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Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2

CRM: The Truth, The Whole Truth And Nothing But The Truth(For A ...

by Dick Lee/Caribou Lake ... Although we have no benchmark data for comparison, that percentage is almost certainly growing, shrinking CRM software sales potential. ... http:/.../Research/ResearchHighlights/Crm/2003/02/research_notes/MI_CR_XDL_02_15_03_1.asp - 21k - 2003-02-15 Summary: Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative to being forewarned may be leaping into enterpr

Geac Announces Q3 Results and Acquires CRM Vendor

by P.J. Jakovljevic ... And what about the Geac's SmartEnterprise ERP product suite's CRM extension? ... & maintenance revenue ratio of 23%/77%, compared to the industry benchmark of 38 ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/04/news_analysis/NA_BA_PJ_04_20_00_1.asp - 12k - 2000-04-20 Summary: Geac Computer Corporation Limited announced its financial results for the third quarter and nine months ended January 31, 2000. Geac also announced it has acquired RunTime, the Denmark-based e-Customer Relationship Management (eCRM) solutions provider to the apparel, footwear, and textile industries.

Lose the Starry Eyes, Analyze: Reviewing the Ideal Candidate for ...

by Josh Chalifour ... one of most important modules, but that was before we adjusted the benchmark. ... these, in figure 5, only the customer relationship management (CRM) group seems ... http:/.../ResearchHighlights/TechnologySelections/2003/06/research_notes/VN_TS_JEC_06_16_03_1.asp - 18k - 2003-06-16 Summary: This is an examination of Metasystems ERP solution. Companies can begin determining if it is worthwhile to pursue a relationship with Metasystems by considering selection criteria, which are most supported by the vendor. We ask the question, all things being equal, which modules contribute the most to th

A Tectonic Shift in Communications Customer Life Cycle Management

by P.J. Jakovljevic ... To that end, the ICM Benchmark Service will facilitate creation of an ICM ... not purchased its billing or customer relationship management (CRM) system, including ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_04_05_1.asp - 18k - 2005-08-04 Summary: Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.

Amdocs Overhauls Its Marketing

by P.J. Jakovljevic ... integrated components such as self-service, billing, CRM, order management ... scalability and availability, as demonstrated through recent benchmark tests using ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_03_05_1.asp - 17k - 2005-08-03 Summary: Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

Baan Resurrects Multi-Dimensionally Part 1: Recent Announcements

by P.J. Jakovljevic ... Other Baan customers in this market include MSL, Benchmark Electronics and ... with an integrated range of applications covering ERP, CRM, SCM, collaborative ... http:/.../Research/ResearchHighlights/Erp/2002/02/research_notes/EN_ER_PJ_02_18_02_1.asp - 19k - 2002-02-18 Summary: Having stemmed the tide of losses and returned to profitability in 2001, will in 2002 market witness Baan's return to former ERP stardom given the company's recent product enhancements, new partnerships and customer base retention/expansion initiatives?

Navision Enhances Its e-Vision And Looks To Expand Vertically

by P.J. Jakovljevic ... New to the customer relationship management (CRM) offering is a range of capabilities ... on October 8, Navision announced the result of a benchmark that an ... http:/.../Research/ResearchHighlights/Erp/2001/11/research_notes/EN_ER_PJ_11_28_01_1.asp - 14k - 2001-11-28 Summary: By posting a profitable year while delivering different flavors of products to satisfy many fastidious tastes and by offering an attractive value proposition to its channel, Navision could be telling us that the appropriate offering might be the recipe to thrive even during difficult economic climate.

Infinium Software, Inc.: Having All the Right Cards?

by P.J. Jakovljevic ... & support employees' count was 38% (compared to the industry benchmark of 44 ... from evaluating some stand-alone Infinium's product components (eg, CRM, HR, and ... http:/.../ResearchHighlights/BusinessApplications/2000/07/research_notes/VN_BA_PJ_07_05_00_1.asp - 22k - 2000-07-05 Summary: Following the market trends, Infinium has recently made an energetic push into a number of prospective areas such as: Web-enablement and self-service product capabilities, business intelligence, CRM, and application hosting (ASP) services. Infinium has only very recently announced its strategic partnersh

JD Edwards Finds Its Inner-Self Within Its 5th Incarnation Part 2 ...

by P.J. Jakovljevic ... partnering, the systems include CRM on the iSeries (formerly AS/400), CRM on Linux ... lower total cost of ownership (TCO), and that it sets the benchmark for ease ... http:/.../Research/ResearchHighlights/Erp/2002/10/research_notes/EN_ER_PJ_10_03_02_1.asp - 19k - 2002-10-03 Summary: While significant new product deliveries have happened under the company’s own steam, J.D. Edwards has not departed from its traditional policy of congenial partnering with other prominent software providers.

JD Edwards' QUEST To End Its String Of Pyrrhic Victories Part 1 ...

by P.J. Jakovljevic ... to integrate JD Edwards OneWorld software with e-procurement, CRM and storefront ... new industry record of 6,000 concurrent users in a recent benchmark running JD ... http:/.../ResearchHighlights/BusinessApplications/2001/07/research_notes/EN_BA_PJ_07_03_01_1.asp - 18k - 2001-07-03 Summary: J.D. Edwards has been trying hard to reverse a continuing decline of license revenue, which is in a sharp contrast to its direct competitors’ upbeat postures. During this year's FOCUS conference for its QUEST User Group, J.D. Edwards demonstrated somewhat more galvanized strategy than the one it initi