Summary: Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso appears
to have just the right solution.
... Potential providers are major CRM vendors that have SLM functionality such as Siebel and specialty SLM vendors
such as Astea, Metrix and FieldCentrix; ...
Summary: Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits