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A Case Study on Consumer Relation Ship Management
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as is Template for CRM or ERP
AS400 OS/2 CRM
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ASP.Net Product for Customer Complaint Management by Email Responses
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Asset Management Columns
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At CRM Shareware
At Its Core CRM
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Auditing in Oracle
Authenticated Website E-Synergy
Auto Response Message for Faciliities Management Templates
Automated Defect Prevention ppt
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Automotive CRM Evaluation
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Average Cost of CRM Insurance Ez-Data
Award Invitation Telescript
AX versus CRM
A Find Duplicate Lead Function for Finding and Merging Duplicate Lead Records
A Flash Report Anytime the Customer Summary Screen is Accessed for a High Value Segment
A Predesigned Campaign ROI Analysis Report is Available for Immediate Use
A Primary Competitor Can Be Designated for Each Opportunity
A Primary Contact Can Be Designated for Each Opportunity
A Security Settings Audit Trail Can Be Automatically Maintained and Viewed as Needed
A True Web-based Thin Client Accessible via a Web Browser
A User with Appropriate Security Privileges Can Gracefully Terminate a Workflow in Process
A Variety of Predesigned Account Management Reports Are Available for Immediate Use
A Variety of Predesigned Activity Management Reports Are Available for Immediate Use
A Variety of Predesigned Campaign Management Reports Are Available for Immediate Use
A Variety of Predesigned Case Management Reports Are Available for Immediate Use
A Variety of Predesigned Contact Management Reports Are Available for Immediate Use
A Variety of Predesigned Contract Management Reports Are Available for Immediate Use
A Variety of Predesigned Lead Management Reports Are Available for Immediate Use
A Variety of Predesigned Opportunity Management Reports Are Available for Immediate Use
A Variety of Predesigned Partner Management Reports Are Available for Immediate Use
A Variety of Predesigned Partner Opportunity Management Reports Are Available for Immediate Use
A Variety of Predesigned Partner Sales Reports Are Available for Immediate Use
A Variety of Predesigned Project Management Reports Are Available for Immediate Use
A Variety of Predesigned Sales Reports Are Available for Immediate Use
A Web-enabled Lead Enrichment System
A Workflow Engine is Available to Help Implement Best Practice Case Management Activities
A Workflow Engine is Available to Help Implement Best Practice Contract Review and Approval Processes
A Workflow Engine is Available to Help Implement Best Practice Lead Management Activities
A Workflow Engine is Available to Help Implement Best Practice Opportunity Management Activities
A Workflow Engine is Available to Help Implement Best Practice Partner Management Activities
A Workflow Engine is Available to Help Implement Best Practice Project Management Activities
A Workflow Engine is Available to Help Implement Best Practice Solution Knowledge Base Maintenance
A Workflow Engine is Available to Help Manage Collaborative Marketing Activities
A Workflow in Process Can Be Suspended or Resumed
Ability for Each Bill to Have Multiple Services from Different Product Lines
Ability for Users to Assign Scores to Leads
Ability for Users to Have Multiple Roles
Ability or Framework to Integrate with Campaign Management Module
Ability to Access Bill Information Through Circuit ID
Ability to Access Bill Information Through Customer ID
Ability to Access Bill Information Through Customer Name
Ability to Access Bill Information Through Document Number
Ability to Access Bill Information Through IP Address
Ability to Access Bill Information Through Telephone Number
Ability to Access to Bill Information Through Document-Date-of-Issue
Ability to Analyze Acceptance Rejection and Close Effectiveness by Sales Individual or Hierarchy
Ability to Analyze Attributes of Good and Bad Leads
Ability to Analyze Lead Generation Source Effectiveness
Ability to Append Relevant Data to Leads from Other Sources
Ability to Assign Call or Qualification Scripts to a Lead
Ability to Automate Marketing Processes Through Triggers
Ability to Automatically Assign Leads to Maturation Workflows Based on Lead Attributes
Ability to Budget by Account Code
Ability to Calculate Metrics Based on Other Metric Values
