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Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite ...
| by Larry Blitz |
... Microsoft needs no introduction. ... co-founded by Oracle's Larry Ellison, is a pioneer
in
web-based, on-demand business software that includes CRM, ERP, and ...
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| http:/.../Research/ResearchHighlights/CRM/2009/05/research_notes/VS_CR_LB_05_15_09_1.asp - 11k |
| Summary: I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft
Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments
and questions at showdown@technologyevaluati
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'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...
| by Randy Garland |
... Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: Oracle R. Garland -
November 22, 2001.
1. Introduction. 2. Oracle's Database. ...
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| http:/.../Research/ResearchHighlights/Crm/2001/11/research_notes/TN_CR_RGG_11_22_01_1.asp - 24k |
| Summary: There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors
embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software, functionality,
and interoperability one could ever ask for.
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'Collaborative Commerce': ERP, CRM, e-Procurement, and SCM Unite! ...
| by Randy Garland |
... Unite! A Series Study R. Garland - September 13, 2001 1. Introduction. 2. ERP
and CRM: Their
trademark functionality. 3. The Big Kahuna. ...
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| http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_13_01_1.asp - 18k |
| Summary: Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement, and
SCM into one coherent system within and between organizations. This is the stuff system integrators dream of.
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What CRM Should Have Taught IT (although not getting the message ...
| by Dick Lee/Caribou Lake |
... Featured Author - Dick Lee - May 1, 2003 1. Introduction. 2. CRM is About
Doing Business. 3.
IT Has To Be About Business. Complete ...
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| http:/.../Research/ResearchHighlights/Crm/2003/05/research_notes/MI_CR_XDL_05_01_03_1.asp - 17k |
| Summary: IT hasn't properly supported CRM because it hasn't understood either its importance or its requirements. The advent of CRM
exacerbated a serious, pre-existing condition, rather than CRM creating the condition. Bottom line-gathering business requirements
for technology support should no longer be IT's pro
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A CRM System Needs A Data Strategy
| by David McNamara |
... Introduction. An underutilized customer relationship management (CRM) system - or
one that cannot
match its owner's expectations - will reflect poorly on both ...
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| http:/.../Research/ResearchHighlights/ExecutiveView/2003/07/research_notes/TN_EV_XDM_07_03_03_1.asp - 16k |
| Summary: A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by
gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy
for actually using that data. Here is an overview of how
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Customer Relationship Management Showdown: Microsoft Dynamics CRM ...
| by Larry Blitz |
... Introduction. ... and customer retention are the lifeblood of any organization, we thought
we’d
take a closer look at three of the leading mid-market CRM solutions ...
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| http:/.../Research/ResearchHighlights/CRM/2008/01/research_notes/VS_CR_LB_01_30_08_1.asp - 11k |
| Summary: For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given
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Customer Relationship Management Showdown: Microsoft Dynamics CRM ...
| by Larry Blitz |
... Introduction. ... and customer retention are the lifeblood of any organization, we thought
we’d
take a closer look at three of the leading mid-market CRM solutions ...
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| http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/VS_CR_LB_09_29_08_1.asp - 11k |
| Summary: For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given
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Scala and Microsoft Become (Not So) Strange CRM Bedfellows
| by P.J. Jakovljevic |
... The market has been well aware of the magnitude that Microsoft has placed on its
CRM product introduction,
whose general availability happened in January ...
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| http:/.../Research/ResearchHighlights/Erp/2003/08/news_analysis/NA_ER_PJ_08_28_03_1.asp - 16k |
| Summary: The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term,
but due to vacillating motives of the participants that compete in the other enterprise applications fields, will it last?
For the time being, Microsoft will likely be content to hel
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If There's One Thing CRM Tells Us: Don't Do PLM the Same Way
| by David Smith |
... 1. Introduction: What Has CRM Got to Do with PLM? 2. Challenge 1: Understand the
Importance of
Integration. ... Introduction: What Has CRM Got to Do with PLM? ...
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| http:/.../Research/ResearchHighlights/PLM/2005/11/research_notes/MI_PL_XDS_11_25_05_1.asp - 21k |
| Summary: Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the 'ifs' and 'hows' of PLM investment.
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Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed ...
| by Randy Garland |
... Introduction. There are a LOT of CRM vendors. If you count the pure-play
Integrated CRM
vendors and niche, or, fill-the-cracks vendors ...
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| http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_05_01_1.asp - 17k |
| Summary: When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate
data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications
that must be integrated? This article compares the
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