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Open letter to companies planning on using Social CRM
If you have decided to use social customer relationship management (SCRM) to sell your products or services, you should be ready to adapt to what your customers consider SCRM to be, not vice versa. As I mentioned in my post Social CRM is Dead, Long Live Social Media Flavored CRM, I see the “social” in SCRM as being related to human welfare and not only to social media. Therefore, SCRM should

4 letter verbs  8 September, 2010 at 4:33 pm # @Playpreneurs Management Yes, we need to keep it simple, but my main concern is to start from the end user’s needs, which should be the basis of any relationship management initiative. @issam I’m glad you find it useful. What do you expect SCRM to do for you? @Axel Schultze I’m aware that many people will think that this post is naive and sophomoric :( The idea though was not to enlighten people but to get from them feedback on what they expect from SCRM. Which, in my Read More...

2013 May » The TEC Blog
Discussing Enterprise Software and Selection

4 letter verbs   Read More...
PLM for the Fashion Industry
Product Lifecycle Management (PLM) for Fashion is an evaluation model containing tailored PLM criteria and extra functionalities that serve the specificities of this industry in order to help fa...
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Documents related to » 4 letter verbs


2013 July » The TEC Blog
Discussing Enterprise Software and Selection

4 letter verbs   Read More...
2013 June » The TEC Blog
Discussing Enterprise Software and Selection

4 letter verbs   Read More...
David Clark » The TEC Blog
Discussing Enterprise Software and Selection

4 letter verbs   Read More...
TurtleSpice ERP! (Week 4)
The story so far: Mike Chelonia, TurtleSpice’s comptroller, has been tasked to select an ERP system by his CFO. Facing pressure from his VP Wade Sharkey to short-circuit the selection process and select Big Gun Software, Mike gets a reprieve when Wade Sharkey is over-ruled by the CEO. Now Mike has to decide how to handle TurtleSpice’s business process documentation. When we asked you what you’d

4 letter verbs   Episode 3 | Episode 4 […] TurtleSpice ERP! (Week 7) » The TEC Blog on 21 August, 2008 at 11:02 am # […] Mike gets a reprieve when Wade Sharkey is over-ruled by the CEO. When supply issues threatened to derail the entire ERP selection project, Mike pushed ahead anyway with his goal of documenting business requirements for software […] TurtleSpice ERP! (Week 8) » The TEC Blog on 28 August, 2008 at 2:58 pm # […] Mike gets a reprieve when Wade Sharkey is over-ruled by the CEO. When supply issues Read More...
4 Steps to Measurable Benefits from Web Site Search
The Web has forever changed the global business landscape, and often a company’s web site is its most valuable tool to generate revenue. In fact, for many Internet-based businesses, it’s their only tool. As such, it’s vital to go beyond basic navigation to provide site visitors with a direct path to the information they seek. Find out how to leverage the full potential of search technology in four commonsense steps.

4 letter verbs  4 Steps to Measurable Benefits from Web Site Search 4 Steps to Measurable Benefits from Web Site Search Source: ISYS Search Software Document Type: White Paper Description: The Web has forever changed the global business landscape, and often a company’s web site is its most valuable tool to generate revenue. In fact, for many Internet-based businesses, it’s their only tool. As such, it’s vital to go beyond basic navigation to provide site visitors with a direct path to the information they seek. Read More...
TIBCO's tibbr 4 and Enterprise Social Graph API
Salesforce Chatter, Jive Software, Saba People Cloud, Microsoft Yammer, etc. are getting some company. TIBCO's tibbr is only 18 months old but already used by a million people in 104 countries, 56 percent of them on smartphones. Users can mark their affinities (likes), post updates, and handle files in TIBCO’s social offering. With tibbr, users can follow anything and support everything, while

4 letter verbs  TIBCO s tibbr 4 and Enterprise Social Graph API » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more Read More...
Successful Cross-channel Retailing: 4 Concepts to Master
Savvy retailers know that it’s not enough to simply develop different retail channels. You need to make sure they all work together to deliver a seamless and satisfying customer experience. In his latest article, TEC analyst Philippe Reney covers the four major components of a successful cross-channel retailing strategy

4 letter verbs  Successful Cross-channel Retailing: 4 Concepts to Master Successful Cross-channel Retailing: 4 Concepts to Master Phil Reney - May 28, 2012 Read Comments Retailers who want to compete effectively at more than a local level need to engage customers on more than one channel—it’s what today’s customers want. Many retailers have undertaken efforts to attract different sets of customers through multiple channels (multichannel retailing), but true cross-channel retailing involves a comprehensive, Read More...
In-house vs. Managed Services: 4 Key Questions You Need to Ask
Installing software and patch updates can be frustrating and time-consuming for IT staff and users alike. But it's critical to update your computers regularly to keep security filters current. This need increases exponentially if your users are mobile and geographically dispersed. Should this continue to be the responsibility of your IT staff? Or should you outsource this function to a managed service provider (MSP)?

4 letter verbs  In-house vs. Managed Services: 4 Key Questions You Need to Ask In-house vs. Managed Services: 4 Key Questions You Need to Ask Source: CommNet International, Inc. Document Type: White Paper Description: Installing software and patch updates can be frustrating and time-consuming for IT staff and users alike. But it s critical to update your computers regularly to keep security filters current. This need increases exponentially if your users are mobile and geographically dispersed. Should this continue to be Read More...
Summarizing PTC’s Decades of Fervent In-House Innovation (and Acquisitions) - Part 4
Part 1 of this blog series introduced Needham, Massachusetts, United States (US)-based Parametric Technology Corporation (PTC, NASDAQ: PMTC), which is an over $1 billion (USD) large software company that develops, markets, and supports product development software solutions and related services. The article analyzed the company’s genesis from its inception in 1985 until the mid-2000s. Part 2

4 letter verbs  (and Acquisitions) – Part 4 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s Read More...

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