Ability to Capture and Attach Unlimited Amounts of Information and Files
Ability to Capture and Group Large Numbers of Custom Attributes
Ability to Capture Promotion History and Use in Future Campaigns
Ability to Create and Maintain Offer Pricing Information
Ability to Create Derived Data Values
Ability to Create Modular and Reusable Content Components
Ability to Customize Batch Processes Through a GUI by Changing the Query Criteria
Ability to Define and Manage Account Code Lists
Ability to Define and Track Key Metrics PER Project Type
Ability to Define Hierarchical Budget Accounts
Ability to Define Lead Maturation Workflows
Ability to Define Reports in Third-party Environment e.g. Crystal
Ability to Define Routing Rules Based on Best Fit Algorithm
Ability to Define Routing Rules Based on Capacity Constraints
Ability to Define Routing Rules Based on Lead Attributes
Ability to Define Routing Rules Based on Lead Scores
Ability to Determine Best Likely Offer in Real-time Based on Predictive Model
Ability to Dynamically Map Data from Multiple Sources Into E-Mail Document
Ability to Easily Analyze Response Rates of Offers or Offer Families Across Channels
Ability to Easily Define Call or Qualification Scripts
Ability to Easily Leverage a Third Party Reporting Tool
Ability to Enforce Compliance with Legal Footers
Ability to Enter Contact Information
Ability to Execute Campaigns Without Manual Data Manipulation or Exporting to Third Parties
Ability to Import Invoices e.g. from Spreadsheet
Ability to Import Project Budget and Costs from Spreadsheet
Ability to Keep a Log with Facilities Such as a Configurable Data Retention Period
Ability to Keep a Log with Facilities Such as Archiving of Audit Data
Ability to Keep a Log with Facilities Such as Configurable Tracking and Auditing of Data
Ability to Keep a Log with Facilities Such as Statistical Tracking
Ability to Log and Display Relevant Qualification Data Captured on Lead During Sales Process
Ability to Look Up Vendor Metadata and Spend History
Ability to Manage Miscelaneous and General as Well as Project-related Costs
Ability to Manually Assign Leads to Maturation Workflows
Ability to Mark Project Planned Active Completed or Closed
Ability to Monitor Progress of Tasks Update Task Status and View Order History
Ability to Navigate Through the Application via Directory Tree Structure
Ability to Provide a Flash Report on Churn Potential for a Low Likelihood to Churn
Ability to Provide Exception Reports on Inactive Leads or Overdue Tasks
Ability to Reassign Rules Based on Inactivity or Non-acceptance
Ability to Rebill
Ability to Reference External Database Tables for Attribute Values
Ability to Route Leads to and from Disparate Systems
Ability to Score Leads Based on Predictive Models
Ability to Sort and View Accounts for Sales Territories Using Variable Criteria
Ability to Start Stop or Run Branches
Ability to Support High Volume E-Mail Campaigns
Ability to TIE Invoice Line Items to Account Codes
Ability to Track Individual Results Form a Particular Campaign
Ability to Track Non-invoiced Costs by Account Code
Ability to View Contact History
Ability to View Contact Information
Absolute Transactional Integrity
Access and Update Customer Account and Enterprise Databases
Access Data Across All Channels
Access Date and Time of Bill Payment
Access Demographic and Firmographic Information Automatically via Various External Data Sources
Access Detailed Product Information Online
Access for Remote and Stand-alone Users
Access Loyalty Program History and Information When Talking to a Customer
Access Payment History Through Bill Inquiry Functions
Access Rights Specified by GUI
Access to an Online Product Encyclopedia
Access to Availability Information When Assigning Resources to Projects and Tasks
Access to Frequently Asked Questions and a Searchable Interactive Solution Knowledge Base
Access to Knowledge Bases
Access to Trouble Tickets in Real-time
Accessible Through Mobile Phones WAP WML Voice
Accessible Through PDA's Personal Digital Assistants Such as Palm or WinCE Devices
Account and Contact Management
Account Code Management
Account Configuration Manager
Account Data Records Can Be Associated with Hyperlinked to Contact Record
Account Manager Forecast
Account Manager Opportunity Stage by Product
Account Manager Pipeline
Account Manager Sales Cycle Timing
Account Record Owner Mass Updates for Account Reassignment
Account Team Members Can Be Associated with Hyperlinked to Account Records
Accounting
Achieve More Accurate Market Forecasting
