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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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SMB Phone Systems Buyer’s Guide
If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must

1 phone number  asked them the No. 1 piece of advice they'd give to someone in the process of purchasing a business phone system. In their own words, here is some of the best advice we heard. Make sure everything you have discussed is shown in the contract. Put together a project plan saying when this will happen, when that will happen ... Just get a good clear time frame. David Manager of a financial services company Replaced an existing phone system Shop very carefully! Make sure you look into the support system,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Services (Non-manufacturing)

Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets. 

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Internet-based Phone Service for Small to Midsize Companies


Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.

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Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

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The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

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The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

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A New Look at VoIP: Smarter Phone Systems Choices for Small and Medium Businesses


VoIP has given small companies communication capabilities that can match the largest users. When interfaced with suitable software, VoIP allows a degree of in-call processing that increases the productivity of operators several times over. Read this white paper and see what companies are looking for in a VoIP system, the variable costs of VoIP and cloud computing, and how small to medium businesses can reap the benefits of VoIP.

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Business Phone Systems Buyer’s Guide


If you need a new phone system, this buyer’s guide will bring you closer to taking the first steps of testing a system and making the move. Go for it. All you have to lose is lousy call quality and expensive maintenance payments for your wheezing old phone system. All you have to gain is higher quality, lower prices, more features, easier growth options, better system management, and improved customer service.

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Microsoft Office 2000 SR-1 Adds Dysfunction to the Windows Family


Once upon a time, Microsoft products could only be used after the first service pack was released. With Microsoft Office 2000 SR-1, Redmond sets out to prove that the second service pack’s the charm, now.

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SMB Phone Systems Product Requirements Worksheet


Using this worksheet from Focus Research, you can evaluate your business phone system feature requirements in relation to how well vendors meet them. Score how well vendors perform the categories you’ve identified by filling in your ratings in the columns to the right, using a scale of one to five, with five being best. If the feature isn’t important to your particular needs, simply leave the field blank.

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Why One Number Is Not Enough


To build customer happiness, companies must understand what is important to them and how the organization can deliver. With this information, staff can remain focused on driving up the quality of delivered experience, thereby impressing customers enough to get them to recommend and repurchase. The success of an organization in this respect is almost never the result of one factor.

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2011 HR Technology Conference & Expo (Day 1): What Happens in Vegas Shouldn’t Have to Stay in Vegas


Hundreds of industry experts have descended on Las Vegas for the 2011 HR Technology Conference @ Expo (and for other things, such as networking and maybe just a wee bit of gambling), which has been billed as “the world’s best conference on HR Technology.” It’s my second time attending this conference, which is the largest North American gathering of HR professionals, experts, and technology

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