TEC Products

Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2 Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/

A CRM System Needs A Data Strategy

by David McNamara ... ÿþA CRM System Needs A Data Strategy Featured Author - David McNamara - July 3, 2003 1. Introduction. 2. Supporting Acquisition. 3. Guiding The Strategy. ... http:/.../Research/ResearchHighlights/ExecutiveView/2003/07/research_notes/TN_EV_XDM_07_03_03_1.asp - 16k - 2003-07-03 Summary: A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy for actually using that data. Here is an overview of how

Ask the Experts: Is Hosted CRM Really the Right Option for You? » ...

... But when they grow and capable of maintaining their own resources the CRM system should provide that flexability to own the solution in a later date. ... blog.technologyevaluation.com/.../05/12/ask-the-experts-is-hosted-crm-really-the-right-option-for-you/ - 41k - 2008-05-12

CRM 101 » The TEC Blog

... Aware Of It’s all fine and good to implement a CRM system, but there a few things you should know if you don’t want to be blindsided by a CRM catastrophe: ... blog.technologyevaluation.com/blog/2008/01/07/crm-101/ - 33k - 2008-01-07

Welcome to the CRM Mid-Market Abyss-PeopleSoft

by Kevin Ramesan ... An SME is not big, mature, resource-rich, capital-comfortable, or very knowledgeable about what CRM system it wants. Vendors identify ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/VN_CR_KR_06_26_03_1.asp - 15k - 2003-06-26 Summary: As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural and functional differences are well understood and

Web-enabled Sales Tactics

by Emmett Holt ... By integrating this information with the CRM system, sales people would have access to this list of high probability suspects to further research off-line. ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XEH_03_31_06_1.asp - 17k - 2006-03-31 Summary: The Internet has changed the buying process for enterprise level solutions and sales departments must learn to adapt to today's self-directed buyer. The new, competitive sales high ground is to effectively manage a convenient on-line/off-line buy cycle experience at every point of contact.

Why Reader Complaints May Be the Most Useful Part of Your Day » ...

... “For a title ‘CRM Functionality’ I expected a thorough discussion of the what to look for in the various pillars of a CRM system. ... blog.technologyevaluation.com/.../02/27/why-reader-complaints-may-be-the-most-useful-part-of-your-day/ - 35k - 2008-02-27

SaaSy Discussions (Part I) » The TEC Blog

... Most companies will still say that they have never had a great CRM system and that their CRM implementation never quite hit the mark. ... blog.technologyevaluation.com/blog/2008/04/11/saasy-discussions-part-i/ - 45k - 2008-04-11

TEC: Customer Relationship Management (CRM) Evaluation Center

... Simply installing a CRM system is only the beginning. Successful implementations start with a carefully defined organization-wide CRM strategy. ... http://crm.technologyevaluation.com/index.asp - 55k - 2007-11-26

Vertical Marketing, Inc

... in 1987. We focus exclusively on Customer Relationship Management (CRM) system implementation and support. Our core competencies ... http:/.../showcases/technology-Directory/D/16646/Vertical-Marketing-Inc.html - 9k - 2008-10-01

When You Realized the Need for a Unified View of Your Customers ...

by L. Talarico ... Although these niche products may not easily integrate with other parts of a different vendor's CRM system, they are smaller products that carry less ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_LJT_08_16_00_1.asp - 7k - 2000-08-16 Summary: E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information with traditional CRM functionality to provide advances in personalization and campaign management.