Great Plains – Getting Greater and Less Plain

by P.J. Jakovljevic ... Great Plains released the Call Center application for Great Plains Siebel Front Office. The Call Center application is an integrated ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/04/news_analysis/NA_BA_PJ_04_27_00_1.asp - 11k Summary: Great Plains Software, Inc., a leading provider of e-business solutions for the mid-market, announced financial results for the fiscal quarter ended February 29, 2000.

Call Center - Consultants

... We are a 100+ Seats Call Center company serving numerous US, UK & ... NOXENT Overview. Helpdesk outsourcing, Network Monitoring, ASP application hosting, Software ... http://www.technologyevaluation.com/showcases/consultants/cat/87129/Call-Center.html - 41k - 2008-09-04

NEON Systems Moves Further into Enterprise Application Integration

by M. Reed ... NEON Systems Moves Further into Enterprise Application Integration M. Reed ... to integrate disparate Customer Relationship Management (CRM) and Call Center systems ... http:/.../Research/ResearchHighlights/DataWarehousing/2000/01/news_analysis/NA_DW_MFR_01_26_00_1.asp - 7k Summary: NEON Systems has signed an agreement to develop and distribute Sterling Software's SOLVE:Diplomat product. Diplomat has been used to integrate disparate Customer Relationship Management (CRM) and call center systems. NEON intends to evolve it into a unified EAI (Enterprise Application Integration) soluti

Integrating Customer Relationship Management and Service ...

by P.J. Jakovljevic ... also impact the agent's ability to deliver on the call center's desired performance ... The application should do this by itself, leaving agents the ability to ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_07_07_1.asp - 16k Summary: The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

Lipstream Speaks to Kana

by L. Talarico ... questions when evaluating a CRM vendor: Does your product have a VoIP application that can link website visitors to our call center? ... http:/.../Research/ResearchHighlights/eCommerce/2000/09/news_analysis/NA_EC_LJT_09_06_00_1.asp - 9k Summary: Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

Intentia Application Suite

... Fax numbner: not available. Toll-free: not available. Categories "Intentia Application Suite" belongs to. ... Call Center, • Capacity Requirements Planning (CRP). ... http:/.../showcases/technology-Directory/D/11376/Intentia-Application-Suite.html - 25k - 2008-09-01

Office Application and Automation - Consultants

... Kimera Overview. Kimera Software Solutions Development Crm (Web Call center, call center, customer support ... Company and is a leader in application migrations and ... http:/.../showcases/consultants/cat/87387/Office-Application-and-Automation.html - 98k - 2008-09-04

Onyx Software: CRM Vendor Battling For Viability

by L. Talarico ... functions as sales force automation and call center management. ... Their original product, Onyx Customer Center, was a client-server application that collected ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/research_notes/VN_EC_LJT_12_04_00_1.asp - 20k Summary: Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors. Find out how Onyx is staking its claim.

Data and Application Distribution - Vendors

... Data and Application Distribution - Vendors. ... JDEdwards World & OneWorld consulting and Developement - OneWorld Toolset - Call Center Software - Developement.... ... http:/.../showcases/technology-Directory/cat/87284-V/Data-and-Application-Distribution.html - 4k - 2008-09-04

Enterprise Application Architecture Planning - Vendors

... Enterprise Application Architecture Planning - Vendors. ... inability to connect and extend applications such as marketing, sales, web site, call center, and point ... http:/.../showcases/technology-Directory/cat/87191-V/Enterprise-Application-Architecture-Planning.html - 3k - 2008-09-04