TEC Products

Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2

TEC: Customer Relationship Management (CRM) Evaluation Center

... Simply installing a CRM system is only the beginning. Successful implementations start with a carefully defined organization-wide CRM strategy. ... http://crm.technologyevaluation.com/index.asp - 55k - 2007-11-26

Comparison of ERP and CRM Markets' Life cycle Snapshots

by P.J. Jakovljevic ... ÿþ Comparison of ERP and CRM Markets' Life cycle ... of large organizations, Microsoft CRM 1.2 supports Microsoft Windows Server System 2003, Microsoft ... http:/.../Research/ResearchHighlights/Crm/2004/01/research_notes/TU_CR_PJ_01_31_04_1.asp - 29k Summary: Today's enterprise applications are required as a matter of course to address more than the processes taking place within the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and have long been trying to expand their product offering in tu

Integrating Customer Relationship Management and Service ...

by P.J. Jakovljevic ... when an automated voice response system to which ... along with its relationship to CRM and service ... and to start your own custom solution comparison, please visit. ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_07_07_1.asp - 16k Summary: The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

Customer Relationship Management Showdown: Microsoft Dynamics CRM ...

by Larry Blitz ... The system then compares your priorities against the vendor responses to produce a ... our CRM Evaluation Center to conduct your fast, free custom CRM comparison. ... http:/.../Research/ResearchHighlights/CRM/2008/01/research_notes/VS_CR_LB_01_30_08_1.asp - 11k Summary: For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given

Peregrine Polishes the Old In-Out-and-In-between

by D. Geller ... complete, ServiceCenter passes a completion notice to the main CRM system, which closes ... requirements, can add points to Peregrine in a pre-purchase comparison. ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_DPG_08_24_00_1.asp - 9k Summary: Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones. In addition, the company will develop packaged integration solutions between its own products and market leading ERP and CRM solutions.

CRM: The Truth, The Whole Truth And Nothing But The Truth(For A ...

by Dick Lee/Caribou Lake ... Although we have no benchmark data for comparison, that percentage is ... right for them—and advertising claims aside, no CRM software system is right ... http:/.../Research/ResearchHighlights/Crm/2003/02/research_notes/MI_CR_XDL_02_15_03_1.asp - 21k Summary: Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative to being forewarned may be leaping into enterpr

The Complexities of Quote-to-order and Possible Solutions

by P.J. Jakovljevic ... A side-by-side asset comparison is available. ... most enterprises do not have an effective method of connecting a customer identified through its CRM system to a ... http:/.../Research/ResearchHighlights/CRM/2007/11/research_notes/TU_CR_PJ_11_12_07_1.asp - 25k Summary: It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers and the Internet, new possibilities for reaching manufacturing clients have opened up, and new sales opportunities have become available.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... the phone, while for an IVR system, it could ... stream data, e-service usage logs, CRM analytics, analytic ... start your own custom solution comparison, please visit. ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 17k Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

Welcome to BI Showdown: Oracle Hyperion System 9 vs. Microsoft ...

by Lyndsay Wise ... HERE FOR YOUR OWN FREE CUSTOM BI COMPARISON. ... Exact Business Analytics, Oracle's Hyperion System 9, and ... and customer relationship management (CRM)-based, whereas ... http:/.../ResearchHighlights/BusinessIntelligence/2007/09/research_notes/VS_BI_LW_09_26_07_1.asp - 17k Summary: I'm Lyndsay Wise, senior research analyst at Technology Evaluation Centers. Welcome to another in TEC's series of enterprise software Vendor Showdowns. Today's Showdown pits three of the top business intelligence (BI) vendors against each other in a head-to-head contest: Oracle's Hyperion System 9 vs. Mi

Comparing Software Comparison Sites » The TEC Blog

... ITerating adds something of a meta-rating system too, letting you vote on whether ... wide group of people could be contributing their knowledge to the comparison. ... blog.technologyevaluation.com/blog/2007/10/02/comparing-software-comparison-sites/ - 35k - 2007-10-02