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The Lexicon of CRM - Part 2: From J to Q
| by Randy Garland |
... See the article CRM and Technological Solutions: Be the Customer for more in-depth
information
about customers' total experiences with companies. ...
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| http:/.../Research/ResearchHighlights/Crm/2001/10/research_notes/TU_CR_RGG_10_19_01_1.asp - 20k |
| Summary: C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM.
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The Lexicon of CRM - Part 1: From A to I
| by Randy Garland |
... For more details, see the Article CRM is Busting Out of It's Britches:
Operational, Analytical,
and Collaborative CRM Are Born. ...
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| http:/.../Research/ResearchHighlights/Crm/2001/10/research_notes/TU_CR_RGG_10_12_01_1.asp - 23k |
| Summary: C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.
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PowerTrieve, A LEAP For CRM?
| by Kevin Ramesan |
... This issue is crucial since the success of your CRM is at stake. See previous
article: CRM
Application Users are Key to Project Success. ...
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| http:/.../Research/ResearchHighlights/Crm/2003/05/news_analysis/NA_CR_KR_05_17_03_1.asp - 12k |
| Summary: Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and
the effectiveness of employees; in many cases they remain convoluted to users whether they are customers or company employees.
Will LEAP (Language Enabled Application Platform) produc
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Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM ...
... post Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM Industry Today, I
merrily “summarized”
Glen Petersen’s article A Lexicon for CRM […]. ...
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| blog.technologyevaluation.com/blog/2007/12/18/the-5-worst-buzzwords-in-the-crm-industry-today/ - 36k - 2007-12-18 |
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TEC: Customer Relationship Management (CRM) Evaluation Center
... Customer Relationship Management (CRM) Evaluation Center. ... Most Requested
Research Related
to Customer Relationship Management (CRM). ...
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| http://crm.technologyevaluation.com/index.asp - 55k - 2007-11-26 |
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TEC：客户关系管理（CRM）评估中心
... 客户关系管理（CRM）评估中心. 基于您的业务需求，找到最佳的客户
关系管理 ... 什么是客户关系管理（CRM）？ 客户关系管理 ... |
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| http://crm.technologyevaluation.com/zh/index.asp - 55k - 2007-11-26 |
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TECオンライン評価センター：顧客関係管理（CRM）
... TECオンライン評価センター：顧客関係管理（CRM）. ... 顧客関係管理（
CRM）とは？ 顧客関係管理 (CRM) ) は ... |
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| http://crm.technologyevaluation.com/ja/index.asp - 56k - 2007-11-26 |
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TEC: CRM for Financial and Insurance Markets Evaluation Center
... Markets. CRM for Financial and Insurance Markets Evaluation Center. Find ... What
Is CRM
for Financial and Insurance Markets? Financial and ...
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| http://crm.technologyevaluation.com/financial-insurance/index.asp - 49k - 2007-11-26 |
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CRM, Success, and Best Practices: A Wake Up Call Part One ...
| by Glen S. Petersen |
... This article is the first installment of a two-part series that will describe ... of
the organization
regardless of its position relative to the deployment of CRM. ...
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| http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k |
| Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de
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TEC: Centro de evaluación de CRM para mercados financieros y de ...
... Centro de evaluación de sistemas de CRM para mercados financieros y de seguros. ...
Qué es la
CRM para mercados financieros y de seguros? ...
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| http://crm.technologyevaluation.com/es/financial-insurance/index.asp - 51k - 2007-11-26 |
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