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Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2

CRM Software Research and Evaluations

... Testimonials. "As an industry “insider” and someone who has logged over 250 CRM case studies over the past 5 years, I know the value of asking the right ... http://www.technologyevaluation.com/request/crm_softeval.asp - 14k - 2009-09-09

CRM Software Research and Evaluations

... Testimonials. "As an industry “insider” and someone who has logged over 250 CRM case studies over the past 5 years, I know the value of asking the right ... http://www.technologyevaluation.com/request/crm_whitepaper.asp - 14k - 2009-09-09

CRM Software Research and Evaluations

... Vendor White Papers Related to Customer Relationship Management (CRM) (on www.tecwhitepapers.com). ... News Related to Customer Relationship Management (CRM). ... http://www.technologyevaluation.com/request/sre_crm_1.asp - 44k - 2009-09-09

Compare CRM Software

... Access to a Detailed Report on the strengths and weaknesses of your shortlisted CRM solutions; Download vendor White Papers and Case Studies. ... http://www.technologyevaluation.com/ppc/request/evaluation-crmus.asp - 8k - 2009-09-09

CRM, Success, and Best Practices: A Wake Up Call Part Two ...

by Glen S. Petersen ... Specifically, several statistically-based studies consistently identified a relationship regarding the existence of a coherent CRM strategy with success. ... http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_22_04_1.asp - 25k Summary: To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture consistent with CRM can lead to a deployment strategy

CRM, Success, and Best Practices: A Wake Up Call Part One ...

by Glen S. Petersen ... Given that the objective of CRM is to improve long-term profitability, these statistically-based studies provide a consistent message to user organizations ... http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly de

CRM: The Truth, The Whole Truth And Nothing But The Truth(For A ...

by Dick Lee/Caribou Lake ... from a desire by some CRM professionals to cut through the ubiquitous claims and counterclaims surrounding CRM, many germinating from "studies" conducted by ... http:/.../Research/ResearchHighlights/Crm/2003/02/research_notes/MI_CR_XDL_02_15_03_1.asp - 21k Summary: Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative to being forewarned may be leaping into enterpr

Why Reader Complaints May Be the Most Useful Part of Your Day » ...

... the white paper is very much a high-level overview of CRM functionality, however ... Similarly, the case studies on our site are useful at the research stage, and ... blog.technologyevaluation.com/.../02/27/why-reader-complaints-may-be-the-most-useful-part-of-your-day/ - 41k - 2008-02-27

Tips for Researching Enterprise Solutions » The TEC Blog

... Case studies are a good start point to see whether a vendor is aware of issues ... If you’ve read up on Microsoft Dynamics CRM 4.0 and think it’s the solution ... blog.technologyevaluation.com/blog/2008/05/30/tips-for-researching-enterprise-solutions/ - 44k - 2008-05-30

PeopleSoft Annuncio-es Continuation Of Its Shopping Spree

by P.J. Jakovljevic ... customers as of today will mean some time for delivering referenceable case studies to prove ... it recently acquired in order to fill the gaps in its CRM and e ... http:/.../Research/ResearchHighlights/Erp/2002/01/news_analysis/NA_ER_PJ_01_25_02_1.asp - 13k Summary: While PeopleSoft has added yet another bit of weight to its applications portfolio with the acquisition of Annuncio, potentially earning thereby the ability to manage marketing campaigns and track individual customer's interactions across online and off-line channels, one is to wait and see how quickly a