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Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

1 1 net framework  Mojo Back? - Part 1 In this  service economy  it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior  customer service  they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially  those that bundle customer relationship management (CRM) with business process management (BPM) capabilities  and  even infuse knowledge in the service process , Read More

ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » 1 1 net framework


Infinium Returns To Its Core Competencies To Succeed Part 1: Recent Announcements
2000 and 2001 were difficult times for Infinium resulting in a substantial decrease in revenue and significant restructuring. After a thorough soul-searching

1 1 net framework  Q2 2001 (see Figure 1 below). However, net income for the quarter was $3.5 million including a $337,000 gain from the divestiture of a Netherlands subsidiary, compared to $2.7 million Q1 2002, and the net loss of $2.9 million the second quarter of the prior year. Also important, Infinium's cash, cash equivalents and marketable securities balance for Q2 2002 was $17.5 million, compared to $13.7 million for the previous quarter, and $15.3 million for the fiscal year ended September 30, 2001. Figure 1: This Read More
Agresso Bucks the Slump (and Fights the “ERP Madness”) - Part 1
Sadly, it is not difficult for so many of us to concede that, except for maybe the historic elections in the US and the successful Olympic Games in Beijing

1 1 net framework  “ERP Madness”) - Part 1 Sadly, it is not difficult for so many of us to concede that, except for maybe the historic elections in the US and the successful Olympic Games in Beijing, 2008 was a terrible and somber year. It felt long-drawn-out, and many of us will have trouble sinking it easily into oblivion. Without even talking about our retirement funds and investments being slashed by about 40 percent (as part of a potentially more far-reaching financial crisis) or about 2.6 million jobs lost in the Read More
PLM Fundamentals: A Framework for Approaching PLM Initiatives
It may come as a surprise to you, but every organization that brings a product to market already has a product lifecycle management (PLM) system in place. And

1 1 net framework  through its lifecycle. Table 1 presents a list of the types of questions that may be asked. In answering these questions, it is important to address the specific tasks involved in the process as well as to detail the people and tools which are utilized. Table 1 Reviewing the PLM System : Identifying Underlying PLM Processes Investment Phase • How are products conceptualized? What/Who is the source of ideas? • What is the process for justifying or validating a product idea or concept? • How are Read More
PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition. Part 1: The News
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. While Wall Street praises the

1 1 net framework  To The Competition. Part 1: The News PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition Part 1: The News P.J. Jakovljevic - June 26, 2001 Event Summary  PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. The rhetoric and hype aside, the fact is that PeopleSoft has become a fearsome enterprise applications provider. PeopleSoft has joined the elite group of vendors that can deliver a majority of the Read More
A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind?
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located

1 1 net framework  was named the number 1 CRM book by SearchCRM.com. Greenberg is the co-chairman of Rutgers University's CRM Research Center, and executive vice president of the CRM Association. His blog, PGreenblog , won SearchCRM's First Annual CRM Blog of the Year in 2005. He can be reached at paul-greenberg3@comcast.net . Read More
Adonix Grows Roots Against The Odds Part 1
Proving that a lack of size can be compensated with a savvy value proposition, Adonix, until recently a quiet French ERP provider, keeps on delivering pieces of

1 1 net framework  Against The Odds Part 1 Adonix Grows Roots Against The Odds P.J. Jakovljevic - August 20, 2002 Event Summary Amid the doom, gloom and despondency news coming from almost all corners of the world economy and particularly from the tech sector, it may be refreshing to hear upbeat and enthusiastic plans for the future coming from a relatively less known smaller vendor. Adonix ( www.adonix.com ), a privately held French enterprise applications provider for mid-sized mixed-mode manufacturing and distribution Read More
The Power of Knowledge -- Knowledge is Power (Part 1)
The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt

1 1 net framework  Knowledge is Power (Part 1) The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt with a seemingly not-really-knowledgeable call center person over the phone or a clueless technician that showed up at your door? To be fair, maybe those folks were knowledgeable in principle, but were still ill-informed about your particular problem, previously explained at a great length to someone else within Read More
UNIT4: The (Largely) Untold Story - Part 1
February and bleak mid-winters are not exactly the high season for software user conferences in North America, and thus I accepted the invitation by UNIT4

1 1 net framework  Untold Story - Part 1 February and bleak mid-winters are not exactly the high season for software user conferences in North America, and thus I accepted the invitation by  UNIT4 (formerly Unit 4 Agresso ), the second-largest business applications provider in continental Europe , to i ts UK 2010 user conference . The attraction, in addition to  the Celtic Manor Resort in lush South Wales as the venue (where the 2010 Ryder Cup will take place later this year ), was the fact that this was, for the first Read More
Oracle OpenWorld 2013-60,000 Attendees Minus 1
A Technology Event Like No OtherThis year’s Oracle OpenWorld was truly an impressive event. The sheer scale of the event parallels that of Oracle itself

1 1 net framework  OpenWorld 2013-60,000 Attendees Minus 1 A Technology Event Like No Other This year’s Oracle OpenWorld was truly an impressive event. The sheer scale of the event parallels that of Oracle itself. Mark Hurd, President of Oracle, stated that with 60,000 attendees, OpenWorld 2013 was the largest single technology event ever. OpenWorld is now so large that the City of San Francisco finally agreed to completely close off Howard Street, which runs through the Moscone Center, and temporarily rename it Oracle Read More
Microsoft .NET Framework makes one stop shopping easy as pie
Learn how AVCOM Technologies, a provider of comprehensive information technology (IT) products and suites to high-growth middle market companies, integrated its

1 1 net framework  networking,security,storage,Epicor,AVCOM,database Read More
ERP and BI: When 1+1=3
Learn about the synergy of these two powerful business solutions in the provocative Aberdeen Report ERP and BI: When 1+1=3.

1 1 net framework  and BI: When 1+1=3 How do you propel your business to the next level of performance and success? Consider combining the power of enterprise resource planning (ERP) with business intelligence (BI); for many small to midsized businesses, it's proven to be a killer combination. Learn about the synergy of these two powerful business solutions in the provocative Aberdeen Report ERP and BI: When 1+1=3 . You'll discover how your company can reap the core business benefits of integrating ERP with BI: cost reduc Read More
Pricing Management in a Down Economy -- Part 1
Not long ago, I wrote about the pricing management and optimization software market, and in particular depth about two bullish vendors and fierce competitors in

1 1 net framework  Down Economy -- Part 1 Not long ago, I wrote about the pricing management and optimization software market , and in particular depth about two bullish vendors and fierce competitors in the business-to-business (B2B) manufacturing and distribution segments:  Zilliant and Vendavo . Look for similar write-ups down the track on DemandTec , Symphony Metreo , and on the Servigistics pricing solution (whereby the last will focus solely on spare parts pricing and planning ). While I do not plan to cover the Read More
Clientele CRM.NET Suite Gains Scalability, Smart Client from the .NET Framework and XML Web Services
When The Clientele Group of Epicor Software Corporation was faced with scalability and performance limits in their CRM software, they redesigned their

1 1 net framework   Read More
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