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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 3 largest providers of crm software


A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures

3 largest providers of crm software  the calendar year. Figure 3. Percentage of TEC Advisor users in India that requested SaaS or hosted applications during their software evaluation The general worldwide trend for SaaS acceptance seems to hold in India. As can be seen by TEC’s data, and reflective of the hype around cloud solutions, there has been a steady increased interest in SaaS since 2008. SaaS-based solutions may be attractive to Indian start-ups and small businesses because of the numerous cost advantages associated with economies

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Lawson Software Marches Over $300M Milestone


On August 3, Lawson Software, a provider of Internet-enabled business applications, announced it had won the largest contract in its history to extend its healthcare market leadership. Earlier, on July 20, Lawson Software announced financial results and its year-over-year growth statistics for the year ended May 31, 2000.

3 largest providers of crm software  one of the Top 3 ERP systems for Healthcare, Retail, and Professional Industries. Being privately held and independent of Wall Street pressures has allowed the company to direct its investments for development of its desired core competencies. The company believes that they can support companies ranging in size from only a few $ million to $1 billion or more. It will be concentrating its internal sales efforts on its traditional vertical markets for now and relying on partners to bring them other leads. L Read More

The Power of Knowledge -- Knowledge is Power (Part 3)


Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been advanced by Servigistics, and Part 2 zoomed into the capabilities of one particular part of the Servigistics SSM suite: Service Knowledge Management (SKM). Potential SKM Benefits

3 largest providers of crm software  Knowledge is Power (Part 3) Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been advanced by Servigistics , and Part 2 zoomed into the capabilities of one particular part of the Servigistics SSM suite: Service Knowledge Management (SKM ). Potential SKM Benefits Redux While some possible benefits from SKM deployments were briefly mentioned at the end Read More

Ambitious Plans and Promises: An Enterprise Software Vendor’s Open Course of Action


Infor has met several of its objectives with Infor Open SOA. The vendor has managed to resolve inherited customer retention issues, move forward with “green” and corporate social responsibility initiatives, and even has a viable new product version to offer Baan users.

3 largest providers of crm software  designer, to replace the 13 legacy systems that previously managed its supply chain. In the UK, Big Bear , a large maker of candy and other branded foods, returned to Infor for a demand and inventory management solution ( Infor SCM ) soon after selecting Infor EAM . A similar example is Shaklee Corporation, a provider of natural nutrition, personal care, and household products as well as air and water-treatment systems. The company upgraded from BPCS to Infor ERP LX , adding some Infor SCM modules. Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

3 largest providers of crm software  Module Name 1 2 3 -1 -2 -3 Scale: Fit / Compatibility: Limited perceived fit and compatibility Partial fit and compatibility High perceived fit and compatibility Consistency to RFP: -1 - Response appears inconsistent with RFP response 0 - Response appears broadly consistent with RFP response +1- RFP responses substantiated Final Rating: The overall rating is computed as the sum of the Fit / Compatibility score and the Consistency to RFP score. This mechanism will penalize vendors who ‘overstate’ Read More

Cezanne Software


Cézanne Software provides human capital planning (HCM) and management software, and develops and designs solutions that enable organizations to better plan and optimize the human side of their business. The company’s focus is to provide the business owner with people-centered solutions to manage the execution and evolution of business processes that are critical for the organization's success. The privately held company's North American headquarters are in Boston, Massachusetts (US). Cézanne Software is a global software vendor with more than 300 company clients in Europe, North America, Latin America, and West Africa.

3 largest providers of crm software  vendor with more than 300 company clients in Europe, North America, Latin America, and West Africa. Read More

Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

3 largest providers of crm software   Read More

Cougar Mountain Software


Since 1982, 19,000 clients have turned to Cougar Mountain Software for their accounting software solutions. Cougar Mountain provides software applications for midsized businesses and nonprofit organizations in need of accounting software, fund software, or point of sale (POS) software and hardware across a broad range of industries requiring customizable solutions. Cougar Mountain is based in Boise, Idaho (US).

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RTI Software


RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales force, and marketing automation software to medium-sized businesses. The company gears its CRM business process functionality toward the software industry. RTI Software was founded in 1990 and operates from Illinois, USA.

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Frontier Software Ltd


Frontier Software is a human resource (HR) and payroll software vendor. It provides solutions to tier one, two, and three companies with a variation of active server pages (ASP), inhouse, and outsourced services. Frontier Software, founded in 1993, has offices on three continents and headquarters in Melbourne, Victoria (Australia). The company has installations in twelve countries and a licensed user base of over 1,300 clients.

3 largest providers of crm software  Frontier Software, founded in 1993, has offices on three continents and headquarters in Melbourne, Victoria (Australia). The company has installations in twelve countries and a licensed user base of over 1,300 clients. Read More

A Software-as-a-service Primer for Independent Software Vendors


Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across nearly every industry. This primer outlines how independent software vendors (ISVs) must respond to these realities in order to meet the changing needs of their customers, employees, and business partners; and ensure their long-term viability and competitiveness.

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Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It includes all activities performed by outsource providers including software development; software maintenance; software reengineering or rearchitecting; porting software to a new platform; and more.

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TOWER Software


TOWER Software provides enterprise content management (ECM) solutions to government and regulated industries, as well as electronic document and records management (EDRM) solutions. TOWER Software is a privately held company with operations in North America, Europe, and Asia Pacific, and maintains strategic partnerships with technology and information management companies including Microsoft, Hewlett Packard, Adobe Systems, and Kofax. The vendor is headquartered in Canberra (Australia).

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