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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 12th grade spelling words list


IBM Cognos Pricing Makes More Projects Possible
Too often, companies assume that business reporting and performance management software is too expensive. But for your wish list of potential projects, you

12th grade spelling words list  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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10 Golden Rules for Choosing a Telephony System


Now that phone systems can be delivered over a network, even smaller companies can have access to enterprise-grade calling features. Like any business-critical system, a telephony system is a major deployment that should be undertaken only after a thorough discovery of both your existing infrastructure and users’ needs. This checklist offers 10 rules to help you choose a new telephony system for your organization.

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Are ERP Software Vendors Messing with Your Head? (The Fine Art of Interpreting White Papers)


(Scroll down for my list of Top 10 ERP White Paper Buzzwords!) I first published a version of this post a few years ago. Sad to say, not much has changed since then… Imagine that you're at the research stage of an enterprise resource planning (ERP) selection process. You're looking to get a handle on the scope of the project, and an idea of potential solutions and approaches

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CrownPeak


CrownPeak Technology is a privately-held, Los Angeles, California-based (US) provider of web content manager and site search software as an on-demand service. They currently manage more than 300 web sites for clients such as Hyundai Motors, Trek Bikes, Crain Communications, Reed Publishing, Honeywell, The Office of the US Trade Representative, the University of Southern California, and the State of Virginia. CrownPeak has been named to eContent's 100 most influential companies list, has been rated "Excellent" by InfoWorld's review panel, won eWeek;'s Analyst Choice Award, is on ASP.com's list of Top 20 ASPs Worldwide, and is a 2003 and 2004 SIIA Code Award finalist as Best Content Management Solution.

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DoubleClick Merger Good News For Privacy Advocates?


DoubleClick agreed to purchase NetCreations in a stock exchange valued at $191 million. NetCreations is the leader in ethical direct mail advertising. DoubleClick’s policies have led to protests and front-page news. How will a marriage between these two kids from different sides of the tracks work out?

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Can a Recommendation Turn Against the Person you Recommend?


We all recommend or have been recommended at some point in our professional lives, but have you ever thought about the hidden consequences a recommendation can have on the person you recommend? There are some pitfalls you should avoid when recommending people (e.g., make sure you know the person well, do not exaggerate their qualities etc.) and in order to illustrate this, I did the

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Data Management Wish List: IT Is Open to Big Changes


Data management, access, and analysis haven’t always received the same amount of consideration, or respect, as the corporate applications that generate and consume the data. In recent years, however, information technology (IT) leaders have focused much more attention on their organizations’ data management platforms and capabilities. Download this white paper to get a better picture of the current data management landscape.

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Keep Your IT Projects Focused with TEC’s Evaluation Centers


Here at TEC, we spend a lot of time talking about how easily software selection projects can go wrong. One mistake we see over and over is that companies fail to properly define their functional and technical requirements—the things that their new software must do and support. That’s a big problem—because accurate, well-defined requirements are a critical part of any selection project. Get them

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Buzzwords, Swear Words, ERP, and You


Heh heh. The Global Language Monitor (GLM) has released its Top 10 Most Confusing High-tech Buzzwords of 2008. Meh. You won’t find any buzzwords on the TEC site, I thought to myself. We run a clean shop here. But then I thought I’d match GLM’s list to actual buzzword occurrences on the TEC site. Here’s what I found: Cloud Computing: 10 results Green washing: 1 result Buzzword

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12th Vendor Shootout for ERP - Dallas, TX, USA-12-13 October - Save the Date


The 12th Vendor Shootout for ERP. Dallas, Texas, USA. October 12-13, 2011. Dallas Marriott Quorum. Manufacturers and distributors:Hot on the heel...

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Blackboard Learn Makes the Grade and Gets TEC Certified


I am pleased to announce that Blackboard Learn is officially certified by Technology Evaluation Centers (TEC) for online evaluation of learning management suites in the Human Capital Management Evaluation Center. My fellow analyst Gabriel Gheorghiu and I had the pleasure of viewing a demonstration of the product given by Blackboard’s senior solutions engineer for professional education, Burt Blair

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