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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for ...

... Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for, well, its own CRM Solution (Part II) » The TEC Blog on 28 ... […] previous TEC articles and blog ... blog.technologyevaluation.com/.../ - 52k - 2008-01-14

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... has documented in several articles the JD Edwards strategic decision was to NOT perform all R&D in-house to capture burgeoning markets such as CRM and Supply ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_18_01_1.asp - 17k Summary: J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far have they gotten in that vision? Are they a good bet if you also have visions of C-Commerce dancing in your head?

CRM Application Users Are Key to Project Success

by Kevin Ramesan ... Many articles about customer resource management (CRM) project failure blame a gargantuan project scope or the software packages themselves. ... http:/.../Research/ResearchHighlights/CRM/2005/10/research_notes/TU_CR_KR_10_22_05_1.asp - 13k Summary: For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention to user training and change management.

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of ...

by Lou Talarico & Kevin Ramesan ... project. Many articles relate CRM failure to the absence and/or weakness of business objectives driving the CRM initiative. Although ... http:/.../Research/ResearchHighlights/Crm/2003/04/research_notes/TU_CR_LJT_04_18_03_1.asp - 12k Summary: Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This article will focus on determining the functionali

'Collaborative Commerce': ERP, CRM, e-Procurement, and SCM Unite! ...

by Randy Garland ... Additional articles in the series will look at the initial efforts of the leaders in this game; namely, the big ERP ... ERP and CRM: Their trademark functionality. ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_13_01_1.asp - 18k Summary: Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement, and SCM into one coherent system within and between organizations. This is the stuff system integrators dream of.

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... Since then, as Web and Internet technologies have matured, CRM on the front end ... This, the third of a series of articles on Collaborative Commerce (C-Commerce ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_20_01_1.asp - 19k Summary: Baan is now iBaan, fully focused on the Internet via Portals and web technologies, across CRM, ERP, and SCM spaces.

CRM: What Is It and Why Do It? Part One: Historical Background

by Glen Petersen ... six books including CRM Leadership and Alignment in a Customer Centric World and ROI: Building the CRM Business Case, on which this series of articles is based ... http:/.../Research/ResearchHighlights/Crm/2004/11/research_notes/MI_CR_XGP_11_08_04_1.asp - 18k Summary: Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why

Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite ...

by Larry Blitz ... Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+. ... Results. For this showdown, we looked at five standard CRM modules. ... http:/.../Research/ResearchHighlights/CRM/2009/05/research_notes/VS_CR_LB_05_15_09_1.asp - 11k Summary: I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluati

Customer Relationship Management Showdown: Microsoft Dynamics CRM ...

by Larry Blitz ... Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM. Hi, I’m Larry Blitz, editor ... http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/VS_CR_LB_09_29_08_1.asp - 11k Summary: For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given

Customer Relationship Management Showdown: Microsoft Dynamics CRM ...

by Larry Blitz ... Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM/SageCRM.com vs. Oncontact CRM. Hi, I’m Larry Blitz ... http:/.../Research/ResearchHighlights/CRM/2008/01/research_notes/VS_CR_LB_01_30_08_1.asp - 11k Summary: For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given