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The Wizardry of Business Process Management - Part 4
Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing

4 rules of situational management  Process Management - Part 4 Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM ), with an ensuing focus on Pegasystems (also known as Pega ) as one of the leading BPM suite providers. Part 2 then analyzed in depth the vendor’s ability to help business users capture (and then realize) business objectives and intent, while Part 3 focused on Pega’s ability to automate programming and execute actual workflows at Read More...
Enterprise Content Management (ECM)
A content management system is a software package designed to manage an organization''s entire collection of documents, records, and other information assets. Content mana...
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Documents related to » 4 rules of situational management


Oracle Announces Transportation Management 6.3 and Oracle Global Trade Management 6.3
Oracle has announced the release of v6.3 of its Oracle Transportation Management (OTM) and Oracle Global Trade Management solutions.Oracle’s new

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Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

4 rules of situational management  PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2010 Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

4 rules of situational management  happens where needed. Principle 4: Create a change management plan If your employees are not already sharing information, you will need a change management plan because you are asking people to do their jobs differently. The change management plan specifies how you will gain acceptance of knowledge management within the organization. Let’s say you are a call center manager and you measure your employees’ performance by call handle time and number of cases closed. Now you are going to be asking them Read More...
Mobile Device Management Comparison Guide
In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device

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Busting Out of the Inbox: Five New Rules of 1to1® E-mail Marketing
Situating e-mail in a multichannel marketing plan is more complicated than it used to be. Where exactly does e-mail fit in the world of blogs, vlogs, and

4 rules of situational management  Out of the Inbox: Five New Rules of 1to1® E-mail Marketing Situating e-mail in a multichannel marketing plan is more complicated than it used to be. Where exactly does e-mail fit in the world of blogs, vlogs, and podcasts—where MSN, Google, and Yahoo! call the shots? Marketers need to understand which strategies and tactics are most effective to ensure that their e-mails will be delivered, opened, and acted upon. BEGINLYX Read More...
SmartOrg Portfolio Navigator for Product Lifecycle Management Certification Report
SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle

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Business Process Management Notations within Business Process Management
Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is

4 rules of situational management  1.0 release in May 2004. The primary goal of the BPMN initiative was to develop a standard notation methodology, understandable to all business people, throughout the process of defining, designing, deploying, executing, and optimizing processes. BPMI also created BPMN to ensure that the actual extensible markup language (XML) used in execution languages such as business process execution language (BPEL), business process execution language for Web services (BPEL4WS), and business process modeling Read More...
Oracle Human Capital Management Cloud Service: Simplify People Management and Build the Best Talent
In this white paper, the new challenges and opportunities that are facing modern HR organizations are discussed, and the technology innovations that Oracle has

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New Realities of Retail Workforce Management: Myths versus Facts
With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction

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Forecasting Total Cost of Ownership for Initial Deployments of Server Blades
For organizations deploying many servers, total cost of ownership (TCO) analyses favor blade over rack-optimized systems. Blade server systems—reducing both

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Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

4 rules of situational management  investment (ROI), including a 45 percent increase in case volume (without increasing staff), a 35 percent decrease in time to resolve cases, and a 40 percent decrease in backlogged cases—all ultimately resulting in an 18 percent increase in overall customer satisfaction. However, for various reasons, but especially because of the challenge of human resources, most call centers have yet to achieve this goal in earnest, and universally. This is because contact center agents' working conditions have Read More...
The Value of Measuring End-User Experience from a Global Point of Presence
As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with

4 rules of situational management  perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience. Read More...
Capitalizing on Advanced Inventory Management
Today’s distributors have an opportunity to drive performance to new levels by investing in advanced inventory management. These companies can expect to

4 rules of situational management  ships all orders within 24 hours of receipt. So how does Kipp Brothers efficiently manage the complex and unpredictable intricacies of its import and wholesale business while successfully servicing such a large and far-reaching customer base? The answer is Infor TM ERP FACTS Warehouse Management. Getting Business Specific —When Bob Glenn, president of Kipp Brothers, began searching for software to help his company fill orders more quickly and accurately, he knew he needed one that was easy to use and Read More...
Business Process Management as a Blueprint for Mobile Workforce Management
As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process

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