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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 1 bpm crm vendor


AuraPortal: A BPM Vendor Worth Checking Out
AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT

1 bpm crm vendor  as the “6 in 1 Solution: The Gold Asset” concept. In addition to the required Intranet module, AuraPortal BPM features the following solutions: BPMS (Business Process Management Suite) . Considered by some experts as the world’s most advanced, complete and easy-to-use. Extensive Document Management Facilities containing automatic generation of intelligent documents with automatic signatures and an agile File System . A new concept of CRM (Customer Relationship Management) based on Process Patterns

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Performance Management

Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational performance. This knowledge base covers scorecards, dashboards, business activity monitoring, and more.  

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Documents related to » 1 bpm crm vendor

Reconnecting with a Tried-and-True Manufacturing ERP Vendor


What has QAD, a leading provider of enterprise applications for global manufacturing companies, been up to lately? TEC principal analyst P.J. Jakovljevic reconnects with QAD and looks at how the company has leveraged strategic channels, highly scalable solutions, and technology partnerships to address the unique requirements global manufacturers and maintain a competitive position in the global manufacturing ERP market.

1 bpm crm vendor  in the 12 to 18 months—more of the same or not? QAD: Like all manufacturing companies, QAD has just witnessed a significant global economic crisis, which has affected industries and geographies very differently. QAD’s life sciences industry was relatively unscathed by the recession and the slow recovery. The automotive industry is near pre-recession levels, but the outcome of the recession is a different distribution model. China is now out-producing the United States in passenger vehicles. QAD Read More

Bonitasoft, Part 1: An Upbeat Provider of Open Source BPM Software


One area where open source software providers seem to be doing quite well is business process management (BPM), a discipline that focuses on continuously improving business processes, while taking an outside-in, customer-centric perspective. Think of solutions like Colosa’s ProcessMaker, Intalio, and Alfresco Software’s Activiti. In addition, while Red Hat is expected to make major announcements

1 bpm crm vendor  optimizing business processes. Figure 1. Bonita Open BPM Modules and Features The other thing that was missing in the marketplace was an affordable BPM solution that allowed organization and organizations within organizations to deploy process improvement applications quickly. Most BPM offerings consist of a monolithic BPMS. They need top-down initiation to flow through the entire organization (meaning projects end up spanning several years). Bonitasoft’s feeling is that nine out of ten times that is Read More

Extended Enterprise Resource Planning Vendor Shows Its Lean Side


About two-thirds of SoftBrands' revenue comes from its manufacturing division, which includes evolution, a platform neutral, extended enterprise resource planning product, and DemandStream for lean automation.

1 bpm crm vendor  recent evolution solution, evolution 11P , also has BPM capabilities. In October, SoftBrands announced the upcoming availability of the evolution 11P product, which is the latest advancement in intelligent, integrated BPM-based ERP. Some components of the release are already available, while the balance is scheduled for roll-out over the next several months. The 11P release is SOA-based to provide customers with faster and more flexible reconfiguration of their business processes by enhancing the ability Read More

Enterprise Management Software Vendor Welcomes Additions


Deltek recognizes that most organizations run their enterprises by using a sort of closed-loop, corrective action process. However, most product-based businesses still need solutions to replace manual workarounds, and Deltek has embarked on a mission to garner a one-stop-shopping portfolio.

1 bpm crm vendor  planning tools), used by 1,900 clients PPM tools (per the Welcom acquisition) The BPM and HCM tools have recently received notable enhancements, including pre-packaged performance-based data marts; a new reporting tool for Deltek Costpoint that leverages Cognos ReportNet ; and pre-built reports, analytics, and scorecards for project-based businesses on the BPM side. The BPM suite is the further evolution of the former Deltek Enterprise Planner product suite, the result of Deltek's partnership with Read More

