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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 4 tier architecture web based


Where Is ERP Headed (Or Better, Where Should It Be Headed)? Part 2: Product Architecture and Web-Basing
This note discusses how a flexible and agile ERP system needs an adaptable architecture, how easy integration to 3rd-party applications has become a key selling

4 tier architecture web based  two-way connections between applications? 4 - Web-Basing of ERP Systems  Indisputably, one of the most significant trends in the ERP market today is the advent of e-business. No industry remains unaffected by the changes created by the explosive development of the Internet, despite the recent deflated enthusiasm and negative market sentiment owing to a demise of dot-com companies, economic slowdown and crippling of tech stocks. As the reality of enabling seamless web-based collaboration between companies

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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The Art, Science & Software Behind (Optimal) Retail Pricing - Part 4


Part 1 of this blog post series expanded on some of TEC’s earlier articles about companies’ need for better pricing management and optimization practices. This series, which focuses on the complexity of pricing and promotions in retailing, was inspired by JDA Software’s recent “edu-nouncement” on leading retailers consumer-centric pricing and promotions strategies and by Revionics’ recent (and

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J.D. Edwards Finds Its Inner-Self Within Its 5th Incarnation Part 4: Challenges and User Recommendations


J.D. Edwards is leaner, meaner, much more aggressive and with a winning attitude than it has been in the past. It is not easy to regain momentum in a down economy, and kudos to J.D. Edwards for seemingly succeeding in doing exactly that.

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Information Architecture in Office SharePoint Server


Before any medium-to-large company implements Microsoft® Office SharePoint® Server 2007, it’s important to become familiar with the process that may occur. Included in this practical scenario, using a fictional company, are typical approach and implementation techniques that may come up when planning, customizing, and deploying Microsoft® Office SharePoint® Server 2007. Learn more about the features and functionality available.

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Adopting Service-oriented Architecture Increases the Flexibility of Your Enterprise


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Dell PowerEdge M1000e Modular Enclosure Architecture


This white paper details a breakthrough in enterprise server architecture. The enclosure and its components incorporate the latest advances in power, cooling, I/O, and management technologies. These technologies are packed into a highly available rack-dense package that integrates into standard 1000mm-depth racks. This enterprise-class server design is optimized to maximize flexibility and longevity while lowering your total cost of ownership.

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The Benefits of CRM Internet Architecture


One of the most important aspects of any business management application, including CRM applications, is its underlying architecture. An application’s customizability, adaptability, portability, scalability, and extensibility are all functions of its architecture. A well-designed architecture will thus accommodate growth and adapt to business changes—without affecting the performance of the application or requiring an exhaustive re-implementation.

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Web-based Fleet Management


Organizations managing a fleet often operate on razor-thin margins. A recession can further deplete fleet companies’ purses, resulting in reduced scale of operations, lower profits, and process inefficiencies. Visibility is key to fleet optimization and can be achieved with a fleet management system. Learn how to maximize the availability of your resources and lower the total cost of ownership (TCO) of your mobile assets.

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POLL: Is Cloud-based Accounting/Financial Software Right for You?


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Building Effective Enterprise Architecture: Developing a Business Case and Road Map for Mature EA Practices to Maximize Value in IT Investments


Surveys show that enterprise architecture (EA) programs often lack support from business and information technology (IT) stakeholders for several reasons, including the lack of business support for aligning business goals with IT strategy. The Enterprise Architecture Best Practice Survey was launched to examine the impact of EA initiatives on business performance around the globe. Read this white paper to understand how this survey can bring an outside perspective to your company as you build business cases for change and design a road map for EA maturity.

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Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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