Abstract:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable d (...)
Excerpt related to
crm banking:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC ana...
Published:
2012-01-12
Abstract:
In the current regulatory environment, banks are facing two levels of challenges. While they are under pressure to expand beyond home territories, they also face stifling regulatory constraints. These restrictions are forcing banks to maximize on every capital expenditure they make. Such financial and re (...)
Excerpt related to
crm banking:
IT Infrastructure Trends in Banking. Source: Wipro ... for growth. Download <strong>IT Infrastructure Trends in Banking</strong>. Comments: ...
Published:
2011-11-14
Abstract:
The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI) getting increasingly attracted to low risk, low management investments. Dr. Ashok Hegde, Global Head of Financial Services, Business Analyst Practice, (...)
Excerpt related to
crm banking:
Wipro Point of View: Changing Nature of the Wealth Management Industry. Source: Wipro Technologies. Document Type: White Paper Description ...
Published:
2011-09-05
Abstract:
Principal Analyst P.J. Jakovljevic takes a close look at the business process management (BPM) vendor, AuraPortal, and how the BPM suite address the diverse needs of its client base. Read more. AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process exec (...)
Excerpt related to
crm banking:
Principal Analyst PJ Jakovljevic takes a close look at the business process management (BPM) vendor, AuraPortal, and how the BPM suite address th...
Published:
2011-08-31
Abstract:
Bank chief financial officers (CFOs) are being forced to reexamine their roles and responsibilities. Simply closing the books no longer works. Finance departments are being asked to perform strategic budgeting and planning, monitor risk and compliance, and improve overall performance. To meet these deman (...)
Excerpt related to
crm banking:
Improving Bank performance: Overcoming Common Planning-related Obstacles. Source: SAP. Document Type: White Paper Description: Bank ...
Published:
2011-08-08
Abstract:
TEC Principal Analyst P.J. Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s unique approach to BPM. How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started d (...)
Excerpt related to
crm banking:
TEC Principal Analyst PJ Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s unique approach to...
Published:
2011-08-02
Excerpt related to
crm banking:
... Service Cloud 3, inQuira, RightNow, Microsoft Dynamics CRM Customer Care ... business to consumer (B2C) companies in telecommunications, banking, retail, healthcare ...
Published:
2011-06-20
Abstract:
A man leaves his farm in search of the richest diamond mine in the world only to die penniless when, all along, unknown to him, his own land was rich with the jewels he longed to find. That’s the fable at the heart of AXA Equitable’s ongoing successful marketing program called Mining Diamonds. And th (...)
Excerpt related to
crm banking:
Mining Diamonds, Finding Gold. Source: SAS. Document Type: Case Study Description: A man leaves his farm in search of the richest ...
Published:
2011-05-19
Abstract:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and software licenses. This third and final part of a guide to cloud assets for SMBs reviews various types of cloud configurations and the ramificatio (...)
Excerpt related to
crm banking:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of ...
Published:
2011-04-21
Excerpt related to
crm banking:
... Centers’ (TEC’s) business intelligence (BI) analyst Jorge García, who has plenty of experience with business intelligence projects for the banking industry ...
Published:
2011-04-01
Abstract:
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to (...)
Excerpt related to
crm banking:
How to Achieve a Great—and Profitable— Customer Experience. Source: SAP. Document Type: White Paper Description: Profitable customer ...
Published:
2011-03-14
Excerpt related to
crm banking:
... Illuminate serves a wide range of industries, including banking and health care, and its customers include companies such as Zurich, BBVA, and emagister.com. ...
Published:
2010-12-14
Abstract:
North American wealth management clients, recovering from the market downturn of 2008 and current market conditions have new expectations of their wealth management firms. Market changes present a tremendous business opportunity for wealth management firms that can adapt to the changing needs of investor (...)
Excerpt related to
crm banking:
... of investors. Learn about customer relationship management (CRM) solutions that address the demands of today’s market. Download ...
Published:
2010-11-11
Abstract:
With $1 billion in assets under management, Hillview Capital Advisors, LLC had to pull data from a dozen different sources to gain a complete client view. The firm had been relying on a mix of applications that now seemed inadequate for its growing needs. Learn how a new customer relationship management (...)
Excerpt related to
crm banking:
... Learn how a new customer relationship management (CRM) system helped the firm increase productivity and get instant access to know-your-client information. ...
Published:
2010-11-11
Excerpt related to
crm banking:
... Vision records directly in Outlook, user adoption of Deltek Vision CRM could expand ... for an appropriate accounting saftware and ERP + paypal and banking for e ...
Published:
2010-10-22
Excerpt related to
crm banking:
... While BIS’s focus is on the banking, financial services, and insurance industries (where it can provide industry-specific know-how), it is looking to further ...
Published:
2010-09-21
Abstract:
The world is changing for public-sector organizations. To succeed, governments must go beyond basic cost savings and service effectiveness to shape constituent perceptions about the programs that serve them. Discover how using software solutions to enhance customer relationship management (CRM) processes (...)
Excerpt related to
crm banking:
Enhancing Constituent Perceptions with CRM for Public Sector. ... Download <strong>Enhancing Constituent Perceptions with CRM for Public Sector</strong>. Comments: ...
Published:
2010-09-01
Abstract:
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can (...)
Excerpt related to
crm banking:
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points. Source ...
Published:
2010-09-01
Abstract:
SAP BusinessObjects Planning and Consolidation: Read TEC's analysis of this business process management (BPM) product's strengths & challenges. SAP BusinessObjects Planning and Consolidation: Find out about this business process management (BPM) product's strengths and challenges, and gain analyst insight (...)
Excerpt related to
crm banking:
SAP BusinessObjects Planning and Consolidation: Read TEC's analysis of this business process management (BPM) product's strengths & challenges. SAP...
Published:
2010-08-31
Excerpt related to
crm banking:
... independent such as Infor ERP LN, customer relationship management (CRM), warehouse management system ... It will now resell Cashbook’s IBM i Banking Software as ...
Published:
2010-08-24