Vendor Snapshot: VAI at the TEC Vendor Challenge


The flagship product of VAI (Vormittag Associates Inc.) is the S2K Distribution Management Software suite, which includes the following: financial applications, customer orders, sales analysis/forecasting, inventory management, purchasing, electronic data interchange (EDI), warehouse management, and customer relationship management (CRM). At the time of its founding in 1978, the company placed

1 bpm crm vendor  of its founding in 1978, the company placed a heavy focus on the distribution market, to better serve the distributors in the New York area, where VAI is headquartered. Today, 45 percent of VAI's customers are distributors running the S2K Distribution package, and 50 percent are manufacturers/distributors, also running on S2K. Of VAI’s 150 employees, more than 130 are involved with distribution. English and Spanish are the software's supported languages. VAI's target market are midsize distribution Read More

CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

1 bpm crm vendor  customer relationship management,evolution of CRM,history of CRM,definition of CRM,CRM trends,future of CRM,empowering customer relationships Read More

Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Six: Custom Development and Single-Vendor versus Multi-Vendor


As componentization and Web services mature, packaged software will be less rigid and easier to adjust to unique practices-- thereby gaining some of the benefit of the custom approach. Although an enterprise can generate many benefits from standardization, it may also create other issues that may often result in disruptions.

1 bpm crm vendor  divisional level with tier 1 ERP products at the corporate level. The SAP BusinessOne product, which SAP has delivered by acquiring a more suitable genuine product for the lower-end of the market, might be its new tacit conceding that pushing the unwieldy mySAP Business Suite into smaller divisions of corporations has not particularly worked so far. For more information, see the following recommended readings: Standardizing on One ERP System in a Multi-division Enterprise Read More

NetSuite CRM+: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

1 bpm crm vendor   Read More

CRM, ERP, BI, and IT Investment-Where Do You Find the Business Benefit?


Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline, and to have better market insight. But few companies realize these goals, often because of the way CRM is implemented. Find out where a CRM implementation can get off track—and how to ensure CRM success.

1 bpm crm vendor  R3Now,IT strategy,customer relationship management,CRM,CRM software,CRM solutions,CRM applications,CRM systems,CRM system,CRM solution,CRM application,customer retention,customer acquisition,CRM implementation,SAP CRM Read More

Oracle CRM


Oracle CRM On Demand is the newest release of Oracle's software-as-a-service. This CRM solution provides Web 2.0 collaboration capabilties and other features such as analytics capabilities, a built in contact center, "sticky notes" features, and a centralized message center, and custom applets. It also has widgets to embed other applications, including Google, MyYahoo, or Microsoft SharePoint.  

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12th Vendor Shootout for ERP - Dallas, TX, USA-12-13 October - Save the Date


The 12th Vendor Shootout for ERP. Dallas, Texas, USA. October 12-13, 2011. Dallas Marriott Quorum. Manufacturers and distributors:Hot on the heel...

1 bpm crm vendor  Vendor Shootout for ERP - Dallas, TX, USA-12-13 October - Save the Date 12th Vendor Shootout for ERP - Dallas, TX, USA-12-13 October - Save the Date Save the Date!! The 12th Vendor Shootout ™ for ERP Dallas, Texas, USA October 12-13, 2011 Dallas Marriott Quorum Manufacturers and distributors: Hot on the heels of a hugely successful 11th Vendor Shootout for ERP in Boston, the show moves to Dallas, Texas, USA for another round. Hosted by the VAR Community , moderated by Technology Evaluation Centers Read More

The Forrester Wave: CRM Suites for Large Organizations, Q2 2010


In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered.

1 bpm crm vendor  for Large Organizations, Q2 2010 In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More

Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation


Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

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Oncontact CRM


Oncontact Software develops .NET CRM software for mid-market companies. Oncontact CRM is a completely Microsoft .NET-based CRM applications suite that automates the sales, marketing, and service areas of mid-market organizations. It can be user-customized through Customizer and Navigator, the built-in toolkits.  

1 bpm crm vendor  oncontact v,oncontact crm,oncontact software,crm v,oncv Read More