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CRM in Retail


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CRM
Customer Relationship Management. Also known as Client Relationship Management (CRM)


Looking for content related to CRM in Retail
TEC Products
Customer Relationship Management (CRM) Evaluation Center
http://crm.technologyevaluation.com/
Retail Software Evaluation Reports
http://rfp.technologyevaluation.com/rfi.asp?catid=RSE
Customer Relationship Management (CRM) Software Evaluation Reports
http://rfp.technologyevaluation.com/rfi.asp?catid=CRM

Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part III) ...
... down side, the merger does not involve purely complementary product sets, because
there is overlap in key products such as POS, merchandizing and retail CRM. ...
blog.technologyevaluation.com/.../04/02/is-epicor-poised-to-rule-the-mid-market-retail-sector-part-iii/ - 52k - 2008-04-02

Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part I) » ...
... The services suite includes opportunity and bid management, CRM, resource management,
and ... for about $120 million), Epicor acquired CRS Retail Technology Group ...
blog.technologyevaluation.com/.../01/24/is-epicor-poised-to-rule-the-mid-market-retail-sector-part-i/ - 50k - 2008-01-24

Ingredients of a Comprehensive Retail Suite for SMBs » The TEC ...
... Key areas for retail in a CRM solution: sales pipeline forecasting; contract
management; customer loyalty management; lead management; ...
blog.technologyevaluation.com/blog/2009/07/24/ingredients-of-a-comprehensive-retail-suite-for-smbs/ - 46k - 2009-07-24

Social Networks: How They're Turning CRM Upside Down
by Wayne Thompson
... He regularly writes for publications such as CRM Magazine, SearchCRM.com, CRMGuru,
and The New York Times. ... The retail industry is another one that has a ...
http:/.../Research/ResearchHighlights/CRM/2007/10/research_notes/PC_CR_WT_10_24_07_1.asp - 18k
Summary: Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social n

Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part II) ...
... uses secure publish/subscriber-based technology to allow retail chains with ...
Epicor/CRS RetailCRM is a customer relations management (CRM) solution based on ...
blog.technologyevaluation.com/.../02/04/is-epicor-poised-to-rule-the-mid-market-retail-sector-part-ii/ - 50k - 2008-02-04

Marquee Vendors Partner for Deepening Inherent CRM and BI Links
by P.J. Jakovljevic
... Martini then narrowed its focus to only two industries—retail and manufacturing.
In 2004, the company backpedaled its positioning as a CRM suite provider to ...
http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/EN_CR_PJ_08_17_05_1.asp - 16k
Summary: Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building alliances in order to gain market share and il

Microsoft Retail Systems
by Caroline Lam
... register management, inventory management, customer relationship management (CRM),
and report and ... Microsoft's late entry into the mature retail software market ...
http:/.../Research/ResearchHighlights/retail/2006/08/research_notes/PN_RT_CL_08_31_06_1.asp - 26k
Summary: Microsoft Point of Sale and Microsoft Retail Management System provide a complete point of purchase solution suite for small and midsize specialty retail businesses. Released in 2005, Microsoft Point of Sale has enabled Microsoft to further penetrate the retail market.

Retail Systems: A Primer
by Caroline Lam
... Nonetheless, regardless of the type of retail business, all retailers have some
business ... the core components of an MMS, while financial, SCM, ERP, CRM, and WMS ...
http:/.../Research/ResearchHighlights/ERP/2006/03/research_notes/TU_ER_CL_03_13_06_1.asp - 19k
Summary: The core components of a retail information system are inventory management, inventory optimization, revenue management, sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise resource planning, customer relationship management, and war

Business Management International
... BMI''s expertise covers the full spectrum of Distribution, Manufacturing, Service
Sector, CRM, Retail, EDI, CRM, E-Commerce, and Wireless Communications. ...
http://directory.technologyevaluation.com/profile.aspx?vid=9749 - 5k

Alenu IT Business Solutions
... Singapore Microsoft Dynamics CRM, Singapore Microsoft Dynamics CRM Singapore Microsoft ...
POS systems, Singapore POS systems Singapore Retail System, Singapore ...
http://directory.technologyevaluation.com/profile.aspx?vid=18104 - 8k




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