Automotive Repair and Service

Free and Open-Source Software (FOSS) Evaluation Center

... Licenses Australasia (other) Australia Austria Automatic escalation based on predetermined criteria Automotive Automotive--Repair and Service Automotive--Sales ... http://foss.technologyevaluation.com/ - 31k - 2009-03-09

Lucrative but 'Risky' Aftermarket Business—Service and ...

by P.J. Jakovljevic and Olin Thompson ... or asset intensive industries, including automotive, high tech ... Thus computer and appliance service firms have long introduced ... to come back from the repair shop. ... http:/.../Research/ResearchHighlights/SCM/2005/07/research_notes/MN_SC_PJ_07_29_05_1.asp - 20k Summary: The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain management (SCM) of spare and replacement parts.

Accounting (ERP for SMB): Datamodes TM/4 Solutions by Datamodes

... order, all types of wholesalers), Equipment Sales & Service (copy machines, computer system, telephone systems, automotive repair), Manufacturing (repetitive ... http:/.../software/174-10984/Accounting-ERP-for-SMB/Datamodes-Datamodes-TM-4-Solutions.html - 3k - 2009-10-01

Supply Chain Management Systems for Service and Replacement Parts ...

by P.J. Jakovljevic and Olin Thompson ... Systems (WDS) in 2002, a depot repair ERP solution ... deal with expensive, low-volume service parts requirements ... electronics industry, as well as automotive parts. ... http:/.../Research/ResearchHighlights/SCM/2005/08/research_notes/MN_SC_PJ_08_02_05_1.asp - 33k Summary: Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of owner

Retailers Join Forces for a 'Make or Break' Attempt in Their ...

by P.J. Jakovljevic ... and garden, home electronics, and automotive repair and maintenance ... largest provider of product repair services with ... than 14 million (USD) service calls made ... http:/.../Research/ResearchHighlights/Scm/2005/04/research_notes/TN_SC_PJ_04_18_05_1.asp - 26k Summary: Today's competitive retail landscape has lead to mega-mergers between some of the oldest retailers in the US: Kmart and Sears. Before the technical issues of merging disparate supply chain systems can be addressed, these giants first had had to get their business 'housekeeping' in order.

Service Chain Information will Transform the Total Chain

by Ann Grackin ... center versus an automobile repair center versus ... and OEMs design, build, and service their products ... the high technology, semiconductor, automotive, textile, and ... http:/.../Research/ResearchHighlights/Scm/2004/06/research_notes/TN_SC_XAG_06_22_04_1.asp - 17k Summary: Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation from services and maintenance through procurement techn

A Veteran Enterprise Resource Planning Vendor Makes a SaaS-y ...

by P.J. Jakovljevic ... in 1999, it introduced the customer management and automotive industry pertinent ... management, field service, service and repair, and service orders modules; ... http:/.../Research/ResearchHighlights/ERP/2007/01/research_notes/VN_ER_PJ_01_22_07_1.asp - 26k Summary: Glovia International has launched the first full-fledged and versatile, manufacturing-oriented solution that is an on-demand, enterprise resource planning software-as-a-service application. Its solution is good news for small and medium businesses in more ways than one.

Enterprises May Be Overlooking Profits from After-sales Service

by Ashfaque Ahmed ... of the remaining profit in the automotive industry come ... after-market manufacturers and service part dealers ... warehouses of manufacturers, to repair sites, field ... http:/.../Research/ResearchHighlights/ExecutiveView/2006/08/research_notes/MI_EV_XAA_08_15_06_1.asp - 18k Summary: If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

Method to the (Expansion) Madness: Some Common Threads

by P.J. Jakovljevic ... whereas erstwhile ChannelWave had solutions to take advantage of the automotive right-to-repair mandate. Furthermore, as application service provider (ASP ... http:/.../Research/ResearchHighlights/SCM/2006/11/research_notes/EN_SC_PJ_11_15_06_1.asp - 17k Summary: Click Commerce has been impressively active in its expansion efforts, and now offers quite a few solutions outside its traditional realm. While each of its solutions has a unique focus, the vendor's target market often requires solutions from several categories.

Supply Chain Management Vendor Finds Balance for Service Supply ...

by Michael Bittner ... run at extranet implementations in automotive and heavy ... service supply chain solutions, with parts forecasting ... planning and optimization, repair depot management ... http:/.../Research/ResearchHighlights/SCM/2006/05/research_notes/VN_SC_MB_05_08_06_1.asp - 17k Summary: Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain competitive because its composite applications will create business process solutions that follow the current trend toward integrated suites of best-of-breed applications.