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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 360 feedback


Nine Questions to Ask 360-system Vendors
Many organizations are searching for automated solutions to support their 360 initiatives. Fortunately, selecting vendors is a lot like making a new hire. You

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Making Multi-rater Feedback Work in Professional Services Firms


For many firms, continually moving people to new projects under different leaders is the only possible way to operate. The formal boss on the org chart may only rarely get a chance to observe employees in work situations. This isn’t normally a problem; direction is provided by whoever is leading the project. Where it is a problem is when it comes to performance appraisal—there is no one person who can do that appraisal.

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Halogen Software


Established in 1989 and headquartered in Ottawa, Canada, Halogen Software provides web-based appraisal, 360-degree feedback and survey software solutions, consulting and hosting services. Halogen eAppraisal is web-based employee performance appraisal software that automates the time-consuming employee appraisal process. Halogen e360 simplifies the administration of formal feedback procedures with straightforward ease-of-use and sophisticated reporting. Halogen eSurveyor is the market-leading e- survey solution that makes online surveys simple, fast and cost- effective. In today''s increasingly competitive market, companies look to HR professionals to attract, retain, and motivate their top employees. Halogen Software provides web-based software solutions to dramatically improve HR and line manager productivity.

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Your 360-degree View of the Customer: Keep the Customer in View


Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to

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Smart e-HR


ePower solutions include personnel administration and performance management. It also offers training and tools in HR help desk, personal development, job descriptions, organizational charts, and 180 or 360 degree feedback.  

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Social Networks: How They're Turning CRM Upside Down


Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to …

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Labor Management Systems: Optimizing Worker Productivity While Reducing Labor Costs


Labor management systems (LMSs) are used primarily as a way for distribution operations to manage and track its labor activities. This includes real-time interaction with warehouse management and warehouse control systems in order to collect data on what workers are doing, how many locations they have visited, what inventory they have handled, what equipment they have used, and what paths they

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Collaborative BI: Harnessing the Extended Enterprise to Boost Productivity


This Aberdeen report examines the connection between collaborative knowledge sharing and analytical activity. Based on direct feedback from 231 respondents around the globe, results demonstrate that best-in-class companies are leveraging collaborative tools and techniques to share decision context inside and outside their organizations, ultimately leading to substantially improved business performance. Download this report to learn more.

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How Mobile Technology Is Changing Talent Management


With the fast pace of businesses today, employees need to stay connected and continue to be productive from wherever they are. Organizations are thus looking for ways to leverage mobile technology to maintain a competitive edge. TEC analyst Sherry Fox outlines how mobile technology is changing the way companies manage their talent in the areas of recruiting, learning, and performance management, and what to expect for 2012.

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First Federal Banks On Its Employees with Blue


The success of Kentucky (US)-based First Federal Savings Bank can largely be attributed to its sophisticated review process. The bank conducts an annual 360 review for each of its employees. Besides rating themselves, employees are also evaluated by peers, subordinates, and supervisors. To conduct these reviews, the bank uses Blue/360, a web-based multi-rater application designed specifically for conducting 360 reviews.

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