Customer Relationship Management and the Next Generation Network

by Brent Leary ... Just as the Internet faces virus, spam, spyware, and adware attacks, IMS networks will have to be prepared to handle these plagues and more. ... http:/.../Research/ResearchHighlights/CRM/2006/10/research_notes/MN_CR_XBL_10_24_06_1.asp - 16k - 2006-10-24 Summary: Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our ability to add value to the people we do business with.

Antivirus Software: Market Review

by Brien M. Posey ... enough. The only way to maintain a system's integrity is to protect it against other threats, such as spyware and adware. Current ... http:/.../Research/ResearchHighlights/Security/2005/06/research_notes/VN_ST_XBP_06_24_05_1.asp - 34k - 2005-06-24 Summary: Computer viruses are spreading through the Internet at an unprecedented rate and the antivirus market is now a $3 billion (USD) a year industry. This report measures the financial health and product quality of four key industry players: Symantec, McAfee, Computer Associates, and Trend Micro.