...
Integrating Customer Relationship Management and Service Resolution Management
Written By: Predrag Jakovljevic Published On: December 7 2007 The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts. Read More...
Creating a Business from a Project
Written By: S. Ketharaman Published On: September 14 2006 Many software services companies are not able to turn their individual project successes into a line of business that brings in additional revenue streams. At the root of this is the simplistic assumption that "if you build, they will come." Read More...
Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1: Recent Announcements
Written By: Predrag Jakovljevic Published On: April 19 2002 While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract the onslaught by Tier 1 vendors and mid-market juggernauts. Read More...
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