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CRM
Customer Relationship Management. Also known as Client Relationship Management (CRM)
SAP
A company providing organizations with enterprise software applications like enterprise resource planning (ERP), customer relationship management (CRM), supplier relationship management (SRM), supply chain management (SCM), and product lifecycle management (PLM). In 2007, SAP acquired Business Objects (BO), the leader of business intelligence (BI) software. (SAP)


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Customer Relationship Management (CRM): SAP CRM by SAP
... SAP CRM has been used in over twenty-five industries including automotive, chemicals,
consumer products, professional services, high tech, and wholesale ...
http:/.../software/500-24062/Customer-Relationship-Management-CRM/SAP-SAP-CRM.html - 3k - 2009-10-01

SAP Finds CRM Partner for Marketing Tools
by P.J. Jakovljevic
... We believe that this partnership will partially fill some gaps within SAP's CRM
product strategy, although no one can discount the painstaking effort in ...
http:/.../Research/ResearchHighlights/BusinessApplications/1999/12/news_analysis/NA_BA_PJ_12_8_99_2.asp - 5k
Summary: On December 6, SAP revealed it had entered into a partnership with Recognition Systems Group of the United Kingdom to add marketing-planning and campaign-management features to its customer-relationship management suite.

SAP Details CRM Plans
by P.J. Jakovljevic
... "CRM will become our major driver for business revenue," SAP chairman Hasso Plattner
said on November 9 at a briefing on SAP's front-office strategy. ...
http:/.../Research/ResearchHighlights/BusinessApplications/1999/11/news_analysis/NA_BA_PJ_11_17_99_2.asp - 5k
Summary: On November 9, SAP outlined its Customer Relationship Management plans in preparation for its product delivery next month. In December the company is expected to launch a telesales application and Internet portal that it hopes will lay the foundation for the full CRM suite rollout early next year.

The Challenges of SAP Relationship and User Recommendations
by P.J. Jakovljevic
... resource planning (ERP) and customer relationship management (CRM) systems. With
the integration provided between TrueComp and the SAP NetWeaver platform ...
http:/.../Research/ResearchHighlights/ERP/2006/12/research_notes/VN_ER_PJ_12_14_06_1.asp - 14k
Summary: The potential of enterprise incentive management systems, as being closely related to human capital management, should not be ignored. This software category promises a fairly rapid and tangible return on investment in addition to its wide range of benefits.

SAP Gives in to CRM (Part Time) Matrimony
by P.J. Jakovljevic
... With this in mind we wouldn't be terribly surprised to see SAP buying Aurum, Baan's
CRM business, for a bargain in the near future. User Recommendations. ...
http:/.../Research/ResearchHighlights/BusinessApplications/2000/05/news_analysis/NA_BA_PJ_05_31_00_1.asp - 13k
Summary: On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific CRM solutions.

SAP AG - ERP Leader with a 'New Dimension'
by P.J. Jakovljevic
... initially includes independent business applications for Supply Chain Management
(SCM) - ("SAP APO"), Client Relationship Management (CRM) - ("SAP Sales", "SAP ...
http:/.../Research/ResearchHighlights/BusinessApplications/1999/08/research_notes/VN_BA_PJ_9_99_2.asp - 14k
Summary: Today, SAP is in the process of completing one of its most aggressive new product launches in its history by introducing its 'New Dimension' products line, which initially includes independent business applications for Supply Chain Management, Client Relationship Management (CRM, Business Intelligence (B

PeopleSoft buys CRM specialist Vantive for $433 Million
by P.J. Jakovljevic
... The first is the over 12 month lag in delivering its CRM product suite. Second,
a new version of SAP APO (supply chain demand planning and advanced scheduling ...
http:/.../Research/ResearchHighlights/BusinessApplications/1999/10/news_analysis/NA_BA_PJ_10_20_99_2.asp - 6k
Summary: Business applications vendor PeopleSoft took aim at the customer relationship management (CRM) market on October 11 as it announced plans to buy Vantive, a maker of CRM software. The stock-for-stock deal, valued at $433 million, gives PeopleSoft a comprehensive electronic-business solution designed to he

On-demand Product Life Cycle Management: Not Just for Small to ...
by Michael Bittner
... Though Salesforce.com has been the most successful innovator of SaaS for
CRM, SAP has just released an on-demand CRM service. It ...
http:/.../Research/ResearchHighlights/PLM/2006/03/research_notes/TU_PL_MB_03_06_06_1.asp - 14k
Summary: Product lifecycle management (PLM) is set to transition to an on-demand model. On-demand models are quicker and cheaper to deploy, but software providers must gain user enterprises' trust before on-demand PLM really takes off.

SAP Remains Vital Amid Ailing Market And Internal Adjustments Part ...
by P.J. Jakovljevic
... Existing SAP users should evaluate maturing SAP CRM, SAP PLM, SAP BI and SAP SCM
functionality against their best-of-breed investments notwithstanding. ...
http:/.../Research/ResearchHighlights/Erp/2002/02/news_analysis/NA_ER_PJ_02_26_02_1.asp - 15k
Summary: SAP's focus on delivering a portal as an overlaying personalized user interface may proved to be a crucial bet, as an intuitive portal might prove to be a simple an effective way to integrate information from disparate systems.

SAP - A Humble Giant From The Reality Land? Part 2: Expanding ...
by P.J. Jakovljevic
... One option is to deploy mySAP CRM independent of other SAP products. This
option enables non-SAP customers to benefit from mySAP CRM. ...
http:/.../ResearchHighlights/BusinessApplications/2001/08/research_notes/EN_BA_PJ_08_01_01_1.asp - 18k
Summary: During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market malaise. SAP touts a multi-pronged answer to prevailing heterogeneous IT environments. The company is staking its future on five pillars - exchanges, portals and the three extended




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