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Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2

A CRM System Needs A Data Strategy

by David McNamara ... CRM System Needs A Data Strategy Featured Author - David McNamara - July 3, 2003 1. Introduction. 2. Supporting Acquisition. 3. Guiding The Strategy. ... http:/.../Research/ResearchHighlights/ExecutiveView/2003/07/research_notes/TN_EV_XDM_07_03_03_1.asp - 16k Summary: A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy for actually using that data. Here is an overview of how

Customer Relationship Management Strategies Part One: Changing ...

by Mike Holland and Trinh Abrell ... Mid-market companies can especially benefit from a CRM system because they have the agility of a small business and are resource-rich enough to tackle sweeping ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_14_05_1.asp - 14k Summary: Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However, without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success and full potential from their CRM system.

Welcome to the CRM Mid-Market Abyss-PeopleSoft

by Kevin Ramesan ... An SME is not big, mature, resource-rich, capital-comfortable, or very knowledgeable about what CRM system it wants. Vendors identify ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/VN_CR_KR_06_26_03_1.asp - 15k Summary: As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural and functional differences are well understood and

CRM 101 » The TEC Blog

... Aware Of It’s all fine and good to implement a CRM system, but there a few things you should know if you don’t want to be blindsided by a CRM catastrophe: ... blog.technologyevaluation.com/blog/2008/01/07/crm-101/ - 39k - 2008-01-07

Customer Relationship Management (CRM): Clientele CRM.NET by ...

... Clientele from Epicor Software is an integrated CRM system. Clientele ... Clientele from Epicor Software is an integrated CRM system. Clientele ... http:/.../software/500-21153/Customer-Relationship-Management-CRM/Epicor-Clientele-CRM-NET.html - 4k - 2009-10-01

SBS Group

... crm software, crm software, crm software crm system, crm system, crm system microsoft crm partner, microsoft crm partner, microsoft crm partner process ... http://directory.technologyevaluation.com/profile.aspx?vid=17784 - 5k

Customer Relationship Management Strategies Part Four: Strategies ...

by Mike Holland and Trinh Abrell ... there of. Once you've identified your goals, compare those numbers to the investment you've made in your CRM system. Create a return ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_17_05_1.asp - 25k Summary: Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics will create a smooth running CRM machine in your compan

Why Reader Complaints May Be the Most Useful Part of Your Day » ...

... “For a title ‘CRM Functionality’ I expected a thorough discussion of the what to look for in the various pillars of a CRM system. ... blog.technologyevaluation.com/.../02/27/why-reader-complaints-may-be-the-most-useful-part-of-your-day/ - 41k - 2008-02-27

Customer Relationship Management Strategies Part Three: Achieving ...

by Mike Holland and Trinh Abrell ... The good news is that your CRM system has a combination of applications that will assist you with easily managing the CRM business cycle (CRMBC) process and ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_16_05_1.asp - 20k Summary: Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates sales, service, and customer satisfaction, will help you realize the benefits of a CRM system.

SaaSy Discussions (Part I) » The TEC Blog

... Most companies will still say that they have never had a great CRM system and that their CRM implementation never quite hit the mark. ... blog.technologyevaluation.com/blog/2008/04/11/saasy-discussions-part-i/ - 54k - 2008-04-11