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Customer Relationship Management (CRM): SAP CRM by SAP
... SAP CRM has been used in over twenty-five industries including automotive, chemicals,
consumer products, professional services, high tech, and wholesale ...
http:/.../software/500-24062/Customer-Relationship-Management-CRM/SAP-SAP-CRM.html - 4k - 2009-06-16

SAP Finds CRM Partner for Marketing Tools
by P.J. Jakovljevic
... We believe that this partnership will partially fill some gaps within SAP's CRM
product strategy, although no one can discount the painstaking effort in ...
http:/.../Research/ResearchHighlights/BusinessApplications/1999/12/news_analysis/NA_BA_PJ_12_8_99_2.asp - 4k - 1999-12-08
Summary: On December 6, SAP revealed it had entered into a partnership with Recognition Systems Group of the United Kingdom to add marketing-planning and campaign-management features to its customer-relationship management suite.

SAP Details CRM Plans
by P.J. Jakovljevic
... ÿþ SAP Details CRM Plans PJ Jakovljevic - November 17, 1999. Event Summary.
"CRM will become our major driver for business revenue ...
http:/.../Research/ResearchHighlights/BusinessApplications/1999/11/news_analysis/NA_BA_PJ_11_17_99_2.asp - 4k - 1999-11-17
Summary: On November 9, SAP outlined its Customer Relationship Management plans in preparation for its product delivery next month. In December the company is expected to launch a telesales application and Internet portal that it hopes will lay the foundation for the full CRM suite rollout early next year.

SAP Gives in to CRM (Part Time) Matrimony
by P.J. Jakovljevic
... ÿþSAP Gives in to CRM (Part Time) Matrimony PJ Jakovljevic - May 31, 2000
Event Summary. On May 2, SAP AG, the leading provider ...
http:/.../Research/ResearchHighlights/BusinessApplications/2000/05/news_analysis/NA_BA_PJ_05_31_00_1.asp - 12k - 2000-05-31
Summary: On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific CRM solutions.

SAP AG - ERP Leader with a "New Dimension"
by P.J. Jakovljevic
... initially includes independent business applications for Supply Chain Management
(SCM) - ("SAP APO"), Client Relationship Management (CRM) - ("SAP Sales", "SAP ...
http:/.../Research/ResearchHighlights/BusinessApplications/1999/08/research_notes/VN_BA_PJ_9_99_2.asp - 13k - 1999-09-01
Summary: Today, SAP is in the process of completing one of its most aggressive new product launches in its history by introducing its

PeopleSoft buys CRM specialist Vantive for $433 Million
by P.J. Jakovljevic
... The first is the over 12 month lag in delivering its CRM product suite. Second,
a new version of SAP APO (supply chain demand planning and advanced scheduling ...
http:/.../Research/ResearchHighlights/BusinessApplications/1999/10/news_analysis/NA_BA_PJ_10_20_99_2.asp - 5k - 1999-10-20
Summary: Business applications vendor PeopleSoft took aim at the customer relationship management (CRM) market on October 11 as it announced plans to buy Vantive, a maker of CRM software. The stock-for-stock deal, valued at $433 million, gives PeopleSoft a comprehensive electronic-business solution designed to he

SAP Remains Vital Amid Ailing Market And Internal Adjustments Part ...
by P.J. Jakovljevic
... Existing SAP users should evaluate maturing SAP CRM, SAP PLM, SAP BI and SAP SCM
functionality against their best-of-breed investments notwithstanding. ...
http:/.../Research/ResearchHighlights/Erp/2002/02/news_analysis/NA_ER_PJ_02_26_02_1.asp - 14k - 2002-02-26
Summary: SAP's focus on delivering a portal as an overlaying personalized user interface may proved to be a crucial bet, as an intuitive portal might prove to be a simple an effective way to integrate information from disparate systems.

On-demand Product Life Cycle Management: Not Just for Small to ...
by Michael Bittner
... Though Salesforce.com has been the most successful innovator of SaaS for
CRM, SAP has just released an on-demand CRM service. It ...
http:/.../Research/ResearchHighlights/PLM/2006/03/research_notes/TU_PL_MB_03_06_06_1.asp - 14k - 2006-03-06
Summary: Product lifecycle management (PLM) is set to transition to an on-demand model. On-demand models are quicker and cheaper to deploy, but software providers must gain user enterprises' trust before on-demand PLM really takes off.

SAP - A Humble Giant From The Reality Land? Part 2: Expanding ...
by P.J. Jakovljevic
... One option is to deploy mySAP CRM independent of other SAP products. This
option enables non-SAP customers to benefit from mySAP CRM. ...
http:/.../ResearchHighlights/BusinessApplications/2001/08/research_notes/EN_BA_PJ_08_01_01_1.asp - 17k - 2001-08-01
Summary: During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market malaise. SAP touts a multi-pronged answer to prevailing heterogeneous IT environments. The company is staking its future on five pillars - exchanges, portals and the three extended

To Gain Market Share in the Mid-Market, SAP Leaves No Stone ...
by Kevin Ramesan
... SAP's CRM strategy is SAP's supply chain management strategy, is SAP's ERP strategy,
is SAP's global strategy. ... SAP Best Practices for CRM includes: ...
http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/VN_CR_KR_06_30_03_1.asp - 15k - 2003-06-30
Summary: The star above small and medium businesses (SMB) has never been so bright. CRM solution vendors are courting this market segment extensively. This is the second of a series of articles that look at strategies deployed by major enterprise solution vendors to attract the SMB decision makers and whether t

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