Acquires and Stores the Customer's Current Service Configuration from an External Source
Acquires Product and Constraint Updates from External Sources
Acquires Product Pricing Information from External Sources
Activation and Sales Fulfillment
Activities and Tasks Can Be Synchronized to MS-Outlook
Activities and Tasks Can Be Synchronized to Various Handheld Devices
Activities Are Automatically Associated with an Account Record When Appropriate
Activities Can Be Associated with Hyperlinked to Account Contact and Opportunity Deal Records
Activities Can Be Associated with Hyperlinked to Case or Service Request Records
Activities Can Be Associated with Hyperlinked to Contract Records
Activities Can Be Associated with Hyperlinked to Project Records
Activities Can Be Associated with Hyperlinked to to Marketing Campaign Records
Activities Can Be Associated with Hyperlinked to to Solution Knowledge Base Records
Activities Can Be Public Shared Access or Private for Your Eyes Only
Activities Can Be Scheduled for Specific Dates with Specific Begin and End Times
Activity and Work-Item Status Exceptions Processing Status
Activity and Work Item Status Exceptions Processing Status
Activity List Household Information Detail
Activity Management Tools to Analyze Staff or Customer Tasks
Activity Management
Activity Manager
Ad D Group Insurance
Ad Hoc Queries
Adaptable Plan Creation
Adapters for 3rd Party EAI
Adapters for Third-party EAI
Add a Customer At Any Level of Customer Hierarchy to a Campaign
Add Activities to the Resolution Process by Users with Appropriate Privileges
Add and Delete Fields Filters and Commands
Add and Modify Business Rules Through a GUI
Add and Update Demographic or Firmographic Information for an Account
Add Description
Add Households from a Search Window
Add New Items and Adjust Entries that the Calculation Engine Cannot Predict
Add New Securities Accounts and Positions
Add Notes Reflecting Date Time Department Reason Code and User to a Customer Record
Add Unlimited Households
Address Correction Capability
Address Normalization Capabilities
Adjust Billing Cycles Depending on Payment Frequency
Adjust Individual Call Records and Recalculate a Past Bill
Administration and Security
Administration Toolkit
Administrator Can Access a Report of the Login History for Each User in the Organization
Administrator Tool to Monitor and Manage the Process
Administrators Can Control Access for Various Functions
Administrators Can Control Access on Multiple Levels
Administrators Can Define which Specific Data Fields Users Can View or Edit
Administrators Can Determine which Items Appear in the Navigation Toolbar
Administrators Can Determine which Record Layout Views Are Available to Users or User Groups
Administrators Can Determine which Views Are Available for which Groups
Administrators Can Grant or Deny Access to Specific Components
Administrators Control the Ability to Create Read Update and Delete At the Field Column Level
ADSI Adapters
Advances Mode of Payment
Advertising and Public Relations
Advisor Contract Assignment
Advisor Posting
Advisor Tracking
Age Banding
Agency Management
Agent Contract Tracking
Agent License Tracking
Agent Tracking
Airlines
Alert the CSR of the Customer's Password or Other Account Security Measure
Alerts Setting
Alerts Through Pagers
Alerts via E-Mail or the Web
All Reports and Analytics Adhere to the User's Defined Record and Data Field Accessibility
Allocate Staff Based on Competitive Information
Allocate Staff Based on Demand in a Region
Allocate Staff Based on Supply in a Region
Allow Attachments to Be Sent as Part of an E-Mail
Allow Delivery of Near Real-time Operational Data Store
Allow Price Quotation At Bid Amendment
Allow Price Quotation At Bid Creation
Allow Price Quotation At Discount Rate
Allow Price Quotation When Transaction is Posted
Allow Sales Quota Setting for Allocating Staff
Allow Sales Quota Setting for Managing Quotas
Allow Sales Quota Setting for Setting Quotas
Allow Scheduling of Both Sales Staff and Customer Appointments and Availability
Allow Use of Multiple Data Sources Simultaneously Including Flat Files
Allows Aggregation of Rating/Discount Plan Arrangements
Allows Aggregation
Allows Application Components to Be Secured
Allows Creating and Updating Trouble Ticketing
Allows Customers to View Proposals Online Customer Self-service
Allows Individual Data Components to Be Secured
Allows Maintaining a Log for Customer Contacts
Allows Review of All the Customer History Information in a Single Place
Allows Setting Properties and Attributes of the Invoice
Allows Viewing and Modifying the Quote
