CRM Industry

TEC Products

Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2

Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM ...

... Petersen takes aim at key buzzwords in the CRM industry, and I thought it’d be worth summarizing his list of the worst offenders–and his thinking about why ... blog.technologyevaluation.com/blog/2007/12/18/the-5-worst-buzzwords-in-the-crm-industry-today/ - 44k - 2007-12-18

A Lexicon for Customer Relationship Management Success

by Glen Petersen ... It is time for the CRM industry to more accurately articulate the implied value proposition of their solutions and for senior management to take a leadership ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XGP_03_08_06_1.asp - 29k Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best men

CRM for the Finance and Banking Industry – Part 1 » The TEC ...

... blamed for faulty systems. CRM-related Challenges Faced by the Financial Services Industry. Financial institutions are facing specific ... blog.technologyevaluation.com/blog/2009/10/08/crm-for-the-finance-and-banking-industry-–-part-1/ - 41k - 2009-10-08

CRM Software Research and Evaluations

... It is hands down the best available tool of its type I have come across in my time working around the CRM industry." Drew Schumacher, CTO Séance Software, Inc ... http://www.technologyevaluation.com/request/crm_softeval.asp - 14k - 2009-09-09

CRM Software Research and Evaluations

... It is hands down the best available tool of its type I have come across in my time working around the CRM industry." Drew Schumacher, CTO Séance Software, Inc ... http://www.technologyevaluation.com/request/crm_whitepaper.asp - 14k - 2009-09-09

CRM Vendors Cash In On The Financial Services Industry

by L. Talarico ... business product. Janna has developed CRM software for the financial services industry since its inception in 1990. Janna's strengths ... http:/.../Research/ResearchHighlights/eCommerce/2000/11/news_analysis/NA_EC_LJT_11_02_00_1.asp - 11k Summary: Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than around products. This makes a perfect case for

Download Enterprise Software MP3 Podcasts

... Paul Greenberg is one of the most influential authors, analysts, and thought leaders in the customer relationship management (CRM) industry today. ... http://www.technologyevaluation.com/download-enterprise-software-mp3-podcasts.lp.html - 19k - 2009-04-02

Paul Greenberg's Experience on the EDGE CRM News, trends and ...

by Paul Greenberg . http:/.../Research/ResearchHighlights/CRM/2008/07/research_notes/PC_CR_PG_07_20_08_1.asp - 2k - 2008-07-20 Summary: Paul Greenberg is one of the most influential authors, analysts, and thought leaders in the customer relationship management (CRM) industry today. Programs focus on news, trends, recommendations, and interviews with CRM luminaries.

CRM for Financial and Insurance Markets: Pivotal CRM for Financial ...

... Pivotal CRM for the financial services industry offers comprehensive, integrated, industry-specific capabilities that increase insight into operational ... http:/.../CRM-for-Financial-and-Insurance-Markets/CDC-Software-Pivotal-CRM-for-Financial-Services.html - 7k - 2009-10-01

You Say RFI, I Say Riffy: Why You and Your Vendor Need to Speak ...

... In my blog post Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM Industry Today, I merrily “summarized” Glen Petersen’s article A Lexicon for ... blog.technologyevaluation.com/.../2008/01/17/why-you-and-your-vendor-need-to-speak-the-same-language/ - 40k - 2008-01-17