Amdocs Overhauls Its Marketing

by P.J. Jakovljevic ... Headquartered in Ra'anana, Israel, Amdocs has long been the leader in the world of ... Amdocs also became a noteworthy player in the CRM and call center areas, so ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_03_05_1.asp - 17k - 2005-08-03 Summary: Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

Data Management and Analysis - Vendors

... development, project services, e-learning, training, staffing, call center, and global ... Alto, California, with worldwide headquarters in Petach Tikva, Israel. ... http:/.../showcases/technology-Directory/cat/87151-V/Data-Management-and-Analysis.html - 52k - 2008-08-28

Global Product Development Seen as a Boon for Product Lifecycle ...

by Michael Bittner ... desk support, claims processing, and other traditional call center functions, were ... development via offshore outsourcing, like Ireland, Israel, and, especially ... http:/.../Research/ResearchHighlights/PLM/2005/12/research_notes/MN_PL_MB_12_12_05_1.asp - 15k - 2005-12-12 Summary: An enterprise that wants to shift to a global product development strategy must invest in modern product lifecycle management (PLM) technology. Therefore, the PLM software market could be on the edge of a significant growth cycle.

Customer Relationship Management (CRM) - Vendors

... in Palo Alto, California, with worldwide headquarters in Petach Tikva, Israel. ... years of software development and marketing expertise to the call center industry ... http:/.../showcases/technology-Directory/cat/87128-V/Customer-Relationship-Management-CRM.html - 94k - 2008-08-28

A Tectonic Shift in Communications Customer Life Cycle Management

by P.J. Jakovljevic ... Amdocs is an Israel-based company that provides billing systems, customer care, and support to communications ... Amdocs Contact Center Optimization Service. ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_04_05_1.asp - 18k - 2005-08-04 Summary: Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.

The Ghost in the Machine: Where Has Process Automation Left the ...

by David Clark ... Data from the Purdue University Center for Customer ... the sightless scorpions recently discovered in Israel will eventually ... Call this adaptability, call it a value ... http:/.../Research/ResearchHighlights/CRM/2006/06/news_analysis/NA_CR_DC_06_09_06_1.asp - 16k - 2006-06-09 Summary: Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of automation on the consumer, that most unpredictable of systems?

Outsourcing 101 - A Primer Part Two: Outsourcing Categories

by A.B. Maynard ... Belarus, Canada, China, India, Ireland, Israel, Malaysia, Mexico ... of the IT data center and the ... Financial accounting. Customer relationship: Call centers (non-IT): ... http:/.../Research/ResearchHighlights/Outsourcing/2004/01/research_notes/TU_OE_XAM_01_17_04_1.asp - 19k - 2004-01-17 Summary: Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the four broad outsourcing categories: application software, information technology infrastructure, business process outsourcing (BPO), and manufactu