Allows Viewing of Customer Payment Information Such as History Amounts Current Balance and Payment Location
Allows Workflow Items to Be Associated with the Order that Generated Them
Alter the Workload Balancing Mechanism -- the Algorithm Used by the Engine to Dynamically Reassign Work -- During Execution
Alternate Shipping Address Input and Maintenance
Amounts Can Be Imported in Different Currencies
an Account Record Sharing Model that Supports Account Teams
an Integrated Dictionary of All Data Elements
an Integrated OLAP On-line Analytical Processing Engine
an Integrated Online Analytical Processing OLAP Engine
an OLAP On-line Analytical Processing Reporting Engine
an Open Database Structure Permits Users or Third-parties to Write a Web-enabler
an Organization-wide Default Currency Can Be Defined by the Administrator
an Organization-wide Default Language Can Be Defined
an Unlimited Number of Chart and Graphic Objects Can Be Designed from Scratch
an Unlimited Number of Custom Dashboards Can Be Designed from Scratch
Analysis of Variance
Analysis Using Data Mining Tools
Analytical Support for Vertical Applications
Analytics and Reporting
Analytics
Annualized First Year Only Mode of Payment
Any Report Can Be Directly Published to an MS-Excel Spreadsheet
Any Report Can Be Used to Export Its Data in a CSV File Format
Any Selected Lead or Contact Data Can Be Exported for Use in Another Software Program
API Configuration Tool
API for Easy Integration Into Disparate Contact Management Systems
API Program Interface
Apple Mac OS X
Apple Macintosh OS
Apple MacOS
Application-centered Data Warehouse
Application-to-Application Synchronization
Application Distribution Capacity
Application Fix Response Time Within 1 Hour
Application Fix Response Time Within 1 Working Day
Application Fix Response Time Within 2 Hours
Application Fix Response Time Within 4 Hours
Application Fix Response Time Within 8 Hours
Application Fix Response Time Within Eight Hours
Application Fix Response Time Within Four Hours
Application Fix Response Time Within One Hour
Application Fix Response Time Within One Working Day
Application Fix Response Time Within Two Hours
Application Fix Response Time
Application Protocol Interfaces API
Application Query Design Module
Application Servers
Application Window Design Module
Appointment Tracking
Appointments
Arabic
Architecture
As-paid Mode of Payment
Assemble and Track Customer Trouble Tickets Once Created
Assess Action Effectiveness
Assess Customer Value
Assess Opportunity
Asset Management
Assign a Case to an Individual or an Entire Team for Input
Assign a Unique Customer Identifier Linked to One-to-Many Points
Assign Action Items to the Appropriate Response Agent or Process
Assign and Distribute Leads Based on Territory or Representative Coverage
Assign and Maintain Unique Circuit Number Identifiers Linked to One-to-Many Points
Assign and Maintain Unique Foreign Account Identifiers Linked to One-to-Many Points
Assign and Maintain Unique IP Address Identifiers Linked to One-to-Many Points
Assign and Maintain Unique Telephone Numbers Linked to One-to-Many Points
Assign Follow-up Notes to Individuals and Departments
Assigned Account Data Records Can Be Associated with Hyperlinked to the Partner Records
Assigned Lead Data Records Can Be Associated with Hyperlinked to the Partner Records
Assigned Opportunity Data Records Can Be Associated with Hyperlinked to the Partner Records
Assigning Cases
Assignment of Activities to Participants Roles Through Graphical Drag-and-Drop Facilities
Assignment of Activities to Participants Roles Through Scripting or Programming
Assignment of More Then One Data Record Page Layout to Users or User Groups
Assigns Components of a Proposal to Other Groups for Completion Network Engineering Inventory Finance
Assigns Tasks to Orders Based on the Types of Products and Services Requested
Assist in Automatic Dialing of Customer Numbers
Assistance Features
Associate Invoices with a Project
Associate One-to-Many Telemanagement Reports At Any Level of the Customer Hierarchy
Associate Purchase Orders with a Project
Associate Several Contacts with Each Customer
Associates Equipment and Services with a Specific Installed Service Location
Associates Terms Conditions and Assigns Service Level Agreements to a Proposal
Association of Requests
Associations Non-profit Organizations
Asynchronized Integration
At Co-located Site Where This is a Hosted Service
Attach New Crystal Reports to Firstwave eCRM
Attach Product Literature
Attachment Management e.g. Upload Files Point to Document URL
