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TEC Products
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CRM, Success, and Best Practices: A Wake Up Call Part Two ...
| by Glen S. Petersen |
... Specifically, several statistically-based studies consistently identified a
relationship regarding the
existence of a coherent CRM strategy with success. ...
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| http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_22_04_1.asp - 25k - 2004-10-22 |
| Summary: To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a culture
consistent with CRM can lead to a deployment strategy
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CRM, Success, and Best Practices: A Wake Up Call Part One ...
| by Glen S. Petersen |
... Given that the objective of CRM is to improve long-term profitability, these
statistically-based studies
provide a consistent message to user organizations ...
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| http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k - 2004-10-21 |
| Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de
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CRM: The Truth, The Whole Truth And Nothing But The Truth(For A ...
| by Dick Lee/Caribou Lake |
... from a desire by some CRM professionals to cut through the ubiquitous claims and
counterclaims surrounding
CRM, many germinating from "studies" conducted by ...
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| http:/.../Research/ResearchHighlights/Crm/2003/02/research_notes/MI_CR_XDL_02_15_03_1.asp - 21k - 2003-02-15 |
| Summary: Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr
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Why Reader Complaints May Be the Most Useful Part of Your Day » ...
... the white paper is very much a high-level overview of CRM functionality, however ...
Similarly,
the case studies on our site are useful at the research stage, and ...
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| blog.technologyevaluation.com/.../02/27/why-reader-complaints-may-be-the-most-useful-part-of-your-day/ - 40k - 2008-02-27 |
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Tips for Researching Enterprise Solutions » The TEC Blog
... Case studies are a good start point to see whether a vendor is aware of issues ... If
you’ve
read up on Microsoft Dynamics CRM 4.0 and think it’s the solution ...
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| blog.technologyevaluation.com/blog/2008/05/30/tips-for-researching-enterprise-solutions/ - 43k - 2008-05-30 |
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PeopleSoft Annuncio-es Continuation Of Its Shopping Spree
| by P.J. Jakovljevic |
... customers as of today will mean some time for delivering referenceable case studies
to prove ...
it recently acquired in order to fill the gaps in its CRM and e ...
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| http:/.../Research/ResearchHighlights/Erp/2002/01/news_analysis/NA_ER_PJ_01_25_02_1.asp - 13k - 2002-01-25 |
| Summary: While PeopleSoft has added yet another bit of weight to its applications portfolio with the acquisition of Annuncio, potentially
earning thereby the ability to manage marketing campaigns and track individual customer's interactions across online and off-line
channels, one is to wait and see how quickly a
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A New Customer Relationship Management Framework: Twenty-first ...
| by Paul Greenberg |
... 8 percent are, with 55 percent intending to, according to multiple studies recently
released ...
as useful as it once was, which means that traditional CRM ways of ...
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| http:/.../Research/ResearchHighlights/CRM/2006/09/research_notes/MN_CR_XPG_09_21_06_1.asp - 16k - 2006-09-21 |
| Summary: The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer.
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Trends Affecting Manufacturers and ERP
| by Dr. Scott Hamilton |
... Drawing on case studies from Dr. Scott Hamilton's first-hand experience in consulting ...
Supply Chain Management; Customer-Oriented Strategies and CRM; JIT and Lean ...
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| http:/.../Research/ResearchHighlights/Erp/2003/10/research_notes/TN_ER_XSC_10_06_03_1.asp - 22k - 2003-10-06 |
| Summary: The evolution of ERP systems has been driven by the emergence of new business practices and information technologies. These
have been supported by the growing maturity of the manufacturing profession, and by the evolving development of commercially
available software packages. This is an excerpt from the
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Book review: Small and Medium-sized Enterprises and the ...
... Through case studies and surveys from several countries the book can help the reader
better understand
how organizations have been adapting to regulations and ...
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| blog.technologyevaluation.com/.../ - 51k - 2009-03-26 |
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SaaS-ing the Manufacturing Opportunity
| by P.J. Jakovljevic |
... differences between the two may refer to Research/ResearchHighlights/CRM/2006/03 ...
Most recent
studies by analysts from Gartner, AMR Research, Aberdeen, Saugatuck ...
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| http:/.../Research/ResearchHighlights/ERP/2007/12/research_notes/TN_ER_PJ_12_14_07_1.asp - 22k - 2007-12-14 |
| Summary: The software as a service (SaaS) delivery model is here to stay, and most vendors have noticed. Recently, the endorsement
for SaaS in the realm of manufacturing enterprise resource planning has come from a veteran vendor and SaaS pioneer.
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CART 
