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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 800 number service


How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

800 number service  Pleasanton, CA 94566 925-461-2625 800-873-7282 www.sagesoftware.com Searches related to How to Choose a Service and Maintenance Application Accounting and financial reporting | Analysis | Equipment | Fault Analyzer | Implementation | Intelligence gathering | Logging, managing, and tracking service jobs | Maintaining inventory of parts, spares, and kits | Maintenance Application | Management Information | Managing staff and contract labor | Meter Agreements | Minimum implementation time | Monitoring job

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » 800 number service

7 Steps to a Successful IP Telephony Implementation


Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.

800 number service  large organizations and between $4,800 and $9,600 for mid-sized organizations, according to Nemertes Research's study Convergence: Reality at Last, published in 2004. IP telephony increases organizations' ability to innovate. It increases worker productivity and efficiency by integrating call handling with Microsoft® Outlook® for efficient call management. IP telephony also enables collaborative and productivity operations such as unified communications, distributed contact centers, multimedia Read More

The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 3


Part 1 of this series established that service supply chains have many planning levels and time horizons, which can be roughly divided into the following categories: the immediate period around the day of service, and forecasting and  planning for the day of service. My blog post then expanded on the various approaches to the challenges on the actual day of service. Part 2 delved more deeply

800 number service  the daily capacity of 800 jobs. But recent growth in this business has its average daily demand running up at 1,000 jobs. The service manager has placed several requests to recruit more resources but these are refused. As a result, there is a shortfall of around 200 jobs per day. Even the best and most sophisticated optimized scheduling cannot fully resolve a gap of this magnitude. This insufficient capacity is a matter of resource planning and not resource scheduling. To contrast scheduling and planning Read More

Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know


Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information access and disclosure regulations. Find out how a hosted security solution can provide reliable and comprehensive security coverage for your company’s e-mail, Web, and instant messaging (IM), without requiring extensive expertise or equipment in-house.

800 number service  forward! US & Canada: 800 460-0000 http://www.messagelabs.com/ Free 30-day Trial: www.messagelabs.com/trials/free SYMANTEC HOSTED SERVICES   About Symantec Hosted Services - MessageLabs Symantec Hosted Services is the world's leading provider of hosted services for securing and managing email, Web, and IM traffic (or communications). Over 21,000 organizations and over 9 million end users in 99 countries employ Symantec Hosted Services to protect against viruses, spam, phishing, inappropriate Internet Read More

Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions


Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

800 number service  implementation resulted in an 800% increase in VSS calls, a 50% increase in VSS completion rate and a 10% decline in the number of live agent calls. Although these systems consistently show high payback and ROI, many enterprises still have not benefited from implementing them as a company-wide utility. They also have not been able to utilize the knowledge base as a source for content to be shared with customers over the phone. Today, voice self-service has evolved from a highly proprietary architecture Read More

The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

800 number service  CRM,online,Epicor,self-service,clientele,customer Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

800 number service  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More

Top Software for Service Companies


For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

800 number service  top software service companies,top,software,service,companies,software service companies,top service companies,top software companies,top software service. Read More

Customizing Agile for a Service Business


The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development.

800 number service  agile,agile process,agile service Read More

Service Parts Planning RFI/RFP Template


Planning, Service Delivery and Execution, Workforce Optimization, Logistics Transportation and Reverse Logistics, Analytics and Reporting, Utilities, Product Technology

800 number service   Read More

The Delivery of Enabling Software as a Service


In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take.

800 number service  Delivery of Enabling Software as a Service In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of benefits to this model, there are also concerns preventing organizations from adopting it. All things considered, however, there is evidence that delivery of software as a service is a positive step to take. Read More

3 Tips for Integrating Field Service Management Software with ERP


Field service management software often needs to be integrated with other enterprise software. Learn the three essential tips for integrating your service management system with enterprise resource planning (ERP) software and other operational systems, data warehouses, or data sources.

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Sky Field Service Management Certification Report


Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that FieldOne has demonstrated Sky's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Sky against known benchmarks. What differentiates Sky from other FSM products is that it is not a proprietary solution and therefore it allows clients who have expertise in Microsoft Dynamics XRM platform to customize the product themselves without going back to the vendor. Download the Sky certification report now for product analysis and in-depth analyst commentary.

800 number service  FieldOne,Sky,field service solution,field service management,FSM solution,Microsoft Dynamics XRM Read More

Understanding Reverse Logistics in Field Service Management


This white paper defines reverse logistics as it relates to aftermarket service, describes how it differs from forward logistics, and then discusses the difficulties inherent in selecting and using enterprise software to facilitate reverse logistics and repair processes including warranty repair, original equipment manufacturer (OEM) repair and handling return material authorizations (RMAs) from distributors. Download the paper.

800 number service  field service management,FSM and reverse logistics,reverse logistics software,reverse logistics software selection,aftermarket service,IFS,IFS Applications Read More

Service Supply Chain Strategies to Increase Corporate Profitability


This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.

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