Embracing Complexity: A Speedy Business Performance Management ...

by Lyndsay Wise ... journals), as well as the ability to post journal entries over ... different departments over time (for example, starting with call center monitoring dashboards ... http:/.../ResearchHighlights/BusinessIntelligence/2006/05/research_notes/PN_BI_LW_05_22_06_1.asp - 18k Summary: Applix is a leading business intelligence and performance management vendor for Global 2000 mid-market organizations. For users considering implementing a solution such as Applix TM1, it is vital to consider key TM1 modules and strengths, along with opportunities for improvement.

PeopleSoft - Catching Its Second Wind From The Internet Part 2 ...

by P.J. Jakovljevic ... it is not only limited to detailed transactions like journal entries or ... regardless of which communication channel they use (Internet, call-center, direct mail ... http:/.../ResearchHighlights/BusinessApplications/2001/06/research_notes/VN_BA_PJ_06_06_01_1.asp - 41k Summary: PeopleSoft invested two years and over a half billion dollars to develop new Internet-based enterprise applications. It now has a pure Internet platform a new set of products and a new assertive attitude. This part examines the strengths and challenges PeopleSoft now faces in today’s cutthroat competi

The Ghost in the Machine: Where Has Process Automation Left the ...

by David Clark ... Data from the Purdue University Center for Customer ... Relationship Theory in Consumer Research," Journal of Consumer ... Call this adaptability, call it a value-added ... http:/.../Research/ResearchHighlights/CRM/2006/06/news_analysis/NA_CR_DC_06_09_06_1.asp - 15k Summary: Business process automation is all very well and good. After all, nothing succeeds like success, especially automated success. But what is the effect of automation on the consumer, that most unpredictable of systems?

Question: When is Six Sigma not Six Sigma?<br>Answer: When it's ...

by Arthur M. Schneiderman ... Metrics for the Order Fulfillment Process" Journal of Cost ... would correctly transfer each and every call the first ... member design team for the Center for Quality ... http:/.../Research/ResearchHighlights/ExecutiveView/2000/06/research_notes/MI_EV_AMS_06_13_00_1.asp - 30k Summary: Six Sigma Quality is a popular approach to process improvement, particularly among technology driven companies such as Allied Signal, General Electric, Kodak and Texas Instruments. Its objective is to reduce output variability through process improvement, and/or to increase customer specification limits

Integrating Customer Relationship Management through Software As A ...

by Jim Berkowitz ... market dynamics," Siebel said in a recent conference call. ... It's [a] new on-line center where salesforce.com ... contributor of The CRM Mastery E-Journal (http://www ... http:/.../Research/ResearchHighlights/CRM/2005/12/research_notes/RN_CR_XJB_12_06_05_1.asp - 17k Summary: The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very differen