CRM Suite

TEC Products

Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2

Siebel Enters Smaller Markets in a Big Way

by L. Talarico ... User Recommendations. Mid-market firms considering the implementation of a full CRM suite should certainly consider the eBusiness 2000 MidMarket Edition. ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_LJT_08_21_00_1.asp - 8k - 2000-08-21 Summary: Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product promises mid-size businesses a more affordable, scaled down version of Siebel’s top tier application suite.

Marquee Vendors Partner for Deepening Inherent CRM and BI Links

by P.J. Jakovljevic ... However, it started to develop products as a multichannel CRM suite vendor, intruding even into the dubious partner relationship management (PRM) realm (see ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/EN_CR_PJ_08_17_05_1.asp - 15k - 2005-08-17 Summary: Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building alliances in order to gain market share and il

Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line

by Kevin Ramesan and Katarina Novatzki ... Maximizer Enterprise 8 is available in two flavors: the CRM suite that uses a traditional Windows client and an e-CRM suite that relies on browsers. ... http:/.../Research/ResearchHighlights/Crm/2004/09/research_notes/PN_CR_KR_09_23_04_1.asp - 16k - 2004-09-23 Summary: TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in a three-module structure that continues to compete in the demanding

Customer Relationship Management (CRM): Aplicor by Aplicor Inc.

... The Aplicor software solution is an integrated, wireless, and web-based CRM suite that includes sales force automation (SFA), marketing automation, project ... http:/.../software/500-21146/Customer-Relationship-Management-CRM/Aplicor-Inc-Aplicor.html - 3k - 2009-06-16

Lipstream Speaks to Kana

by L. Talarico ... User Recommendations. Firms evaluating the purchase of a CRM suite should strongly consider using service representatives to assist their online customers. ... http:/.../Research/ResearchHighlights/eCommerce/2000/09/news_analysis/NA_EC_LJT_09_06_00_1.asp - 9k - 2000-09-06 Summary: Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

Oracle Flying High on Q3 Report: Is Gold All That Glitters?

by P.J. Jakovljevic ... Oracle's functional scope has been significantly increased, particularly with its CRM suite that is envisioned to be integrated with the back-office. ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/04/news_analysis/NA_BA_PJ_04_24_00_1.asp - 13k - 2000-04-24 Summary: On March 15, shares of Oracle surged after the company plowed past Wall Street estimates and reported strong database software sales fueling a solid third-quarter profit. However, Oracle has also confirmed that it is refocusing its European applications division and has hinted that it may reduce the unit

A Customer Relationship Management Solution Aims To Cover all the ...

by Osman Baig and Shahid Hannan ... solutions. Surado aims to provide a complete CRM suite, rather than a modularized solution targeted towards departmental delivery. Its ... http:/.../Research/ResearchHighlights/CRM/2006/08/research_notes/PN_CR_OB_08_17_06_1.asp - 29k - 2006-08-17 Summary: Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... One reason for this is the ability of large packaged ERP or CRM suite providers to slow or even stall enterprise applications buying decisions even well before ... http:/.../Research/ResearchHighlights/Crm/2004/05/research_notes/TU_CR_PJ_05_15_04_1.asp - 24k - 2004-05-15 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market

Should Uniqueness Vouch For Marketing Automation Niche Players?

by P.J. Jakovljevic ... One reason thereof is the phenomenon of large packaged ERP and/or CRM suite providers to slow or even stall enterprise applications buying decisions even well ... http:/.../Research/ResearchHighlights/Crm/2003/06/news_analysis/NA_CR_PJ_06_28_03_1.asp - 29k - 2003-06-28 Summary: Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with proven quick payback may prove the fact that the marketing automation point providers with a differentiating value proposition and with immaculate execution may prevail the onslaug

Sales Force Automation (SFA): Aplicor by Aplicor Inc.

... The Aplicor software solution is an integrated, wireless, and web-based CRM suite that includes sales force automation (SFA), marketing automation, project ... http:/.../software/525-21468/Sales-Force-Automation-SFA/Aplicor-Inc-Aplicor.html - 3k - 2009-06-16