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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 5 question approach


Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

5 question approach  = Very important and 5 = Not important) Which of the following statements do you think best describes your company’s approach to CRM? But they also indicate an opportunity for improvement. Respondents say that creating superior customer value will be among their top three priorities in three years’ time, as will increasing revenue per customer. They also place rising customer demands as the third-largest challenge that companies will face, behind price competition and pressure to reduce operating

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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The Modern Approach to Workforce Planning: Best Practices in Today’s Economy


Unfortunately, leaders often lack the visibility to predict workforce needs in difficult times, and human resources (HR) professionals often lack the business acumen to answer detailed data-driven workforce questions. As a result, many companies are currently operating in crisis mode, reacting to economic turmoil by downsizing their workforce. Find out how you can use workforce analytics for strategic workforce planning.

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Question: When is Six Sigma not Six Sigma? Answer: When it's the Six Sigma Metric!!©


Six Sigma Quality is a popular approach to process improvement, particularly among technology driven companies such as Allied Signal, General Electric, Kodak and Texas Instruments. Its objective is to reduce output variability through process improvement, and/or to increase customer specification limits through design for producibility. I don't like the Six Sigma metric. As you'll see, it fails to pass many of the empirical tests for "good" metrics. In particular, it's neither simple to understand nor, in most applications, an effective proxy for customer satisfaction. And, its definition is ambiguous and therefore easily gamed because th

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Focus on Corporate Governance Requires a Business-Oriented Selling Approach


If you are selling products or services that are critical to your prospect’s success or for that matter, their very survival, your proposal will likely be elevated to the board of directors level for final approval. How do you sell at the board level?

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Developing a Universal Approach to Cleansing Customer and Product Data


Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data quality? Do you know how to address quality problems with customer, product, and other types of corporate data? Discover how data cleansing tools help improve data constancy and accuracy, and find out why you need an enterprise-wide approach to data management.

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NetSuite Espouses a Hybrid Cloud in Its Two-tier ERP Approach


With the global expansion and growth with new subsidiaries, new acquisitions, and new international markets, large enterprises can no longer maintain and manage their businesses using only their corporate on-premise ERP system. Read this TEC Report and see how NetSuite has espoused a hybrid cloud to provide a two-tier ERP approach that brings the near real-time global visibility and business efficiency that these customers demand.

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25% Less Learning Time? Find the Right Approach to Training


A key challenge in software implementation is getting the end users up to speed with a new system. Training just doesn’t seem to work—or is not fast enough. But what if you could learn how to use a new software in 25% less time, using a method has been around for more than half a century? Find out why the Training Within Industry (TWI) approach works, and how you can use it today to swiftly train your people to use new software.

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A Unified Remote Access Approach


Virtual private networks (VPNs) are optimized to perform specific functions within the remote access architecture. But deploying the often complex mix of approaches for managed and unmanaged devices can affect your security. Blue Coat RA provides a new approach that bridges the gap between traditional and endpoint security technologies—helping businesses meet remote access requirements in a simple, cost effective manner.

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Tibco Takes a Pragmatic Approach to Multicasting


Tibco Software and Cisco Systems have co-designed a network delivery method called the PGM (Pragmatic General Multicast) protocol. PGM allows a server to transmit a multicast message only once. The PGM software will then ensure delivery to all of the intended recipients. This is a much-awaited improvement on the existing multicast protocol, where the server has to transmit the message to each client individually, which increases the load on the network.

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Anti-spam Technology: The Rule-based Approach


So you think you just need to be able to block spam? Think again. When it comes to anti-spam, detection is important. But so is management. You also need to control incoming and outgoing e-mail content, as well as checking for spam, viruses, specific text, and attachments within a rule-based framework. Find out how to use an integrated e-mail content management package for effective and flexible spam control.

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Making the Most of Workforce Optimization: An Agent Lifecycle Approach


Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an  agent lifecycle view to WFO.

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