Results 1 - 10 of about 76 for CRM Case Study
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TEC Products
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Customer Relationship Management Strategies Part Four: Strategies ...
| by Mike Holland and Trinh Abrell |
... Customer Relationship Management Strategies Part Four: Strategies and Case Study
Featured Authors
... Keeping in mind the three main components of CRM, the customer ...
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| http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_17_05_1.asp - 24k - 2005-02-17 |
| Summary: Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan
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ERP Selection Facts and Figures Case Study - Part 2: Qualitative ...
| by P.J. Jakovljevic, L. Talarico & B. Spencer |
... ÿþERP Selection Facts and Figures Case Study ... IFS also provides native Product Data
Management (PDM), Customer Relationship Management (CRM) and Advanced ...
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| http:/.../Research/ResearchHighlights/Erp/2001/11/research_notes/CS_ER_LJT_11_21_01_1.asp - 16k - 2001-11-21 |
| Summary: This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement.
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Customer Relationship Management Strategies Part One: Changing ...
| by Mike Holland and Trinh Abrell |
... competitive edge. Part Four will conclude with specific CRM strategies and
a hypothetical case
study. Creating Your Strategy. According ...
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| http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_14_05_1.asp - 14k - 2005-02-14 |
| Summary: Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system.
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Epicor
... Epicor focuses on integrating e-business applications with front-office customer
relationship management (CRM)
applications and back-office enterprise ...
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| http://www.technologyevaluation.com/showcases/technology-Directory/D/4109/Epicor.html - 16k - 2008-11-01 |
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Customer Relationship Management Strategies Part Three: Achieving ...
| by Mike Holland and Trinh Abrell |
... Part Two discussed implementation strategies. Part Four will conclude with
specific CRM strategies and
a hypothetical case study. ...
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| http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_16_05_1.asp - 19k - 2005-02-16 |
| Summary: Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system.
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Fed Gives ERP A Shot In The Arm
| by P.J. Jakovljevic |
... experiences of earlier e-commerce and e-government initiatives, CRM and SCM ... paramount
importance
(see Knowledge Based Selections and A Case Study and Tutorial ...
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| http:/.../ResearchHighlights/BusinessApplications/2001/06/research_notes/EN_BA_PJ_06_21_01_1.asp - 22k - 2001-06-21 |
| Summary: There has been a hubbub in the public sector, with all major players fiercely competing and eventually winning important new
federal contracts, primarily for components of enterprise applications. This strong government interest in ERP applications
might explain a number of recent pundits’ retractions
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Trends Affecting Manufacturers and ERP
| by Dr. Scott Hamilton |
... The customer service chapter provides further explanation of CRM applications and
the integration with
an ERP system. ... Case Study: A JIT Demand-Pull Scenario. ...
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| http:/.../Research/ResearchHighlights/Erp/2003/10/research_notes/TN_ER_XSC_10_06_03_1.asp - 22k - 2003-10-06 |
| Summary: The evolution of ERP systems has been driven by the emergence of new business practices and information technologies. These
have been supported by the growing maturity of the manufacturing profession, and by the evolving development of commercially
available software packages. This is an excerpt from the
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A Spoonful of SugarCRMCase Study and Review of an Open Source CRM ...
| by Josh Chalifour |
... ÿþ A Spoonful of SugarCRM Case Study and Review of an Open Source CRM Solution Josh
Chalifour
- November 30, 2004. 1. Company Overview. 2. Customer Study. ...
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| http:/.../Research/ResearchHighlights/FreeOpenSource/2004/11/research_notes/PN_FS_JC_11_30_04_1.asp - 26k - 2004-11-30 |
| Summary: SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This
study, based on a client who selected the Sugar Sales Professional CRM solution, compares product functionality to the competition
and highlights some of SugarCRM's open source busi
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Customer Relationship Management Strategies Part Two: Creating ...
| by Mike Holland and Trinh Abrell |
... edge. Part Four will conclude with specific CRM strategies and a hypothetical
case study.
Implementation Issues and Strategies. What ...
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| http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_15_05_1.asp - 34k - 2005-02-15 |
| Summary: CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills.
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Quote-to-order: New Ingredients in the Recipe for Success
| by P.J. Jakovljevic |
... class of front-office e-business and customer relationship management (CRM)
applications aimed at ...
to the value chain, as noted in a 2007 case study (Case Study ...
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| http:/.../Research/ResearchHighlights/CRM/2008/08/research_notes/VN_CR_PJ_08_18_08_1.asp - 22k - 2008-08-18 |
| Summary: Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product specification,
quoting, and ordering processes—as well as the software applications catering to those processes—can benefit from the use
of the Web, collaboration tools, and lean t
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