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Who Benefits from Outsourcing?
While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced

2010 global outsourcing 100  offshore in 2009 and 2010. By most estimates, the U.S. IT industry outsourced between 300,000 and 400,000 jobs since the practice became widespread in the early 90's. In comparison, even in times of healthy employment growth, 350,000 people in the United States file for unemployment insurance every week — millions each year.The outsourced IT jobs, even if they continue the currently accelerating trend of growth, are not even a ripple in the oceans of a country with a $14 trillion economy employing 154 Read More
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » 2010 global outsourcing 100


Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

2010 global outsourcing 100  open technology platform. Since 2010, the vendor has released the following next-generation solutions on the aforementioned VSP foundation (see Figure 1): VServiceManagement —an end-to-end service management solution for customer support, field service, and mobile environments; and VContactCenter —a solution for internal, external/business process outsourcing (BPO), and hybrid contact centers. These application systems are built on a service-oriented architecture (SOA)-compliant and cloud-based Read More
S&OP Newcomer Asserts Notable Domain Expertise
Today’s businesses must be able to swiftly respond to the constant changes emerging across their global global supply chains and fulfillment networks to improve

2010 global outsourcing 100  release on an outstanding 2010 , with the company divulging double-digit revenue growth, continued profitability, and double-digit free cash flow (FCF) growth. Being a private company, Kinaxis does not provide details on its customer base, but it is known that the company has nearly 100 large corporate customers and more than 30,000 users of RapidResponse. In terms of geographic presence, Kinaxis has a strong presence in North America and in the Asia Pacific Japan (APJ) region. The company recently Read More
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

2010 global outsourcing 100  by 17.8 percent in 2010 despite a bad global economy. Servigistics currently has more than 300 blue chip clients in the following industries: high technology and telecommunications, motor vehicles, aerospace and defense (A&D), and consumer and industrial equipment. Servigistics also expanded geographically by opening new offices in Taipei (Republic of China) and Paris (France), nearing 400 employees worldwide. In 2010, the company consolidated legacy Servigistics and Click Commerce’s Service Network Read More
Chatting with TradeStone Software @ NRF BIG Retail Shows - Part 2
Part 1 of this series introduced the conundrum that retailers (especially those in the areas of fashion and apparel) encounter in the realms of design, sourcing

2010 global outsourcing 100  . At the NRF 2010 retail conference,  TradeStone co-presented with its longstanding customer Urban Outfitters . In addition to the latest retail trends in global sourcing and what's in store for 2010, the attendees of the presentation learned more about how delaying merchandising decisions until the last possible minute can help get the right product in the right place at the right time and why adopting a holistic approach to design, sourcing, production, order and delivery of merchandise can increase Read More
Accelerated Outsourcing
Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain

2010 global outsourcing 100   Read More
Nova Outsourcing Services
Nova offers services in C#, VB.NET, .Net 3.0, DotNetNuke (DNN), ASP.Net, Windows Forms, Web Services, SQL Server, etc. As a provider of .Net technology, it

2010 global outsourcing 100   Read More
Global Trade Applications in Global Credit Crunch - Part II
Part I of this blog series analyzed the appropriateness of global sourcing and spend management applications for helping companies improve their cash flows and

2010 global outsourcing 100  Trade Applications in Global Credit Crunch - Part II Part I of this blog series analyzed the appropriateness of global sourcing and spend management applications for helping companies improve their cash flows and reduce working capital. It also introduced the question what might happen to global trade management (GTM) applications down the track. Indeed, what about this credit crunch and recession, and how will that affect the global trade, imports from China, Letters of credit (L/Cs), etc.? With Read More
The Top 10 Myths of A/P Outsourcing
Taking hold of the advantages best-in-class companies gain through efficient automated accounts payable (A/P) means letting go of common misconceptions about

2010 global outsourcing 100  accounts payable,outsourcing,AP outsourcing Read More
Global Refund
Swiss financial services company Global Refund needed to replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user

2010 global outsourcing 100  Refund Decision makers can now leverage data vetted by TEC's analysts to evaluate, compare, and impartially select business software and services, including: - Enterprise Resource Planning (ERP) Supply Chain Management (SCM) Customer Relationship Management (CRM) Business Intelligence (BI) Source: Technology Evaluation Centers Resources Related to Case Study: Global Refund : Customer Relationship Management (CRM) (Wikipedia) Case Study: Global Refund CRM Solution is also known as : CRM System , Read More
Global Vendor Negotiation Strategies
TechnologyEvaluation.Com has defined 6 global negotiation categories and macro questions that should be reviewed in preparation for any major technology

2010 global outsourcing 100  Vendor Negotiation Strategies Introduction Negotiating a software and services license is a multi-faceted endeavor in which many aspects of the vendors' strengths and challenges should be leveraged to the purchasers' advantage. In order to maximize the value and time spent negotiating information technology contracts, a project negotiator should never walk into a vendor negotiation without a clear plan and a prioritized set of goals. With that in mind, TechnologyEvaluation.COM has developed a two Read More
Meridian Global LMS
Meridian Global LMS is an online learning and knowledge management platform that integrates courseware delivery, administrative reporting and documentation

2010 global outsourcing 100  Global LMS Meridian Global LMS is an online learning and knowledge management platform that integrates courseware delivery, administrative reporting and documentation, knowledge mapping, competency management, collaboration tools, knowledge capture, and performance management. Meridian Global LMS is compliant with industry standards, such as Aviation Industry Computer-based Training Committee (AICC) and Sharable Content Object Reference Model (SCORM) standards, allowing the seamless integration of Read More
Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing
Organizations considering the offshore outsourcing of processes should seriously consider adopting a proven methodology before implementation. This will

2010 global outsourcing 100  Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing Introduction Regardless of whether you are a general manager with profit-and-loss responsibility, or are in a managing function, such as finance or information technology, the maturing of offshore outsourcing will impact you because it changes the way organizations structure, operate, compete, and deploy resources. Consequently, several organizations have stumbled while experimenting with offshore and outsourcing in Read More
Achievo Outsourcing Suite


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