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CRM Evaluation Center

Nov 9, 2009
Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
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SAP Details CRM Plans ( Pages)
by P.J. Jakovljevic
Nov 17, 1999 Abstract : On November 9, SAP outlined its Customer Relationship Management plans in preparation for its product delivery next month. In December the company is expected to launch a telesales application and Internet portal that it hopes will lay the foundation for the full CRM suite rollout early next year.
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Comparison of ERP and CRM Markets' Life cycle Snapshots ( Pages)
by P.J. Jakovljevic
Jan 31, 2004 Abstract : Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and have long been trying to expand their product offering in tune with the ever-changing trends and requirements of the new collaborative economy. The need for providing a full, comprehensive CRM suite rather than an individual solution or a bundle of point solutions for each distinct CRM area remains firm, and will urge further market consolidation.
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MicroStrategy Manages Your Customer Relationships And Its Own ( Pages)
by L. Talarico
Dec 15, 2000 Abstract : MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.
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Clarity of Vision: Clarify Sold to Amdocs by Nortel ( Pages)
by Randy Garland
Oct 26, 2001 Abstract : Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify business for US $200 million. Nortel is jettisoning business units that are not in line with its current vision. Who is Amdocs, and what do they plan to do with their newly-acquired CRM suite?
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The Many Faces of PLM Part Two: The Future of the PLM Suite ( Pages)
by Jim Brown
Dec 30, 2003 Abstract : The future of the PLM Suite will include more applications that cover product-related functionality and further expand the benefits available. As the PLM Suite matures, companies will benefit from increased functionality and increased integration between business processes. The ultimate expression of this more mature solution will result in a broad suite of focused, integrated applications that leverage a core of unified, structured product data - the PLM Platform.
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When You Realized the Need for a Unified View of Your Customers, that is E.piphany ( Pages)
by L. Talarico
Aug 16, 2000 Abstract : E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information with traditional CRM functionality to provide advances in personalization and campaign management.
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Oracle Product Showdown! JD Edwards EnterpriseOne vs. E-Business Suite ( Pages)
by Neil Stolovitsky
Sep 12, 2007 Abstract : In JD Edwards EnterpriseOne and E-Business Suite, Oracle has two of the most popular enterprise solutions available in the marketplace today. To compare these two Oracle products, we looked at six standard enterprise resource planning (ERP) modules: supply chain management, distribution process management, web commerce, human resources, financials, and product technology. To eliminate any chance of bias and to ensure a level playing field, all 3,214 criteria that make up these six modules (and their submodules) in our ERP Evaluation Center were given equal weight and priority…
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BPM Showdown! Oracle's Hyperion System 9 vs. OutlookSoft vs. Cartesis Suite ( Pages)
by Lyndsay Wise
May 30, 2007 Abstract : I'm Lyndsay Wise, senior research analyst at Technology Evaluation Centers. Welcome to another in TEC's series of enterprise software Showdowns. Today's Showdown pits three of the top business performance management (BPM) vendors against each other in a head-to-head contest: Hyperion System 9 vs. OutlookSoft vs. Cartesis Suite! We hope you find this Showdown helpful and informative, and invite your comments and questions.
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The Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated, Best-of-breed? (3 Pages)
by Hans Mercx
Mar 19, 2007 Abstract : Organizations are looking for self-service models to manage their internal and external content. Content management systems are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated, best-of-breed point solution?
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