Dealing with Global Trade Management Complexity

by P.J. Jakovljevic ... BOM), manage product catalogs, check inventory status, create purchase orders, check compliances, manage inventory, manage purchase orders, assess supply chain ... http:/.../research/researchHighlights/scm/2005/06/research_notes/EN_SC_PJ_06_18_05_1.asp - 21k Summary: To optimally complete the global trade cycle, a business must automate, track, and provide visibility to the entire global trade management process to optimize its supply and distribution chains.

Inventory Reduction: Effectively Turning Excess Into Cash

by R. Michael Donovan ... 1. Introduction. 2. Assess Your Capabilities. ... Assess Your Capabilities. Ask your material planning and operations team to answer the following four questions. ... http:/.../Research/ResearchHighlights/ExecutiveView/2002/05/research_notes/MI_EV_XMD_05_16_02_1.asp - 17k Summary: In virtually all manufacturing companies, there is a direct correlation between inventory levels and overall business performance. In fact, CEO's and CFO's believe that their companies consistently carry 25 to 40 percent or more inventory than is needed.

Eeny, Meeny, Miny, Moe: Software Selection, Its Pitfalls, and How ...

by Hugh R. Alley ... One effective approach is to assess what percentage of the requirements is met by the alternatives being considered. If necessary ... http:/.../ResearchHighlights/TechnologySelections/2007/08/research_notes/TU_TS_XHA_08_22_07_1.asp - 18k Summary: The process of selecting software can be streamlined by paying close attention to the types and quantities of criteria you use. Better decision processes will distinguish between two key types of criteria and limit the number of criteria considered.

Generating Revenue from Service

by Steve Downton ... that the renewal will become competitive and the client is no longer acting as a retained client then the Sales group will be invited to assess the competitive ... http:/.../Research/ResearchHighlights/Crm/2003/07/research_notes/MI_CR_XSD_07_10_03_1.asp - 15k Summary: A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink e

CRM, Success, and Best Practices: A Wake Up Call Part One ...

by Glen S. Petersen ... As with any technology-based industry, hype tends to overshadow reason and clarity. We need to look beyond the headlines to assess the validity of the message. ... http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly de

Procusoft

... today’s procurement organizations do not have the bandwidth to rely on traditional systems that require a great deal of human intervention to assess proposals ... http://www.technologyevaluation.com/showcases/technology-Directory/D/14161/Procusoft.html - 6k - 2008-09-01

CRM: Creating a Credible Business Case and Positioning It with the ...

by Glen Petersen ... Credibility implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to assess results and ... http:/.../Research/ResearchHighlights/Crm/2004/11/research_notes/MI_CR_XGP_11_09_04_1.asp - 23k Summary: An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to assess results and declare success.

Professional Services Are Catching-up With CRM

by Kevin Ramesan ... During a recent interview with Rick Klau Vice-President vertical market and John Lipsey Director of communications, TEC was able to assess Interface's market ... http:/.../Research/ResearchHighlights/Crm/2003/05/news_analysis/NA_CR_KR_05_28_03_1.asp - 14k Summary: The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers are expecting their applications to follow their business mode

What Drives Profitability

by Glen Petersen ... Therefore to assess the desirability of an individual or company, one needs to assess their lifetime value. (See figure 1 and 2). ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XGP_03_21_06_1.asp - 15k Summary: Growing customer sophistication and lifetime value means managing customer behavior is key to long-term profitability. Customer profitability and customer behavior metrics enable an organization to create alignment within the go to market process, while other metrics aid in decision-making.

A Lexicon for Customer Relationship Management Success

by Glen Petersen ... are unable to leverage a solution's capabilities. As a result, users do not assess the added value highly. It is time for the CRM ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XGP_03_08_06_1.asp - 29k Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best men