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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 360 feedback form


Making Multi-rater Feedback Work in Professional Services Firms
For many firms, continually moving people to new projects under different leaders is the only possible way to operate. The formal boss on the org chart may only

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Case Study: Poudre Valley Health System


In 2006, Poudre Valley Health System (PVHS) was about to open a new hospital in Colorado (US). PVHS’s human resources (HR) department saw the need to change some existing processes, including the method of referencing job candidates. After one year of using a new HR hiring process solution, PVHS was able to predict supervisor evaluations of new hires and had the potential to save over $850,000 (USD). Learn more.

360 feedback form  Checked with Skillsurvey Pre-hire 360 , Quality of Hire Skillsurvey , PVHS Reference Checking Services , Skillsurvey Approach to Reference Checking , Reference Check Phone Call , Employment Reference Check Forms Skillsurvey , Proude Valley Health System Job Reference Check Service , Reference Checked Skillsurvey , Sample Reference Check . Company: Poudre Valley Health System Location: Ft. Collins, CO URL: http://www.pvhs.org Industry: Health care Quality of Hire Studies: Predicting Retention Predicting Read More

The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

360 feedback form  2001 0 - A  360 degree view of the customer - A term used to describe the ability for virtually anyone in the company to know anything about the customer (products bought, support calls made, web site visits conducted, etc.). A complete, 306 degree view of customer information. 3G - Supposedly the ultimate wireless protocol technology that is already being used in areas outside of North America where countries have more readily converged on wireless protocol standards. Believed to be coming to the Read More

Nothing Succeeds Like Success(Factors) - Part 2


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360 feedback form  Some Nice-to-have Capabilities The 360-Degree Review  tool supports the collection of feedback from an employee's peers, subordinates, and superiors. Once collected, the feedback can be aggregated, providing a comprehensive view of an employee's strengths, weaknesses, and areas of improvement. This capability allows for an insightful and comprehensive assessment of employees, resulting in a better understanding of competency gaps and development needs, both at the macro (company) and micro (employee) Read More

Employee Performance Management: Making It a Reality in Your Organization


Over 90 percent of human resources (HR) professionals rate employee performance management (EPM) as a top priority. Yet considerably fewer have EPM systems deployed within their organizations, mostly because of concerns about presenting a persuasive case for such projects to executive management. However, a structured approach to selecting, planning for, and implementing an EPM solution can help alleviate those concerns.

360 feedback form  performance | multi-rater / 360 integration | network management | network management system | network management systems | network performance | network performance management | network performance monitor | network performance monitoring | network project management | objective performance appraisals | organization management | organization performance | organization performance management | organizational change | organizational change management | organizational development | organizational Read More

Crowdtap


The Crowdtap Influencer Marketing platform offers enterprises the option to identify brand aficionados. In so doing, businesses can gather real-time feedback and be able to mobilize these people as brand advocates. Social marketing means peer-to-peer marketing, as people tend to trust an acquaintance's recommendation more than a business's promotional messages. Crowdtap's platform takes advantage of this human characteristic and supports enterprises in their efforts to mobilize peer influencers.

360 feedback form  The Crowdtap Influencer Marketing platform offers enterprises the option to identify brand aficionados. In so doing, businesses can gather real-time feedback and be able to mobilize these people as brand advocates. Social marketing means peer-to-peer marketing, as people tend to trust an acquaintance's recommendation more than a business's promotional messages. Crowdtap's platform takes advantage of this human characteristic and supports enterprises in their efforts to mobilize peer influencers. Read More

Baan And SSA GT Merge To Form A Mid-Market Empire With An ''Iron Side''


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Autodesk and Jitterbit Partner to Increase Access to PLM Data


Autodesk continues its foray into the cloud product lifecycle management (PLM) game after its recent launch of Autodesk PLM 360 and acquisition of Inforbix. The focus of the Autodesk PLM 360 offering (bolstered by Jitterbit’s data integration) is to connect and orchestrate data transfers between systems. On the other hand, the focus of Inforbix is to index and mash up data across the

360 feedback form  launch of Autodesk PLM 360 and acquisition of Inforbix. The focus of the Autodesk PLM 360 offering (bolstered by Jitterbit’s data integration) is to connect and orchestrate data transfers between systems. On the other hand, the focus of Inforbix is to index and mash up data across the systems for further discovery and analysis. In other words, Inforbix is for accessing and (in its way) analyzing data, while Jitterbit is for facilitating conversations between PLM 360 and ERP, CRM, SCM, and other Read More

Blacklist versus Whitelist Software Solutions


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Social Media and Customer Experience Feedback


Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves, "How can we tap into the power of this new method of communication to improve our business and the experiences we provide our customers?"

360 feedback form  Media and Customer Experience Feedback Enterprise feedback management (EFM) is a term used to describe a company's goal of consolidating and managing feedback from all sources. Source : Mindshare Technologies Resources Related to Social Media and Customer Experience Feedback : Social Media (Wikipedia) Customer Experience (Wikipedia) Social Media and Customer Experience Feedback Social Media is also known as : Social Media Applications , Social Media Articles , Social Media Basics , Social Media Read More

Your 360-degree View of the Customer: Keep the Customer in View


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360 feedback form  build and enhance your 360-degree view of the customer by creating customer communities, developing social media initiatives, using feedback gathering processes and tools, analyzing your interactions with customers, as well as the interactions between them, and re-engineering business processes to be more flexible and responsive to customer needs, to name a few techniques. A 360-degree view of your customers will only be as good as your interactions with them, and such an initiative will fail when it Read More

How one high-tech firm listens to its high-tech clients


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360 feedback form  one high-tech firm listens to its high-tech clients Read how NOW Solutions and its customers have benefited from thirteen years of feedback from Teledyne Brown Engineering, a major contributor to America's most significant space, defense, environmental and homeland security programs. As one of our consultants puts it, They're not afraid to push the system. Read More

Can You Add New Life To an Old ERP System?


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The Hidden Gems of the Enterprise Application Space


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360 feedback form  Hidden Gems of the Enterprise Application Space Emergence of SRM The evolving supplier relationship management (SRM) market and its ever-evolving or emerging constituent parts like e-procurement, strategic sourcing, spend analysis and so on have lately shown great opportunities to the pure-play SRM vendors with genuine value prepositions. These have been seen in increased user awareness and adoption, certain venture capital investments in these days of scarce capital outside the trendy biotechnology Read More