Attribute Individual Invoice Line Items to Multiple Projects
Audit Information is Maintained Automatically
Audit Trail of Comments Change Requests and Changes Made
Authentication Services
Auto-respond with a Known Accurate Answer Without Associate Interaction to Customer E-Mails
Auto-suggest and Pre-populate Possible Responses for Associate Review
Auto-suggest Based on Customer Value Pre-populating Possible Responses for Associate Review
Automate Approval Processing Through Work-Flow Technology
Automated Alerts and Notifications
Automated Approval Processing
Automated Call Distribution Acd Integration
Automated Correspondence
Automated Order Execution
Automated Order Management
Automated Outbound E-Mail Confirmation of Transactions Occurring on a Client's Website
Automated Repeat Campaigns
Automatic Alerts
Automatic Application of Metadata
Automatic Assignment of New Leads to Queues for Sharing by a Team of People
Automatic Calculation of Due Dates Based on Services Ordered with Override Capability
Automatic Configurable Forecast Category Assignment for Each Opportunity that Can Be Manually Updated
Automatic Conflict Resolution
Automatic Conversion of Lead Records to Opportunity Records and Account and Contact Records If Needed
Automatic Creation of Aol Compliant E-Mail from HTML
Automatic Creation of Contract History Records Whenever Key Contract Data Fields Are Changed
Automatic Creation of Contract History Records Whenever Key Project Data Fields Are Changed
Automatic Creation of Forecast History Records Whenever Key Sales Forecast Data Fields Are Changed
Automatic Creation of Opportunity History Records Whenever Key Opportunity Data Fields Are Changed
Automatic Creation of Opportunity Ownership History Records Whenever Opportunity Records Are Reassigned
Automatic Creation of Proposal and Quote Revision History Records
Automatic Creation of Text E-Mail from HTML
Automatic Customer Dialing Acd
Automatic Development Update Feeds from Product Development to Marketing
Automatic Download of Lead Enrichment Data from a Variety of Web Sources e.g. Dandb
Automatic Escalation Occurs When the Initial Support Call Cannot Solve the Problem
Automatic Generation of Required HTML Code for Use in Web Lead Capture Forms
Automatic Lead Assignment
Automatic Lead Record Assignment to an Appropriate Partner Based on User-definable Rules
Automatic Lead Record Assignment to Appropriate Personnel Based on User-definable Rules
Automatic Links Between Action Plan Status and Forecast Probability
Automatic Notification of the New Lead to the Assigned Partner
Automatic Notification of the New Lead to the Assigned Person
Automatic Notification of the New Opportunity to the Assigned Sales Professional
Automatic Opportunity Record Assignment to Appropriate Sales Professional Based on User-definable Rules
Automatic Order Confirmation E-Mail
Automatic Plan Reminders and Escalations
Automatic Population of Underwriting Requirements Based on Underwriting Guidelines
Automatic Routing Leads to Territories
Automatic Routing of Calls Based on the Call Type
Automatic Scheduling of a Follow-up Activity to the Assigned Person
Automatic Scheduling of a Follow-up Activity to the Assigned Sales Professional
Automatic Similar Opportunity Search Routines
Automatic Task Jeopardy Identification
Automatically Collect Data from General Ledgers and Other Sources
Automatically Generate a Proactive Customer-Contact-Request Based on the Customer Loyalty Indicator
Automatically Generates a Proactive Customer-Contact-Request Based on the Customer Loyalty Indicator
Automatically Generates a Proposal After Accurately Configuring a Service Profile Billing Profile and Quote
Automatically Launch External Applications or Processes as a Result of a Trigger Activating
Automatically Link Other General Troubles Affecting Multiple Customers to Trouble Ticket Information
Automatically Notifies the Sales Force of Various Promotions
Automatically Notify the Sales Force of Various Promotions
Automatically Pre-populate Screen with Data in E-Mail and Perform Rudimentary Tasks Such as Customer Lookup
Automatically Propagate Price Changes on the Security Master to All Positions Associated with the Security
Automatically Retrieve and Pre-populate Customer Information When Available
Automatically Route Calls to Next Available Operator
Automatically Transfer Leads Back to Your Marketing Organization
Automatically Transfer Qualified Leads to Your Sales Organization
Automotive
Availability and Capacity
Average Call Length PER Problem Resolved

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