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TEC Products
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Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM ...
... Petersen takes aim at key buzzwords in the CRM industry, and I thought it’d be worth
summarizing
his list of the worst offenders–and his thinking about why ...
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| blog.technologyevaluation.com/blog/2007/12/18/the-5-worst-buzzwords-in-the-crm-industry-today/ - 36k - 2007-12-18 |
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CRM, Success, and Best Practices: A Wake Up Call Part One ...
| by Glen S. Petersen |
... customer service. The CRM industry continues to flounder due to high costs
and perceived high
failure rates. Despite thousands of ...
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| http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k |
| Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de
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CRM Vendors Cash In On The Financial Services Industry
| by L. Talarico |
... business product. Janna has developed CRM software for the financial services
industry since
its inception in 1990. Janna's strengths ...
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| http:/.../Research/ResearchHighlights/eCommerce/2000/11/news_analysis/NA_EC_LJT_11_02_00_1.asp - 10k |
| Summary: Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than
around products. This makes a perfect case for
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Integrating Customer Relationship Management through Software As A ...
| by Jim Berkowitz |
... and selection process and one which requires thorough analysis by experienced IT
and business management personnel
along with a CRM industry/product expert. ...
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| http:/.../Research/ResearchHighlights/CRM/2005/12/research_notes/RN_CR_XJB_12_06_05_1.asp - 17k |
| Summary: The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen
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CRM: The Truth, The Whole Truth And Nothing But The Truth(For A ...
| by Dick Lee/Caribou Lake |
... Unfortunately, the vast majority of the CRM industry is focused on process
and technology and
not in alignment with implementer needs. ...
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| http:/.../Research/ResearchHighlights/Crm/2003/02/research_notes/MI_CR_XDL_02_15_03_1.asp - 21k |
| Summary: Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr
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Difficult Conversations: Discussing CRM with Your CEO Part Two ...
| by Glen S. Petersen |
... The CRM industry is largely driven by the voice of technology. As the industry
has matured,
vendor influence has become more pervasive. ...
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| http:/.../Research/ResearchHighlights/CRM/2006/11/research_notes/MI_CR_XGP_11_24_06_1.asp - 22k |
| Summary: A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments.
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Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ ...
| by P.J. Jakovljevic |
... ongoing support for partners and resellers, the strength of the MBS channel, and
the increasingly important
role of Web services in the CRM industry. ...
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| http:/.../Research/ResearchHighlights/Crm/2002/08/research_notes/EN_CR_PJ_08_15_02_1.asp - 24k |
| Summary: While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash
cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy
mosaic
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You Say RFI, I Say Riffy: Why You and Your Vendor Need to Speak ...
... In my blog post Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM Industry
Today, I merrily
“summarized” Glen Petersen’s article A Lexicon for ...
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| blog.technologyevaluation.com/.../2008/01/17/why-you-and-your-vendor-need-to-speak-the-same-language/ - 33k - 2008-01-17 |
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What's in a Name? or Enterprise Systems' Reincarnations (Part I) ...
... The customer size and industry depend on the solutions from the Consona ... in manufacturing
sectors and two customer relationship management (CRM) product lines ...
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| blog.technologyevaluation.com/.../2007/12/11/whats-in-a-name-or-enteprise-systems-reincarnations-part-i/ - 58k - 2007-12-11 |
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CART 
