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4 Things You Should Think of Before Going Postal on Customer Service
We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but

4 things to as the customer service representatives  Things You Should Think of Before Going Postal on Customer Service We’ve all had bad experiences with customer service yet we still expect them to be great each time we call. I’m not saying that we should expect the worst, but maybe we should think of the following things before getting angry, frustrated, or homicidal (as someone said at the CRMe10 conference yesterday ): • The customer service representative is not the owner of the company and most of the time follows the instructions he or she Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » 4 things to as the customer service representatives


4 Steps to a Best-run Business
To promote fast growth, small businesses often sacrifice process control for creativity. But sooner or later, unstructured creativity compounded by fast growth

4 things to as the customer service representatives  Minimize Risk and Liability 4. Anticipate change SAP Business ByDesign Single, Integrated Solution for Faster, Smarter Decisions Embedded Process Controls Improve Cost Structures Consistently Meet Performance Standards and Control Risk Adaptable and Scalable for Quick Response to Market Changes Getting Started Find Your Path to Value Process Automation End-to-End Process Integration Process Change Management For More Information Executive Summary It is often at this point that business leaders ask Read More...
Customer Relationship Management Strategies Part Three: Achieving and Maintaining the Competitive Edge
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates sales, service, and

4 things to as the customer service representatives  goal: achieving competitive advantage. 4. Use the CRMBC continuous feedback loop to make sure that the cycle is complete. Once you map out a strategy for configuring your applications, you must establish measurement mechanisms, known as metrics , that will help you manage towards your goal. Metrics are simply criteria that are established in each CRMBC area to assess the effectiveness of your progress towards your goals. In many situations the same metric can help you measure progress towards several Read More...
Microsoft Dynamics and the 2007 Microsoft Office System: Integration Highlights
Business management solution users spend most of their time “heads down” in the business application, but they also need to use communication and desktop

4 things to as the customer service representatives  role-based security access. Figure 4: Microsoft Dynamics data can be shared with non-system users from within Excel through Smart Tags functionality. Capturing and Sharing Business Data with Microsoft® Office InfoPath® 2007 and Microsoft® OneNote® 2007 Creating a defined process for capturing information on prospects, opportunities and other key business data makes it easier to ensure the right information will be available in an organized fashion, resulting in richer data and better-informed Read More...
10 Key Steps to Effective HR Succession Planning
Two forces are driving organizations to consider succession planning as a component of overall strategy: the aging workforce and a shortfall in labor skills

4 things to as the customer service representatives  grid appears in Exhibit 4. Step Nine: A ninth step is to establish accountability for the systematic succession planning effort. Individuals--and their bosses--must be held accountable, for cultivating their talents over time and closing developmental gaps. Otherwise, individual development plans will not be realized. Often, financial incentives for talent development can help. For instance, individuals can be given bonuses if they achieve their developmental objectives, and supervisors can be given Read More...
Solving the Brain Drain of the Nuclear Industry
Knowledge management requires a platform that identifies all data associated with business processes@and the people that participate in or have responsibility

4 things to as the customer service representatives   Read More...
Plex Manufacturing Cloud ERP—Running Your Business from the Shop Floor to the Top Floor
Plex Systems was one of the earliest adopters of the cloud deployment model for software delivery. Plex Systems’ flagship product, Plex Manufacturing Cloud

4 things to as the customer service representatives  Plex Manufacturing Cloud ERP, cloud ERP, SaaS ERP, Plex Systems, Plex Manufacturing Cloud, Plex Online, manufacturing ERP Read More...
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

4 things to as the customer service representatives   Read More...
The Power of Cloud ERP on the Food Processing Plant Floor
For food processing companies, a comprehensive enterprise resource planning (ERP) solution offers a clear view of what is happening on the plant floor so they

4 things to as the customer service representatives  erp on the food processing plant floor,what is erp,erp for,the erp,erp and,what is a erp system,what is an erp system,what is erp system,resource planning,software for erp,erp software,what is erp software,food industry companies,resources planning,erp software system Read More...
The Old ERP Dilemma - Should We Install The New Release?
If you have an older ERP system, and you have decided to continue to pay maintenance, you should be getting periodic releases from the vendor. The frequency of

4 things to as the customer service representatives  enterprise resource planning,erp dillemma,old erp,ERP system,enterprise resource planning system,old erp system,replacing old erp system,new erp,erp advantages,erp vendors,erp new release,erp installation,erp update Read More...
The Magic Is in the Screen
Projection is often seen as the big compromise: you must have either a very powerful and bright projector or a very dark room to achieve high-quality

4 things to as the customer service representatives   Read More...
State of the Art in TCO: Managing the Total Cost of Ownership
Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate

4 things to as the customer service representatives   Read More...
Keeping the Right People: Making the Right Decisions When It Counts
Corporate leaders must look carefully at how their companies are organized and staffed, and keep the “right” people. But who must be kept and who can you afford

4 things to as the customer service representatives   Read More...
Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0
Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially

4 things to as the customer service representatives  enterprise 2.0 software,enterprise 2.0 collaboration software,collaboration 2.0,enterprise 2.0 solutions,enterprise 2.0 tools,enterprise 2.0 collaboration,enterprise 2.0 mashups,enterprise 2.0 consulting,open source enterprise 2.0,web enterprise 2.0,enterprise 2.0,enterprise 2.0 santa clara,enterprise 2.0 applications,enterprise 2.0 san francisco,enterprise 2.0 2010 Read More...

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