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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 12 grade vocab list


Blackboard to Offer Anti-bullying Texting Service for K-12 Schools
Blackboard has announced the launch of TipTxt, a two-way free-of-charge texting service that allows students to confidentially notify school officials of

12 grade vocab list  Anti-bullying Texting Service for K-12 Schools Blackboard has announced the  launch of TipTxt , a two-way free-of-charge texting service that allows students to confidentially notify school officials of activity related to bullying or school safety. The service can be made available to every public, private, and parochial K-12 school in the United States. Blackboard has invited the National Parent Teacher Association (National PTA) to reach out to its wide network of parents and teachers and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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