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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 360 feedback surveys


Nine Questions to Ask 360-system Vendors
Many organizations are searching for automated solutions to support their 360 initiatives. Fortunately, selecting vendors is a lot like making a new hire. You

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » 360 feedback surveys

Improving Customer Relationships: An Integrated Approach


It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than 40 percent of companies surveyed do not have a formal customer relationship management (CRM) strategy in place. And those that have one still struggle with CRM at nearly every stage. Learn more about areas where you can improve your own CRM system strategy.

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An Unusual Human Capital Management Suspect


With Infor Human Capital Management (HCM) 3.0, Infor has combined transactional and strategic human resources functionality with planned integration to its flagship enterprise resource planning and extensions solutions, so that customers can better align HCM initiatives with overall business strategy.

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Your 360-degree View of the Customer: Keep the Customer in View


Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to

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Nothing Succeeds Like Success(Factors) - Part 2


Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. My post first analyzed the vendor’s evolution from its traditional People Performance realm to the seemingly more opportune Business Execution (BizX) province. Then, I talked about SuccessFactors’ multiple product editions to satisfy companies of

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Dassault Systèmes Acquires SFE


The integrated conceptual engineering trend is taking hold. Autodesk’s Simulation 360 cloud software would be one example. The concept phase is critical and difficult, as it requires the combination of multiple disciplines and skills, and the collaborative effort of several individuals and teams. Accordingly, Dassault Systèmes, a leading provider of 3D design software, 3D digital mock-up and

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Seeking Vendors, the Early Part of Selection


How do you figure out, from within a large range of software vendors, which vendors to start evaluating? I'm curious to see some feedback on what most people use to start researching and narrowing down their list of software vendors before going into an RFI process. A few years ago we were thinking about this issue and came up with the idea of a preselection questionnaire that could narrow down

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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer


To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

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CRM: Out of the box? Or outside the box?


Everything can change without notice in your relationships with prospects and customers, and customer relationship management (CRM) solutions should be flexible enough to help with this ongoing challenge. Monolithic enterprise resource planning (ERP) packages or suites can take years to implement and cannot easily adapt to change; but CRM solutions can provide functionality that makes change

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Ability Manager


Ability Manager is a software-as-a-service (SaaS) authoring suite for importing or authoring content with organized deployment to end users. Fully customizable, it provides tools to track, educate, and update employees, distributors, vendors, and customers with the latest policies, announcements, product information, surveys, training manuals, etc.-all in real time. Ability Manager uses a combination of custom tailored e-learning, surveys, exams, and inspections. It includes functionality for development of curricula; deployment and tracking of curriculum packages; training; and and measurement of training progress and comprehension.

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Wipro Technologies


Wipro Global IT Business has deep industry experience and a 360-degree view of business. With a comprehensive portfolio of services, Wipro Technologies has more than 130,000 employees and clients across 54 countries.

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